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XR15 Remote - NO BACKUP 10 SECONDS :) :) :)

New Poster

XR15 Remote - NO BACKUP 10 SECONDS :) :) :)

My Xfinity tech just "upgraded" my X1 box and replaced myXR11 remote withl the new XR15.  I like the design generally, but it DOES NOT have the ability to back up 10 seconds - there is no button!  I know that I can do this using voice, but the XR15 does not always correctly recognize my voice.  If I am watching a recorded program it may take me to some random list of available movies, etc.  I have to believe that the 10 Second backup button has been the single most useful button used when watching programs live and recorded.  I SELDOM use a 5 minute forward/backward function.  AND how would a mute person control the remove without appropriate buttons.  I have tried suggested programming techniquest on the forum to no avail.   FIX THIS XFINITY!!!!!!!!!!!

 

Expert

Re: XR15 Remote - NO BACKUP 10 SECONDS :) :) :)

The nearest Xfinity Store may have the XR11; it's free.

New Poster

Re: XR15 Remote - NO BACKUP 10 SECONDS :) :) :)

Use the old remote? Wrong answer. Fix this.
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Expert

Re: XR15 Remote - NO BACKUP 10 SECONDS :) :) :)