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XG1v4 TV Box

Regular Contributor

Re: This box or another?


Woolfman72 wrote:

The box I currently have says it  XC1-P on the front of it. 

I have a 75" Sony 4k tv. a Denon avr-s910w Which has HDMI 2.0a and is HDCP 2.2 compliant 

 

I know the box I have is an older box but for what I have read through multiple areas that the XG1v4 has issues with a harmony.(hopefully, I am wrong on this)  I have a Harmony Ultimate and it is a much-needed piece of my home entertainment. The reason I have been looking at all these threads is with the current update to have Pandora and Netflix my box freezes up for 3 to 4 mins at a time when trying to access either.  Do I have other better options than the current box that I have?


I have a Harmony Elite and the box works fine

 

Regular Visitor

Re: This box or another?


cldlhd wrote:

Woolfman72 wrote:

The box I currently have says it  XC1-P on the front of it. 

I have a 75" Sony 4k tv. a Denon avr-s910w Which has HDMI 2.0a and is HDCP 2.2 compliant 

 

I know the box I have is an older box but for what I have read through multiple areas that the XG1v4 has issues with a harmony.(hopefully, I am wrong on this)  I have a Harmony Ultimate and it is a much-needed piece of my home entertainment. The reason I have been looking at all these threads is with the current update to have Pandora and Netflix my box freezes up for 3 to 4 mins at a time when trying to access either.  Do I have other better options than the current box that I have?


I have a Harmony Elite and the box works fine

 



thanks for the info .. They did not have any of these boxes we were given a xg1-a

New Poster

Re: XG1v4 TV Box

Not sure if I should post this here or start a new topic but since you have a similar combo to me I figured I'd ask anyway.  I just purchased the LG OLED C7P 55inch.  My X1 box is the XG2V2-S and have it hooked directly to my Marantz SR 5007 which is only 4k pass through.  I had the X1 box hooked to the receiver and then the receiver to the TV.  I wasn't impressed with the picture quality so I bypassed the received and went directly to the TV.  Picture quality was slightly better but still frustrated especially when watching sports (football disappears in in the air and forget following a hockey puck on the ice).  I purchased HDMI 2.0 wires since I had old 1.4 wires at first but problem still exists.  Was thinking to call Comcast to get the XG1V4 but sounds like this won't solve my problem.  Any thoughts or suggestions?  At this point I'm ready to return the tv since 4k content is limited and getting the Sony 900E.

Problem Solver

Re: XG1v4 TV Box


JoeT20 wrote:

Not sure if I should post this here or start a new topic but since you have a similar combo to me I figured I'd ask anyway.  I just purchased the LG OLED C7P 55inch.  My X1 box is the XG2V2-S and have it hooked directly to my Marantz SR 5007 which is only 4k pass through.  I had the X1 box hooked to the receiver and then the receiver to the TV.  I wasn't impressed with the picture quality so I bypassed the received and went directly to the TV.  Picture quality was slightly better but still frustrated especially when watching sports (football disappears in in the air and forget following a hockey puck on the ice).  I purchased HDMI 2.0 wires since I had old 1.4 wires at first but problem still exists.  Was thinking to call Comcast to get the XG1V4 but sounds like this won't solve my problem.  Any thoughts or suggestions?  At this point I'm ready to return the tv since 4k content is limited and getting the Sony 900E.


Did you go to the menu on the LG television to adjust the video (picture)? The set comes with Standard picture settings choosen.

New Poster

Re: XG1v4 TV Box

Yes, I have tried each setting with the same result even dug deeper into the menus for TruMotion and tried each of those settings as well.

Service Expert

Re: XG1v4 TV Box


JoeT20 wrote:

Yes, I have tried each setting with the same result even dug deeper into the menus for TruMotion and tried each of those settings as well.


I have an older Samsung 60" 3D and my XG1v2 is connected to my Onkyo and it passes the Comcast signal to my TV.  When I turn on my system, I can see that my TV is up-converting a 720p signal from Comcast to 1080p which is what my TV supports.

 

Can you tell whether your TV is doing any up-converting?




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Regular Contributor

Re: XG1v4 TV Box


JoeT20 wrote:

Not sure if I should post this here or start a new topic but since you have a similar combo to me I figured I'd ask anyway.  I just purchased the LG OLED C7P 55inch.  My X1 box is the XG2V2-S and have it hooked directly to my Marantz SR 5007 which is only 4k pass through.  I had the X1 box hooked to the receiver and then the receiver to the TV.  I wasn't impressed with the picture quality so I bypassed the received and went directly to the TV.  Picture quality was slightly better but still frustrated especially when watching sports (football disappears in in the air and forget following a hockey puck on the ice).  I purchased HDMI 2.0 wires since I had old 1.4 wires at first but problem still exists.  Was thinking to call Comcast to get the XG1V4 but sounds like this won't solve my problem.  Any thoughts or suggestions?  At this point I'm ready to return the tv since 4k content is limited and getting the Sony 900E.


I got a LG65 oled in November. Routed through my Yamaha advantage box the xgv14 only offered 2160/30 fps but connected directly to my tv it showed 2160/60 fps . I ran all my hdmi's to the tv and use ARC to feed audio to the receiver. More of a hassle but the ps4 shows highest resolution, deep color etc.I also put an hd antenna in my attic and the NFL games have a  much better picture.

New Poster

Re: XG1v4 TV Box

Any word if these are available to existing customers yet?
Problem Solver

Re: XG1v4 TV Box


finnegan7678 wrote:
Any word if these are available to existing customers yet?

There are 11 pages of posts here. I take it that you read none of them.

New Poster

Re: XG1v4 TV Box

No I actually read every post on all 11 pages but I understand why you asked since this is a question already asked. Many say they've had what I had which is lots of calls to Comcast saying not available or not knowing what I'm asking for exists. Others have mentioned only new customers are receiving them or only via professional install.
I was hoping maybe some people would share they are having success getting the XG1v4 in some areas as existing customers. Same thing I am hoping to hear about the XB6 soon.
Frequent Visitor

Re: XG1v4 TV Box

I did the online chat in mid November and asked them to send me a XG1v4. The box arrived 2 days later and I installed it. 20+ year customer and didn't require professional install.

New Poster

Re: XG1v4 TV Box

Thanks. Couldn't get them to send to be. Yesterday local store got them in that morning so I was in luck. Wasn't able to get an Xi5 but did get them to waive the tech visit charge to have a technician come install one this week. Now to find the best settings :-)
Regular Contributor

Re: XG1v4 TV Box

i just had one of these new boxes installed. Where and how do you use the Bluetooth features? I don't see any options for this.

Regular Contributor

Re: XG1v4 TV Box

If you don't see a way to enable bluetooth it probably has not yet been added to the XG1v4 yet.  It is supposed to be added via a firmware update. 

Service Expert

Re: XG1v4 TV Box


Tek wrote:

i just had one of these new boxes installed. Where and how do you use the Bluetooth features? I don't see any options for this.


go to the menu "Comcast labs". you will need a wireless earphone device ready to use.




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Regular Contributor

Re: XG1v4 TV Box

I rebooted the box and the option appeared in Comcast Labs. 

 

I don't see a ton of use of this feature. I thought I could pair my phone to the box and stream music from my phone through the entertainment system.

 

 

Official Employee

Re: XG1v4 TV Box

Your phone isn’t considered a speaker, the Bluetooth communication is one way out.




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Regular Contributor

Re: XG1v4 TV Box


Tek wrote:

I rebooted the box and the option appeared in Comcast Labs. 

 

I don't see a ton of use of this feature. I thought I could pair my phone to the box and stream music from my phone through the entertainment system.

 

 


I picked up a nice pair of Audio Technica bluetooth headphones and have watched Tv with them early in the morning when I dont want to wake anyone or when I'm watching something with colorful language. Now I usually connect them to my LG Oled TV as that way I can stream whatever I'm watching not just stuff on the box.

Regular Contributor

Re: XG1v4 TV Box

I received the XG1v4 today, it was easy to set up.  I have the HDMI output going through my 4K Sony receiver to my 4K Sony TV without any problems.  The sound level from the XG1v4 seems be be the same as my XG1v1.  Hopefully Comcast will update their YouTube app to 4K soon because it is currently only 1080p.

Problem Solver

Re: XG1v4 TV Box


pgoldberg wrote:

I received the XG1v4 today, it was easy to set up.  I have the HDMI output going through my 4K Sony receiver to my 4K Sony TV without any problems.  The sound level from the XG1v4 seems be be the same as my XG1v1.  Hopefully Comcast will update their YouTube app to 4K soon because it is currently only 1080p.


Did you purchase a 4k compliant HDMI cable to connect between the 4k DVR and your television? Comcast has not been supplying a 4K HDMI cable.

 

Also; how do you know your Sony AV box can pass a 4K signal? If the manual does not specifically say so, it cannot pass anything over 1080p. There is no reason you should not get You Tube for 4K programs if you are set up correctly.

 

The You Tube app will show a "4K" heading off to the right of "Recommended" and other headings, if it recognizes you television as 4k. You can also type in the search field (above the Headings): "4K HDR test patterns" to use for video adjustments, or show you actually viewing 4k or HDR signals.

Frequent Visitor

Re: XG1v4 TV Box

The XG1v4 boxes are definately doing the 4k on Youtube now. It is the first thing I checked out when I got the box in November.

Regular Contributor

Re: XG1v4 TV Box


bdhart64 wrote:

The XG1v4 boxes are definately doing the 4k on Youtube now. It is the first thing I checked out when I got the box in November.


How do you find 4k on Youtube with the xg1v4? I've been watching Youtube in 4k on my TV"s app.

Regular Contributor

Re: XG1v4 TV Box

Comcast in the kit I received supplied an HDMI cable.  I can select 4K 60fps. and my TV when I press the info button shows it is receiving a 4K signal.  I tried a system reset and YoutTube still is in the 1080p mode.  Also if YouTube detects 4K one of the top columns should have a 4K category.  I get 4K HDR through my Sony Blu-ray player on YouTube and the 4K Blu-ray discs.

Problem Solver

Re: XG1v4 TV Box


pgoldberg wrote:

Comcast in the kit I received supplied an HDMI cable.  I can select 4K 60fps. and my TV when I press the info button shows it is receiving a 4K signal.  I tried a system reset and YoutTube still is in the 1080p mode.  Also if YouTube detects 4K one of the top columns should have a 4K category.  I get 4K HDR through my Sony Blu-ray player on YouTube and the 4K Blu-ray discs.

 


You did what I was going to suggest. There may be some bugs in Comcast's interface used for You Tube. Their Netfix version seems to be working better now. Check out the You Tube test patterns to compare the two ways of viewing 4K on You Tube.

Regular Contributor

Re: XG1v4 TV Box


pgoldberg wrote:

Comcast in the kit I received supplied an HDMI cable.  I can select 4K 60fps. and my TV when I press the info button shows it is receiving a 4K signal.  I tried a system reset and YoutTube still is in the 1080p mode.  Also if YouTube detects 4K one of the top columns should have a 4K category.  I get 4K HDR through my Sony Blu-ray player on YouTube and the 4K Blu-ray discs.


I'm still not getting 4k on the youtube app, not sure why it wouldn't detect the TV as its an LG 4k Oled and thexg1v4 is plugged directly into the TV with a good audioquest hdmi cable

Contributor

Re: XG1v4 TV Box


cldlhd wrote:


I'm still not getting 4k on the youtube app, not sure why it wouldn't detect the TV as its an LG 4k Oled and thexg1v4 is plugged directly into the TV with a good audioquest hdmi cable


What are the video settings on the XG1V4?

Service Expert

Re: XG1v4 TV Box


cldlhd wrote:

pgoldberg wrote:

Comcast in the kit I received supplied an HDMI cable.  I can select 4K 60fps. and my TV when I press the info button shows it is receiving a 4K signal.  I tried a system reset and YoutTube still is in the 1080p mode.  Also if YouTube detects 4K one of the top columns should have a 4K category.  I get 4K HDR through my Sony Blu-ray player on YouTube and the 4K Blu-ray discs.


I'm still not getting 4k on the youtube app, not sure why it wouldn't detect the TV as its an LG 4k Oled and thexg1v4 is plugged directly into the TV with a good audioquest hdmi cable


only netflix in UHD is currently 4k streaming for the X1.




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Regular Contributor

Re: XG1v4 TV Box


Cydeweyz wrote:

cldlhd wrote:


I'm still not getting 4k on the youtube app, not sure why it wouldn't detect the TV as its an LG 4k Oled and thexg1v4 is plugged directly into the TV with a good audioquest hdmi cable


What are the video settings on the XG1V4?


16:9, 2160p60 UHD.

Regular Contributor

Re: XG1v4 TV Box


Rustyben wrote:

cldlhd wrote:

pgoldberg wrote:

Comcast in the kit I received supplied an HDMI cable.  I can select 4K 60fps. and my TV when I press the info button shows it is receiving a 4K signal.  I tried a system reset and YoutTube still is in the 1080p mode.  Also if YouTube detects 4K one of the top columns should have a 4K category.  I get 4K HDR through my Sony Blu-ray player on YouTube and the 4K Blu-ray discs.


I'm still not getting 4k on the youtube app, not sure why it wouldn't detect the TV as its an LG 4k Oled and thexg1v4 is plugged directly into the TV with a good audioquest hdmi cable


only netflix in UHD is currently 4k streaming for the X1.


Thanks 

Problem Solver

Re: XG1v4 TV Box


cldlhd wrote:

Rustyben wrote:

cldlhd wrote:

pgoldberg wrote:

Comcast in the kit I received supplied an HDMI cable.  I can select 4K 60fps. and my TV when I press the info button shows it is receiving a 4K signal.  I tried a system reset and YoutTube still is in the 1080p mode.  Also if YouTube detects 4K one of the top columns should have a 4K category.  I get 4K HDR through my Sony Blu-ray player on YouTube and the 4K Blu-ray discs.


I'm still not getting 4k on the youtube app, not sure why it wouldn't detect the TV as its an LG 4k Oled and thexg1v4 is plugged directly into the TV with a good audioquest hdmi cable


only netflix in UHD is currently 4k streaming for the X1.


Thanks 


Thank you Rusty. I was not aware the Comcast app for You Tube was not handling 4k streaming yet.