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XG1v4 TV Box

Regular Contributor

Re: XG4 (XG1v4) Launched

Until all stations are in 720p I would recommend setting the X1 box at 1080p.  1080p will handle 1080i content much better without the loss of resolution in to 720p conversion.  Also 720p to 1080p would have minimal impact on picture quality. 

Regular Visitor

Re: XG4 (XG1v4) Launched

I have XG1V2 and it works fine.  I got a 75" JU7100 Samsung TV and get amazing Netflix and Youtube 4K through TV app.  Xfinity wants to charge me $60 for pro installation to swap out the box and test cable quality for compatibility.

 

Do you think it's worth it?

 

Or should I just change out current box and take chances on getting the V4.

Frequent Visitor

Re: XG4 (XG1v4) Launched

I don't think you should pay Comcast to test thier line to see if it works with their equipment.  Do you pay the electric company to see if their meter works on their lines serving your house?

 

Most, if not all, of those compatibility tests can be done remotely anyway.

 

Also, what happens to the $60 if it doesn't work?

Gold Problem Solver

Re: XG4 (XG1v4) Launched

X1 offers no 4K programming so swapping the boxes won't advance you in any way that we are aware of. Netflix, Amazon and YouTube will look better using your TVs Smart Hub.

In regards to XG1 V4 picture quality the jury is still out. Comcast is dreadfully behind in regards to 4k and as every second goes by they are falling further behind.


mrpickem wrote:

I have XG1V2 and it works fine.  I got a 75" JU7100 Samsung TV and get amazing Netflix and Youtube 4K through TV app.  Xfinity wants to charge me $60 for pro installation to swap out the box and test cable quality for compatibility.

 

Do you think it's worth it?

 

Or should I just change out current box and take chances on getting the V4.


 

Regular Visitor

Re: XG4 (XG1v4) Launched

They said if lines weren't up to V4 standards, then I would not be charged the $60 and they would not leave the box.

 

Thanks for quick replies.

 

I will likely cancel Thurs appt for install.

Official Employee

Re: XG4 (XG1v4) Launched

There is no difference in "line standards" no matter which dvr that you have. It's either in spec or not in spec.




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Gold Problem Solver

Re: XG4 (XG1v4) Launched

There is no difference in "line standards" between the V4 box and any other X1 box.
New Poster

Re: xg4

The box is wired and compatible with other current x1 devices. Currently xg4 will only do 4k, which not available yet. However, the Bluetooth feature is sweet!
New Poster

Re: xg4

The box is wired and compatible with other current x1 devices. 500Gb hard drive, which likes like Cloud intergration is better. Currently xg4 will only broadcast in 1080 p. 4K is not available yet. However, the Bluetooth feature is sweet!
Problem Solver

Re: xg4

Tech6:

 

I was not aware that Comcast was supplying "Blu-Ray" (1080p) programs over their new 4K box yet. Not linear cable or high-speed broadband on the Internet.

 

So where are you getting Blu-ray from?

Service Expert

Re: xg4


MNtundraRET wrote:

Tech6:

 

I was not aware that Comcast was supplying "Blu-Ray" (1080p) programs over their new 4K box yet. Not linear cable or high-speed broadband on the Internet.

 

So where are you getting Blu-ray from?


Blu-ray or bluetooth?  The XG4 has bluetooth.




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Problem Solver

Re: xg4

Robert:

 

I am talking about Blu-Ray. Since mid 2000's the only way to watch a 1080p signal was to use a Blu-Ray Player. I do not think the recent poster as actually viewing any 1080p programming through the new cable-box yet.

 

The new cable-box covers 4K and 1080p. Comcast has yet to send either version of programing on the new box. If Comcast get's the new box working they could supply either 4K or Blu-Ray programs to people without a special 4K broadband player, or those without a Blu-ray player and purchased Blu-ray movies, etc.

 

Any of us with a UHD smart television can get both Blu-Ray (1080p) and 4K HDR programing from You Tube and other providers.

 

Since I have DSL optical broadband, I have no need for Comcast any more if they do not get their act together for 4K (or 1080p).

Service Expert

Re: xg4


MNtundraRET wrote:

Robert:

 

I am talking about Blu-Ray. Since mid 2000's the only way to watch a 1080p signal was to use a Blu-Ray Player. I do not think the recent poster as actually viewing any 1080p programming through the new cable-box yet.

