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X1 Technical Issues

Regular Contributor

Re: X1 Technical Issues


Cody21 wrote:

SO I have something strange that seemed to crop up a couple of weeks ago. I'm running 1.75.06  ..  I press the Xfinity Button to get to the sub-menus. Then Arrow to get to SAVED (or any of the selections),  go to SAVED to see what I have recorded, press OK.  Everything I press are SLOOOOOOW (Delayed). I can literally see the selected items almost display1 by 1 on the screen. If I get impatient and press the arrow too many times, the result will buffer my selections, and painfully advance to where I last pressed it.  I have to perform a RESTART of the X1 to fix this issue - and in fact it is fine after a restart for a few days.  But every few days I have to RESTART the box.  Anyone else seeing this?


I haven't noticed anything new, but I've had this type of behavior intermittently since X1 was installed.  For both saved on DVR and guide listings.

Frequent Visitor

Re: X1 Technical Issues

I'm disapointed that Comcast did not respond to my question. I also noticed that when tctc posed his similar question a few weeks earlier, the Comcast responses seemed to abruptly end without further comment.

 

That suggests to me that this is a known issue that is being swept under the rug, hoping people won't question it. I got a similar response from the in-store clerk when I replaced my X1 box for a new one, before I posted my question here on the forum.

 

As an electrical engineer, I suspect that this is a deliberate software change to extend the life of the continually-rewritten flash memory, but that is no excuse for trying to hide this from long-time customers. Comcast touted/marketed the X1 system as being able to rewind live TV, but they have apparently quietly disabled that capability.

Service Expert

Re: X1 Technical Issues

FWIW I had my first incidence of the 'buffer reset' on an xg2. I had been running a test daily (overnight) by putting on a channel and then checking it in the morning. It seems that the 'reboot' overnight causes the buffer to be in the off position until and unless you do 'something'. I hit the OK button and the buffer begins to record. It appears to be a firmware issue for the xg2. I have not seen this problem at all on the 3 Xg1 DVRs I use.




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Frequent Visitor

Re: X1 Technical Issues

RustyBen, it's not related to the reboot, as it also happens during the day. (I'll have to check one of these mornings, but I suspect the buffer would actually be recording after the ereboot.)  It's also consistent and occurs after a few hours of not changing channels, or other interactions. It has all the symptoms of being a sleep-mode, and that's why I think it is deliberate.

Regular Contributor

Re: X1 Technical Issues

I have a fun new bug.  For the last 2 nights, each time I tune to a different channel, it plays for approx. 10 seconds, then it goes black and re-tunes to the channle again.

Happens on my main DVR, not sure about my other boxes...

 

Anyone else seen anything similar?

Regular Contributor

Re: X1 Technical Issues

Yep.
Regular Contributor

Re: X1 Technical Issues


lightstorm22 wrote:
Yep.

Hah, well I can tell you that it's not happening because they rolled out a fix to the delete bug, since that's still there...

Regular Contributor

Re: X1 Technical Issues


tctc wrote:

Cody21 wrote:

SO I have something strange that seemed to crop up a couple of weeks ago. I'm running 1.75.06  ..  I press the Xfinity Button to get to the sub-menus. Then Arrow to get to SAVED (or any of the selections),  go to SAVED to see what I have recorded, press OK.  Everything I press are SLOOOOOOW (Delayed). I can literally see the selected items almost display1 by 1 on the screen. If I get impatient and press the arrow too many times, the result will buffer my selections, and painfully advance to where I last pressed it.  I have to perform a RESTART of the X1 to fix this issue - and in fact it is fine after a restart for a few days.  But every few days I have to RESTART the box.  Anyone else seeing this?


I haven't noticed anything new, but I've had this type of behavior intermittently since X1 was installed.  For both saved on DVR and guide listings.


