Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,666,581

members

68

online now

1,837,998

discussions

Back to Top

X1 Technical Issues

Posted by
Regular Contributor

Message 2301 of 2,323
835 Views

Cody21 wrote:

SO I have something strange that seemed to crop up a couple of weeks ago. I'm running 1.75.06  ..  I press the Xfinity Button to get to the sub-menus. Then Arrow to get to SAVED (or any of the selections),  go to SAVED to see what I have recorded, press OK.  Everything I press are SLOOOOOOW (Delayed). I can literally see the selected items almost display1 by 1 on the screen. If I get impatient and press the arrow too many times, the result will buffer my selections, and painfully advance to where I last pressed it.  I have to perform a RESTART of the X1 to fix this issue - and in fact it is fine after a restart for a few days.  But every few days I have to RESTART the box.  Anyone else seeing this?


I haven't noticed anything new, but I've had this type of behavior intermittently since X1 was installed.  For both saved on DVR and guide listings.

Posted by
Frequent Visitor

Message 2302 of 2,323
767 Views

I'm disapointed that Comcast did not respond to my question. I also noticed that when tctc posed his similar question a few weeks earlier, the Comcast responses seemed to abruptly end without further comment.

 

That suggests to me that this is a known issue that is being swept under the rug, hoping people won't question it. I got a similar response from the in-store clerk when I replaced my X1 box for a new one, before I posted my question here on the forum.

 

As an electrical engineer, I suspect that this is a deliberate software change to extend the life of the continually-rewritten flash memory, but that is no excuse for trying to hide this from long-time customers. Comcast touted/marketed the X1 system as being able to rewind live TV, but they have apparently quietly disabled that capability.

Posted by
Service Expert

Message 2303 of 2,323
754 Views

FWIW I had my first incidence of the 'buffer reset' on an xg2. I had been running a test daily (overnight) by putting on a channel and then checking it in the morning. It seems that the 'reboot' overnight causes the buffer to be in the off position until and unless you do 'something'. I hit the OK button and the buffer begins to record. It appears to be a firmware issue for the xg2. I have not seen this problem at all on the 3 Xg1 DVRs I use.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Frequent Visitor

Message 2304 of 2,323
727 Views

RustyBen, it's not related to the reboot, as it also happens during the day. (I'll have to check one of these mornings, but I suspect the buffer would actually be recording after the ereboot.)  It's also consistent and occurs after a few hours of not changing channels, or other interactions. It has all the symptoms of being a sleep-mode, and that's why I think it is deliberate.

Posted by
Regular Contributor

Message 2305 of 2,323
634 Views

I have a fun new bug.  For the last 2 nights, each time I tune to a different channel, it plays for approx. 10 seconds, then it goes black and re-tunes to the channle again.

Happens on my main DVR, not sure about my other boxes...

 

Anyone else seen anything similar?

Posted by
Regular Contributor

Message 2306 of 2,323
615 Views
Posted by
Regular Contributor

Message 2307 of 2,323
612 Views

lightstorm22 wrote:
Yep.

Hah, well I can tell you that it's not happening because they rolled out a fix to the delete bug, since that's still there...

Posted by
Regular Contributor

Message 2308 of 2,323
589 Views

tctc wrote:

Cody21 wrote:

SO I have something strange that seemed to crop up a couple of weeks ago. I'm running 1.75.06  ..  I press the Xfinity Button to get to the sub-menus. Then Arrow to get to SAVED (or any of the selections),  go to SAVED to see what I have recorded, press OK.  Everything I press are SLOOOOOOW (Delayed). I can literally see the selected items almost display1 by 1 on the screen. If I get impatient and press the arrow too many times, the result will buffer my selections, and painfully advance to where I last pressed it.  I have to perform a RESTART of the X1 to fix this issue - and in fact it is fine after a restart for a few days.  But every few days I have to RESTART the box.  Anyone else seeing this?


I haven't noticed anything new, but I've had this type of behavior intermittently since X1 was installed.  For both saved on DVR and guide listings.


