I had a XG1v1 DVR that I swapped for the new 4K XG1v4. Long storyshort. I have HDMI over Ethernet extenders in my house that are subject to EMI. The XGv1 had no issue with the extenders. The new box does not like them as much.
I went to the Xfinity store, which always has 15 people waiting and 2 employees working, to attempt to get another Xg1v2 or v3. To my surprise they only have the 4k XG1v4 boxes.
Are the XG1 DVR boxes prior to the v4 4K box still available?
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Yes they are, if you are interested in receiving another feel free to reach out in a private message and I can help get one shipped to you if you'd like? To send a private message click on my name "ComcastChe", then click private message me.
In the body of this message please verify your first and last name, the phone number, street address including city state and zip code, and the full account number or phone number associated with your services.
I'm not sure. It would be whatever comes from the warehouse and is available in your area. Unfortunately, we don't make requests new vs. refurbished equipment. Sorry I can't provide a more definite answer.
Now just to confirm, you want to make sure I can get you either a XG1v2 or XG1v3 correct? I'll go ahead and submit the request now. There will be no shipping charge associated. Would you like a return label and box for your current DVR?
Ok, I've submitted the request for the new box. I'll be reaching out over the next 3-5 days to make sure you've received it. If you need me between now and then, please don't hesitate to reach out. Chat with you soon.