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Got a x1 box.. Have always experienced screen freezing . lately its been every day. HBO stopped working out of nowhere and now my screen freezes everyday and I reboot and it comes back..what gives?
call 800-Comcast and select TV. ask the agent to run the Internal Troubleshooting Guide Einstein.
I had freeze screen, can hear the sound, happened on most channels, use to freeze 3 time out of the month, bought high end HDMI cables st Fry's AR brand 15gbs 4K.
After I installed them a week passed, all of suddenly no more screen freeze since 2 months, I wonder if my DVR got a new firmware update?
when you are next experienceing the problem, call 800-Comcast and select TV. ask the agent to run the Internal Troubleshooting Guide Einstein.
I spoke to soon, today live tv Frozzed, now finally got to do my test to make sure it's Comcast fault and problem, I hit my LG C7P remote home screen, bingo, apps came up plainly visible, Frozed center of tv screen at a smaller size, showed the tv live program Frozed! This means it's not the tv, not my new high end 4K HDMI cables, it's COMCAST problem!
I have been following this problem for a few years. Comcast cure is reboot, and or swap out the DVR for a Arris DVR, I read that someone did all the above, a person did that, he said freezing problem came back. And we are paying for this service?
in the previous post "when you are next experienceing the problem, call 800-Comcast and select TV. ask the agent to run the Internal Troubleshooting Guide Einstein. ". did you follow that process?
Been there done that 4 times, we are on our 4th DVR with in 2 years.
what did the agent say about the results of the test?
Agents always say I have a good connection signal on there side and mine, or maybe you got to swap for another DVR, then I said, " and I'm paying for this service and you guys don't know what the problem is to fix the problem", then all agent tell me, since we have been with the Cable Company 1978, for your trouble we are giving you a free movie, a said big deal, then they say, thank you for choosing Comcast, and for be a loyal customer with us, have a great day. Really!
When a Tech comes to our house they don't know what the problem is they just suggest swapping out another DVR,
In other words they don't know what the problem is they just go through their routine book in front of them of disconnecting the DVR or send a signal to our DVR or swapping out another DVR, or sending a tech. out, which we've been there done that many times.
I went on the website with AT&T they have this problem too.
I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.
Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.
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