Have not seen the issue anymore, kock on wood.  Seemed to have stopped about 4 days ago. I *DO* notice that an UPDATE was sent out & installed.  1.76.02  06/16/2017

Posted by
Regular Contributor

Message 2309 of 2,323
569 Views

Cody21 wrote:

tctc wrote:

Cody21 wrote:

SO I have something strange that seemed to crop up a couple of weeks ago. I'm running 1.75.06  ..  I press the Xfinity Button to get to the sub-menus. Then Arrow to get to SAVED (or any of the selections),  go to SAVED to see what I have recorded, press OK.  Everything I press are SLOOOOOOW (Delayed). I can literally see the selected items almost display1 by 1 on the screen. If I get impatient and press the arrow too many times, the result will buffer my selections, and painfully advance to where I last pressed it.  I have to perform a RESTART of the X1 to fix this issue - and in fact it is fine after a restart for a few days.  But every few days I have to RESTART the box.  Anyone else seeing this?


I haven't noticed anything new, but I've had this type of behavior intermittently since X1 was installed.  For both saved on DVR and guide listings.


Have not seen the issue anymore, kock on wood.  Seemed to have stopped about 4 days ago. I *DO* notice that an UPDATE was sent out & installed.  1.76.02  06/16/2017


Your delete bug is gone?

 

I think this new bug may be realated to the buffer bug that I had been talking to Ken about.  Last night it was happening off and on throuhgout and it seems to be purposefully clearing the buffer by retuning.  Now on main dvr boxes at various times, whereas before it was only on first tv turn on for satellite boxes.

Posted by
Most Valued Poster

Message 2310 of 2,323
566 Views



Your delete bug is gone?

 

I think this new bug may be realated to the buffer bug that I had been talking to Ken about.  Last night it was happening off and on throuhgout and it seems to be purposefully clearing the buffer by retuning.  Now on main dvr boxes at various times, whereas before it was only on first tv turn on for satellite boxes.
===========

 

tctc, If you mean the 'lack of ability to delete' bug its alive and well at my house. Nothing has changed at all.

 


 

Posted by
Regular Contributor

Message 2311 of 2,323
564 Views

TerriB wrote:



Your delete bug is gone?

 

I think this new bug may be realated to the buffer bug that I had been talking to Ken about.  Last night it was happening off and on throuhgout and it seems to be purposefully clearing the buffer by retuning.  Now on main dvr boxes at various times, whereas before it was only on first tv turn on for satellite boxes.
===========

 

tctc, If you mean the 'lack of ability to delete' bug its alive and well at my house. Nothing has changed at all.

 


 


As is mine.    Was wondering if Cody21s delete bug is gone.  Or if he was having "re-tune" issues, and that is gone.

I still have both in Northern CA.

Posted by
Frequent Visitor

Message 2312 of 2,323
563 Views

I'm not normally in the same room as the settop box (2 TVs on box), but this morning I was. About 3 to 4 hours after the nightly reboot, I happened to notice the blue light on the box begin to flash a couple times. Then the box did its typical re-tune and clear the buffer. I pressed the "OK" button, and it retuned again and started the buffer.

 

This tells me that it's not a bug, but a deliberate function of the box.

 

Comcast's abrupt silence on this is a glaring testament for the contempt they have for their customer base. They heavily marketed the X1 system as being able to rewind live TV, but quietly took that capability away. Deliberately trying to hide that is reprehensible. It's a slap in the face and screams, "we don't care about our customers!"

Posted by
Most Valued Poster

Message 2313 of 2,323
560 Views

tctc wrote:

TerriB wrote:



Your delete bug is gone?

 

I think this new bug may be realated to the buffer bug that I had been talking to Ken about.  Last night it was happening off and on throuhgout and it seems to be purposefully clearing the buffer by retuning.  Now on main dvr boxes at various times, whereas before it was only on first tv turn on for satellite boxes.
===========

 

tctc, If you mean the 'lack of ability to delete' bug its alive and well at my house. Nothing has changed at all.

