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XR11 remote not turning TV on/off

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XR11 remote not turning TV on/off

I set up my XR11 remote to control my new Samsung TV's volume and turn on/off. The volume works fine, but the TV power button does not turn it on or off. When I press the button it just shows the channel info (i.e. the show that is currently playing and other channel info). I tried other codes, but it didn't work. This also did the same thing with my old Sony TV that I just replaced.

 

If it helps, the cable box is a small Arris model. 

 

Do I have a defective remote or cable box? This seems odd to not work on two different TVs. 

Official Employee

Re: XR11 remote not turning TV on/off


MST3k_Fan wrote:

I set up my XR11 remote to control my new Samsung TV's volume and turn on/off. The volume works fine, but the TV power button does not turn it on or off. When I press the button it just shows the channel info (i.e. the show that is currently playing and other channel info). I tried other codes, but it didn't work. This also did the same thing with my old Sony TV that I just replaced.

 

If it helps, the cable box is a small Arris model. 

 

Do I have a defective remote or cable box? This seems odd to not work on two different TVs. 


I would replace the remote