 

The new cable-box covers 4K and 1080p. Comcast has yet to send either version of programing on the new box. If Comcast get's the new box working they could supply either 4K or Blu-Ray programs to people without a special 4K broadband player, or those without a Blu-ray player and purchased Blu-ray movies, etc.

 

Any of us with a UHD smart television can get both Blu-Ray (1080p) and 4K HDR programing from You Tube and other providers.

 

Since I have DSL optical broadband, I have no need for Comcast any more if they do not get their act together for 4K (or 1080p).


Ah:  Blu-Ray = 1080p.

My TV's upconvert the Comcast 720p to Blu-Ray(1080p).

Am I understanding you correctly?

And since I don't have a 4k TV, I assume the Comcast 720p from the XG4 is upconverted to 4k by anyone who has a 4k TV?




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New Poster

Re: xg4

Ive got the new box, had a tech bring it today. Had an issue with x1 audio, and the comcast store said that the techs had the xg4 box. Guy had no idea on anything we just switched connections. Goes up to 1080p60 , no 4k setting. No one has info haha. Maybe needs a firmware update inorder to set 4k resolution. I don't see any upscaling..I have a sony 65 x940
Problem Solver

Re: xg4

Robert:

 

What I am trying to point out is that watching at movie, or other program, that was produced in widescreen 1080p and sold on a Blu-Ray Disc is far better quality than watching the same program: OTA, Cable, or Satellite. The program needed to be transmitted 1080 interlace (2 frames) to view on your 1080p television. Anyone with a Blu-Ray player knows the Blu-Ray copy was better then when watched on the same tv by normal means. And watching the same movie in dvd quality (480p) has no comparison to the Blu-Ray copy.

 

720p is nothing more than 480p (4:3 screen) with extra pixels added to fill (16:9 screen). The sharpness of the picture is the same. Blu-Ray 1080P has more the double the pixels and produces a better picture.

 

By the same token; converting any lower quality signal on a UHD (4K) television to 4K is nowhere near as good as the real 4K signal viewed over broadband from You Tube, etc.

Service Expert

Re: xg4


MNtundraRET wrote:

Robert:

 

What I am trying to point out is that watching at movie, or other program, that was produced in widescreen 1080p and sold on a Blu-Ray Disc is far better quality than watching the same program: OTA, Cable, or Satellite. The program needed to be transmitted 1080 interlace (2 frames) to view on your 1080p television. Anyone with a Blu-Ray player knows the Blu-Ray copy was better then when watched on the same tv by normal means. And watching the same movie in dvd quality (480p) has no comparison to the Blu-Ray copy.

 

720p is nothing more than 480p (4:3 screen) with extra pixels added to fill (16:9 screen). The sharpness of the picture is the same. Blu-Ray 1080P has more the double the pixels and produces a better picture.

 

By the same token; converting any lower quality signal on a UHD (4K) television to 4K is nowhere near as good as the real 4K signal viewed over broadband from You Tube, etc.


I bet you accidently mixed up the description. the 480/720/1080 is the count of the 'raw' number of vertical lines that make up the image. the old 4:3 interlaced was 525 lines (at 262 1/2 lines per offset field). the 4:16 HD 480 is 480 lines making up each individual 'image' (think of it like the 35 mm film as a still picture flashed on the screen, then the next image is flashed). no doubt the rest of your description is accurate too.




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N/A

Arris XG1v4

Arris XG1v4 box in my area

Contributor

Re: Arris XG1v4

Box is available in the Bradenton/Sarasota area. The old Pace014 box went weird (lightning probably). Took it back to retail store and they gave me an Arris XG1v4-A. I have a 4K TV (Vizio 2017). I noticed a couple of things:

1. Recorded TV shows did not transfer over — they disappeared. However, the "scheduler" recognized that and put the missing episodes back on the scheduled list to be recoded.

2. Picture quality is fine. I set the TV up with AVS709 HD. The 4K stuff on Netflix CAN look better if the production was done well. I selected the 2160 setting on the XG1.

3. The skip-ahead feature seems slower on the XG1, but only by a second or so.

4. Haven't been able to find a manual yet. 

5. For those using an alternate remote (IP control), there is an IR port on the front of the XG1.

Regular Contributor

Re: xg4

Drummerman,

There should be a 2160p setting in display options.  As discussed here, the TV will upscale because thats what the panel requires.  I have not seen any difference between 1080p and 2160p from the v4.

 

large.jpg

Frequent Visitor

Re: XG1v4 TV Box

is it avalable in UT yet?