 


 


As is mine.    Was wondering if Cody21s delete bug is gone.  Or if he was having "re-tune" issues, and that is gone.

I still have both in Northern CA.


I have not had the retune issue but can hardly get any program to delete 'on command' here in Virginia. Its really gettting OLD isn't it?

 

Posted by
Most Valued Poster

Message 2314 of 2,323
556 Views

PowerTool wrote:

I'm not normally in the same room as the settop box (2 TVs on box), but this morning I was. About 3 to 4 hours after the nightly reboot, I happened to notice the blue light on the box begin to flash a couple times. Then the box did its typical re-tune and clear the buffer. I pressed the "OK" button, and it retuned again and started the buffer.

 

This tells me that it's not a bug, but a deliberate function of the box.

 

Comcast's abrupt silence on this is a glaring testament for the contempt they have for their customer base. They heavily marketed the X1 system as being able to rewind live TV, but quietly took that capability away. Deliberately trying to hide that is reprehensible. It's a slap in the face and screams, "we don't care about our customers!"


And now that they have left X1 to go to seed and us with it they are pushing Xfinity Mobile. Not a chance in 'you know what' that I would touch that service.

 

Posted by
Frequent Visitor

Message 2315 of 2,323
552 Views

TerriB wrote:

And now that they have left X1 to go to seed and us with it they are pushing Xfinity Mobile. Not a chance in 'you know what' that I would touch that service.

 


Don't even get me started on the incompetance of their software engineers. Why would you need a screensaver, when you already have the channel tuned and playing in the background (sound and picture-inpicture), and could simply drop out of the menu back to that TV channel?

 

If you have a show reminder coming up and you pre-tune to that channel 1-minute early, why do they still blank out the screen for a reminder for a show you're already watching?

 

In the movie guide display, at 1-minute before the half-hour, why do they throw all of the currently starting movies into the same listing as movies that have already been running? In order to see what movies are starting, you have to make sure to enter the movie guide at least 2 minutes before the half-hour mark.

Posted by
Regular Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 2316 of 2,323
455 Views

 


RobertWy wrote:

You didn't say what TV you have.  I turned off AnyNet (HDMI-CEC) on my Samsung 3D LED TV to help with HDMI handshake issues.  Reading this thread may also help.  

 

http://forums.comcast.com/t5/X1/X1-Audio-How-does-it-work-and-what-should-I-expect/m-p/2400405#U2400...


My problem was the HDMI ports on the TV. They were on the way out and i eventually found out. Replaced TV and all has been great for 4 months. happy dayz

Posted by
Regular Contributor

Message 2317 of 2,323
417 Views

tctc wrote:

Cody21 wrote:

tctc wrote:

Cody21 wrote:

SO I have something strange that seemed to crop up a couple of weeks ago. I'm running 1.75.06  ..  I press the Xfinity Button to get to the sub-menus. Then Arrow to get to SAVED (or any of the selections),  go to SAVED to see what I have recorded, press OK.  Everything I press are SLOOOOOOW (Delayed). I can literally see the selected items almost display1 by 1 on the screen. If I get impatient and press the arrow too many times, the result will buffer my selections, and painfully advance to where I last pressed it.  I have to perform a RESTART of the X1 to fix this issue - and in fact it is fine after a restart for a few days.  But every few days I have to RESTART the box.  Anyone else seeing this?


I haven't noticed anything new, but I've had this type of behavior intermittently since X1 was installed.  For both saved on DVR and guide listings.


Have not seen the issue anymore, kock on wood.  Seemed to have stopped about 4 days ago. I *DO* notice that an UPDATE was sent out & installed.  1.76.02  06/16/2017


Your delete bug is gone?

 

I think this new bug may be realated to the buffer bug that I had been talking to Ken about.  Last night it was happening off and on throuhgout and it seems to be purposefully clearing the buffer by retuning.  Now on main dvr boxes at various times, whereas before it was only on first tv turn on for satellite boxes.


To be clear : the Intermittent "Doesn't Delete" bug is still there.  That is, I delete something after watching, and the program will remain, as "watched", for a day.

