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XR11 voice remote voice function not working

New Poster

XR11 voice remote voice function not working

My XR11 voice remote randomly unpaired itself from the tv and cable box. At first I thought the batteries were dead and replaced them, but realize the remote had unpaired itself when it still didn't work. I factory reset the remote and paired it again with the TV so now it works for everything except the voice function. When I hit the button a pop up says I need to pair the remote. I followed the on screen instructions but it didn't work. The light flashed green,red, green,red quickly and nothing else happened. 

Official Employee

Re: XR11 voice remote voice function not working

Reset the box and try to re-pair again