Frequent Visitor

Re: XG1v4 TV Box

Will it support Dolby Atmos surround sound?

 

Service Expert

Re: XG1v4 TV Box


Artherious wrote:

Will it support Dolby Atmos surround sound?

 


Not at this time.

http://forums.xfinity.com/t5/X1/XG1v4-TV-Box/m-p/2907630#M129152




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Regular Contributor

Re: xg4

"720p is nothing more than 480p (4:3 screen) with extra pixels added to fill (16:9 screen). The sharpness of the picture is the same. Blu-Ray 1080P has more the double the pixels and produces a better picture."

This isn't even remotely true. 720 has over 80% greater pixel density than 480p.
Regular Contributor

Re: xg4


DKSac wrote:
"720p is nothing more than 480p (4:3 screen) with extra pixels added to fill (16:9 screen). The sharpness of the picture is the same. Blu-Ray 1080P has more the double the pixels and produces a better picture."

This isn't even remotely true. 720 has over 80% greater pixel density than 480p.

Actually a correction the PD of 720p is over 125% greater than 480p

New Poster

Re: XG1v4 TV Box

So is there anyway to specifically request the XG1v4 and Xi5 boxes during or prior to install? I'm a new customer looking to mount my cable boxes and these would fit into much smaller mounts.

Official Employee

Re: XG1v4 TV Box

Not prior to but you can at install, if they're available in your market.




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New Poster

Re: xg4

Nope, no option for me, but I also have it running through my xbox one s..maybe thats the problem. But I installed box myself lol . thia is drummerman btw
New Poster

Re: xg4

It is wireless and it is a 4K Box And has Bluetooth capabilities as the world if you were far to the top of the article a Comcast xfinity employee posted all the specs on the Box pretty much
New Poster

Re: xg4

All the specs are there and makes philodhi Comcast Employee posted all the information about the Box It has a 500GB hard drive
New Poster

Re: xg4

500GB hard drive and is 4K compatible Or upgrade With Netflix In the later part of this year if not in your area now by the end of 2017
New Poster

Re: xg4

It is 4K compatible or upgrade aboard will be done by the end of 2017 if not in your area yet but only with a Netflix subscription
New Poster

Re: XG1v4 TV Box

I totally agree to know
New Poster

Re: xg4

"I am talking about Blu-Ray. Since mid 2000's the only way to watch a 1080p signal was to use a Blu-Ray Player. I do not think the recent poster as actually viewing any 1080p programming through the new cable-box yet."

 

Sorry but there have been many ways to watch a 1080p signal in the last 10 to 15 years.

 

Every version of the Apple TV, Roku, Amazon TV and many Android STB's have all supported playing video both streamed over the internet and over your local network from a server. For at least 5 years I have been streaming full uncompressed 1080P video files sourced from my BluRay's including the high Def audio tracks (TrueHD and DTS MA HD) via a number of devices. My current best of breed is the Nvidia Shield TV. But I am planning on picking up the 4K Apple TV. 1080p has also been available as an over the air broadcast for quite a number of years, 10 at least. So you are way off in stating BluRay is the only way to get a 1080P image to your set.

 

 

New Poster

Re: MX011ANM Vs XG1v4-A

BTW Netflix 4K content is availble but only if you a XG1 V4 (only available in certain markets) a 4K TV (obvious) a Premium Netflix subscription and a HDMI 2.0 compliant cable (preferably) 

Regular Visitor

Re: MX011ANM Vs XG1v4-A

I just recieved mine.  It appears to support 4K output just fine.  However NO HDR support yet.  I'm guessing expected late 2017 gives them until 12/31/17.  I personally thing HDR is a bigger deal than 4K...

Regular Contributor

Re: MX011ANM Vs XG1v4-A


troywein wrote:

I just recieved mine.  It appears to support 4K output just fine.  However NO HDR support yet.  I'm guessing expected late 2017 gives them until 12/31/17.  I personally thing HDR is a bigger deal than 4K...


Did you have to pick one up at your local Comcast store or are they finally shipping them to people homes?

Regular Visitor

Re: MX011ANM Vs XG1v4-A

I chatted with COMCAST on 10/25 and asked for the XG1v4 and it arrived yesterday.  I live in Colorado Springs.

Service Expert

Re: MX011ANM Vs XG1v4-A

would someone with netflix HD and the Xg1V4 please use search in Neflix for test patterns, 2014, Season 1 ep 8 and run it (mute sound). let the server side numbers stablize in upper right corner. what is the max reading you see? (I don't have a UHD or 4k to test).