 

The "Latency" issue of the Menus remains - is intermittent. When it gets frustratingly annoying, we RESTART the X1 box which usually clears the issue for 1-2-3 days.

Posted by
Regular Contributor

Message 2318 of 2,323
405 Views

Cody21 wrote:

tctc wrote:

Cody21 wrote:

tctc wrote:

Cody21 wrote:

SO I have something strange that seemed to crop up a couple of weeks ago. I'm running 1.75.06  ..  I press the Xfinity Button to get to the sub-menus. Then Arrow to get to SAVED (or any of the selections),  go to SAVED to see what I have recorded, press OK.  Everything I press are SLOOOOOOW (Delayed). I can literally see the selected items almost display1 by 1 on the screen. If I get impatient and press the arrow too many times, the result will buffer my selections, and painfully advance to where I last pressed it.  I have to perform a RESTART of the X1 to fix this issue - and in fact it is fine after a restart for a few days.  But every few days I have to RESTART the box.  Anyone else seeing this?


I haven't noticed anything new, but I've had this type of behavior intermittently since X1 was installed.  For both saved on DVR and guide listings.


Have not seen the issue anymore, kock on wood.  Seemed to have stopped about 4 days ago. I *DO* notice that an UPDATE was sent out & installed.  1.76.02  06/16/2017


Your delete bug is gone?

 

I think this new bug may be related to the buffer bug that I had been talking to Ken about.  Last night it was happening off and on throughout and it seems to be purposefully clearing the buffer by retuning.  Now on main dvr boxes at various times, whereas before it was only on first tv turn on for satellite boxes.


To be clear : the Intermittent "Doesn't Delete" bug is still there.  That is, I delete something after watching, and the program will remain, as "watched", for a day.

 

The "Latency" issue of the Menus remains - is intermittent. When it gets frustratingly annoying, we RESTART the X1 box which usually clears the issue for 1-2-3 days.

 

I have been getting a Rolling, scrolling of the recording's listing after deleting a show lately. It doesn't happen all the time but it is really irritating when it does occur.


After all this time we are still seeing problems that are connected to Comcast's Cloud based programming of the box, with most software on the box but requiring constant cloud communication to function. They have had years now to fix it but still have not  done the job.. UGH !

Posted by
Contributor

Message 2319 of 2,323
363 Views

Powertool:  Just saw your problems.  I've had this for months now and it really bugs me.  It isn't on my main DVR box, just on the companion boxes.  I posted a seperate thread on this (http://forums.xfinity.com/t5/X1/Companion-Box-XiD-P-rewind-buffer-reset-problems/td-p/2920314)  and apparently it happens with more than one type of companion box.  Hope this is corrected.

Posted by
Regular Contributor

Message 2320 of 2,323
350 Views

Was X1 somehow affected by the latest cyber attack?

I had my main DVR box just go black last night.

Also had horrible performance for a while, helped a little to reset.

I have a video of where it took 30 seconds just to bring up Series Info and fully fill out all the screen assets.

Posted by
Most Valued Poster

Message 2321 of 2,323
340 Views

tctc wrote:

Was X1 somehow affected by the latest cyber attack?

I had my main DVR box just go black last night.

Also had horrible performance for a while, helped a little to reset.

I have a video of where it took 30 seconds just to bring up Series Info and fully fill out all the screen assets.


Oh Lord I hope not! Here in Virginia nothing unusual happened last night or today...fingers crossed.

Posted by
Most Valued Poster

Message 2322 of 2,323
193 Views

While watching Jimmy Kimmel onDemand, the audio is completely out of sync. Any idea how to fix this? Anyone else experience this with Kimmel onDemand?

Posted by
Service Expert

Message 2323 of 2,323
182 Views

adammusic22 wrote:

While watching Jimmy Kimmel onDemand, the audio is completely out of sync. Any idea how to fix this? Anyone else experience this with Kimmel onDemand?


I just watched first few minutes of the latest (had a Game of Thrones guest) and it had no sync issues on my X1 set top box.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon