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XG1-P Front Display

Regular Contributor

XG1-P Front Display

I just picked-up a replacement XG1-P. When I use the remote and the Green remote LED light flashes, the rest of the display (clock and blue power circle), dim a little bit.

 

Is that normal or did I get a bum box?

 

My previous box was not the same as this one so I cannot compare. 

 

 

Service Expert

Re: XG1-P Front Display


wrote:

I just picked-up a replacement XG1-P. When I use the remote and the Green remote LED light flashes, the rest of the display (clock and blue power circle), dim a little bit.

 

Is that normal or did I get a bum box?

 

My previous box was not the same as this one so I cannot compare. 


swap the box and be sure you get an arris Xg1v2 or xg1v3. that pace has several known audio issues and has only 5 tuners available to record programs.




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Regular Contributor

Re: XG1-P Front Display

How do you ID a XG1v3?

Service Expert

Re: XG1-P Front Display


wrote:

How do you ID a XG1v3?


the model will be x013 for v3. I have 3 x011 by arris.




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Regular Contributor

Re: XG1-P Front Display

The model # is PA PX013ANM.Is that not a v3?

 

Also, any feedback on display?

Service Expert

Re: XG1-P Front Display


wrote:

The model # is PA PX013ANM.Is that not a v3?

 

Also, any feedback on display?


yes and it does have the 6 tuners and no known issues. 




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Regular Contributor

Re: XG1-P Front Display

It is near impossible to get my hands on any XG1 box that is not the 4K v4. It does not work with my system. Been to 5 XFINITY stores and they all have the 4k. 

Regular Contributor

PX001ANM

Long story short, my HDMI extenders don't work with the XG1v4. Went to the Comcast office today and recieved a XG1-P (Model PX001ANM). Any idea what v1 - v3 edition this is?

 

Seems larger than my old box. 

Official Employee

Re: PX001ANM

Hey Tek, 

 

This is a v1 box. 


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Regular Contributor

Re: PX001ANM

Thanks. I am just going to wait to get the box you shipped me. I returned the v1.

Official Employee

Re: PX001ANM

Ok, please do. I want to make sure you can still enjoy watching your shows until we can get the new box shipped to you. 


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Regular Contributor

Re: PX001ANM

What version is PX013ANM?

 

Also, I never received a confirmation e-mail for the shipment you sent me. 

Official Employee

Re: XG1-P Front Display

It takes a few hours for it to be generated. I'll be communicating that information in the private message we have going on. 

 


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Service Expert

Re: PX001ANM


wrote:

What version is PX013ANM?

 

Also, I never received a confirmation e-mail for the shipment you sent me. 


The P is for Pace.  The 13 is 1v3 which is the newer Pace.

https://www.xfinity.com/support/articles/x1-hub-vs-companion-box

 




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