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Regular Visitor

Re: MX011ANM Vs XG1v4-A

16000 kpbs, 3840x2160, PAR 1:1, 10 bpc, 60.000 fps

Regular Visitor

Re: XG1v4 TV Box

Just self installed    XG14      .       the only install issue was paring the remote.   After 45 min with tech support, they said the remote needed to be replaced, could not get it to pair.     so another is arriving in a few days.    In the mean time   wife  reads the remote instructions for pairing, size 2 font, page the side of a quarter of a post card.   Says use micro phone, ask remote settings.   Ha,  then remote paring, select it and the codes appear on the TV screen, after a few code inputs,   BINGO,     remote pairs.      Now, all good, sound bar is working,   TV picture is excellent.   Better th anthe previous top-box, TV Samsung, 2012  7500.         Only issue remaing, never a problem for year past;   audio, video syncing issue.    Have not upgraded HDMI cables to 4k since Comcast installed in 2015.     Are cables the issue?     Audio has always been HDMI.

 

Cheers,

 

DR

 

  

Service Expert

Re: XG1v4 TV Box


DR21 wrote:

Just self installed    XG14      .       the only install issue was paring the remote.   After 45 min with tech support, they said the remote needed to be replaced, could not get it to pair.     so another is arriving in a few days.    In the mean time   wife  reads the remote instructions for pairing, size 2 font, page the side of a quarter of a post card.   Says use micro phone, ask remote settings.   Ha,  then remote paring, select it and the codes appear on the TV screen, after a few code inputs,   BINGO,     remote pairs.      Now, all good, sound bar is working,   TV picture is excellent.   Better th anthe previous top-box, TV Samsung, 2012  7500.         Only issue remaing, never a problem for year past;   audio, video syncing issue.    Have not upgraded HDMI cables to 4k since Comcast installed in 2015.     Are cables the issue?     Audio has always been HDMI.

 

Cheers,

 

DR  


the sync can either be the sound bar (usually if bluetooth connected) or the TV's settings. run a test by using the tv remote to turn up TV sound. is it in sync on a local TV channel (broadcast)? If it is in sync the TV will offer a sync adjustment to time the audio from your receiver/sound bar.




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Contributor

Re: XG1v4 TV Box

When will the XG1v4 be available in Washington state?
Frequent Visitor

Re: XG1v4 TV Box

Are these still only available to new customers?  It would be nice to get one for if/when they start rolling out true 4K content.  However, I was surprised to see that Xfinity is just now beta testing HD for NBA league pass.  That does not bode well for 4K content, when their competition is announcing live 4K HDR NBA games this year.  Assuming Xfinity catches up, I would like to get a box so I'm ready for 4K and Dolby Atmos.  And the World Cup will be in 4K next summer as well (again not sure if Xfinity will be able to pass that on to us or not).

Official Employee

Re: XG1v4 TV Box

Check your local service center, they are slowly being released.




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Frequent Visitor

Re: XG1v4 TV Box

I called Comcast about these boxes since I heard about them this morning.

 

They are going to ship these units to me today at no charge.  The service centers in the North West do not have them instore yet as it is sitting in the warehouse since it has not been implemented yet; they suspect next month next the holidays.  I maybe the first one to get for my area as it should arrive later this week.

Frequent Visitor

Re: XG1v4 TV Box

Got my box today and set it all up!!  Works great so far and it does respond faster.

 

Just curious for the resolution, is it best to set it to the native resolution of the panel or just set it to 1080p60?  My panel is 4K, so I could change it to 2160p60 if I wanted.

New Poster

Re: XG1v4 TV Box

I just did the same thing. You have any issues with some of your recordings disappearing? It's strange because around 50% are there. Thought everything was cloud based?
Regular Contributor

Re: XG1v4 TV Box

If you want to display 4K content then you need to set the box to 4K.  For content other than 4K see what looks best.  It depends whether  your set or the X1 box has a better upscaler.

Official Employee

Re: XG1v4 TV Box

I just did the same thing. You have any issues with some of your recordings disappearing? It's strange because around 50% are there. Thought everything was cloud based?
___________

The cloud is not a mirror copy of what was on your dvr. It's the last 60 hours of recordings.




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Service Expert

Re: XG1v4 TV Box

adding...

would an xg1v4 that has a 4K TV attached put their set top box in 1080p mode then type on the remote exit exit exit 2160  - did that put the set top box in 2160p mode?




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