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XG1v4 box not connecting

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XG1v4 box not connecting

I just received my new 4K box in the mail today.  After connecting, it says powering up and wait a few minutes, then tv goes blank.  I have tried two HDMI cables, switched HDMI ports, and rebooted everything several times with no luck. Spoke with two separate agents who couldn’t assist. Have a tech coming later this week, but I’ve never seen this problem before.

Official Employee

Re: XG1v4 box not connecting

Are you able to temporarily hook it up to the tv through coax and get through the activation process?

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