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X1 channel change takes forever

Posted by
Contributor

Message 1 of 3
147 Views

this has become progressively worse over the past few weeks. if i am watching channel 822 UHD then want to go to NBCSN 848 if i type in 8-4-8 then press OK on the remote either nothing happens for almost 10-15 seconds OR when i hit OK the channel goes to change and the screen goes black for 10-15 seconds before finally going to the entered channel.

i have restarted my box about 12 times over the past 4 days thinking something was just hanging up.i insterted new batteries in the remote even though the low battery notification makes no sense. it says " batteries are low" yet when i go to remote settings and check battery level it is around 65-60 % how is that time to replace batteries when they are 60%????

has anyone else had the channel changing issue at all? i want to know if i should change receiver but hate the hassle when i have to call and get the new one set up.

2 REPLIES
Posted by
Official Employee

Message 2 of 3
126 Views

carmichalski01 wrote:

this has become progressively worse over the past few weeks. if i am watching channel 822 UHD then want to go to NBCSN 848 if i type in 8-4-8 then press OK on the remote either nothing happens for almost 10-15 seconds OR when i hit OK the channel goes to change and the screen goes black for 10-15 seconds before finally going to the entered channel.

i have restarted my box about 12 times over the past 4 days thinking something was just hanging up.i insterted new batteries in the remote even though the low battery notification makes no sense. it says " batteries are low" yet when i go to remote settings and check battery level it is around 65-60 % how is that time to replace batteries when they are 60%????

has anyone else had the channel changing issue at all? i want to know if i should change receiver but hate the hassle when i have to call and get the new one set up.


You should probably have a tech out instead of swapping equipment

-upstream signal levels are high and barely in spec

-you live in an apartment and there may be interference from other apartments.




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Posted by
Contributor

Message 3 of 3
105 Views

i will look into this, thank you