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X1 connection fail

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X1 connection fail

X1 issues constant code RDK03033. Cannot connect to x1 at this time. X1 picture unable to watch. Tech can't find issue onlyx1. Data's are fine
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Service Expert

Re: X1 connection fail


wrote:
X1 issues constant code RDK03033. Cannot connect to x1 at this time. X1 picture unable to watch. Tech can't find issue onlyx1. Data's are fine

do you have other X1 set top boxes? if so do they have the same problem at the same time? The message says the box cannot connect to at least one of the Comcast servers. 




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New Poster

Re: X1 connection fail

Yes. Have three plus a hub. Former comcast tech sup and this one stumps me. All x1 boxes show can't connect and pictures all tear multiple time of the day. Diag shoes no error. Moca levels ok SNR in range. Over 5 weeks. Techs still can't figure out hub change hub changed to 4k box. Amp changed. Lines changed inside
Official Employee

Re: X1 connection fail

Is your moca light on, on your gateway? Everything looks good, pht and signal wise




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New Poster

Re: X1 connection fail

Yes
Official Employee

Re: X1 connection fail

Turn it off, it doesn’t need to be on. There isn’t anything more that can be done remotely, rely on your techs to track down what’s going on. Have you had Maintainance out to change your tap, asked your neighbors if they have the same issue?




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