The new platform stinks. It has fruoze at least 4 times today. All in different channels and also netflix.
The X1 platform uses moca to communicate. A moca filter is a necessity to keep your X1 platform separate from your neighbors. Presently, there are are 3 X1 boxes trying to communicate to your dvr and interfering, possibly making it freeze up. Meaning that your missing that moca filter at your house and need a tech out to install one and to make sure there's nothing else interfering with your dvr.