Have not seen the issue anymore, kock on wood.  Seemed to have stopped about 4 days ago. I *DO* notice that an UPDATE was sent out & installed.  1.76.02  06/16/2017

Regular Contributor

Re: X1 Technical Issues


Cody21 wrote:

tctc wrote:

Cody21 wrote:

SO I have something strange that seemed to crop up a couple of weeks ago. I'm running 1.75.06  ..  I press the Xfinity Button to get to the sub-menus. Then Arrow to get to SAVED (or any of the selections),  go to SAVED to see what I have recorded, press OK.  Everything I press are SLOOOOOOW (Delayed). I can literally see the selected items almost display1 by 1 on the screen. If I get impatient and press the arrow too many times, the result will buffer my selections, and painfully advance to where I last pressed it.  I have to perform a RESTART of the X1 to fix this issue - and in fact it is fine after a restart for a few days.  But every few days I have to RESTART the box.  Anyone else seeing this?


I haven't noticed anything new, but I've had this type of behavior intermittently since X1 was installed.  For both saved on DVR and guide listings.


Have not seen the issue anymore, kock on wood.  Seemed to have stopped about 4 days ago. I *DO* notice that an UPDATE was sent out & installed.  1.76.02  06/16/2017


Your delete bug is gone?

 

I think this new bug may be realated to the buffer bug that I had been talking to Ken about.  Last night it was happening off and on throuhgout and it seems to be purposefully clearing the buffer by retuning.  Now on main dvr boxes at various times, whereas before it was only on first tv turn on for satellite boxes.

Most Valued Poster

Re: X1 Technical Issues




Your delete bug is gone?

 

I think this new bug may be realated to the buffer bug that I had been talking to Ken about.  Last night it was happening off and on throuhgout and it seems to be purposefully clearing the buffer by retuning.  Now on main dvr boxes at various times, whereas before it was only on first tv turn on for satellite boxes.
===========

 

tctc, If you mean the 'lack of ability to delete' bug its alive and well at my house. Nothing has changed at all.

 


 

Regular Contributor

Re: X1 Technical Issues


TerriB wrote:



Your delete bug is gone?

 

I think this new bug may be realated to the buffer bug that I had been talking to Ken about.  Last night it was happening off and on throuhgout and it seems to be purposefully clearing the buffer by retuning.  Now on main dvr boxes at various times, whereas before it was only on first tv turn on for satellite boxes.
===========

 

tctc, If you mean the 'lack of ability to delete' bug its alive and well at my house. Nothing has changed at all.

 


 


As is mine.    Was wondering if Cody21s delete bug is gone.  Or if he was having "re-tune" issues, and that is gone.

I still have both in Northern CA.

Frequent Visitor

Re: X1 Technical Issues

I'm not normally in the same room as the settop box (2 TVs on box), but this morning I was. About 3 to 4 hours after the nightly reboot, I happened to notice the blue light on the box begin to flash a couple times. Then the box did its typical re-tune and clear the buffer. I pressed the "OK" button, and it retuned again and started the buffer.

 

This tells me that it's not a bug, but a deliberate function of the box.

 

Comcast's abrupt silence on this is a glaring testament for the contempt they have for their customer base. They heavily marketed the X1 system as being able to rewind live TV, but quietly took that capability away. Deliberately trying to hide that is reprehensible. It's a slap in the face and screams, "we don't care about our customers!"

Most Valued Poster

Re: X1 Technical Issues


tctc wrote:

TerriB wrote:



Your delete bug is gone?

 

I think this new bug may be realated to the buffer bug that I had been talking to Ken about.  Last night it was happening off and on throuhgout and it seems to be purposefully clearing the buffer by retuning.  Now on main dvr boxes at various times, whereas before it was only on first tv turn on for satellite boxes.
===========

 

tctc, If you mean the 'lack of ability to delete' bug its alive and well at my house. Nothing has changed at all.

 


 


As is mine.    Was wondering if Cody21s delete bug is gone.  Or if he was having "re-tune" issues, and that is gone.

I still have both in Northern CA.


I have not had the retune issue but can hardly get any program to delete 'on command' here in Virginia. Its really gettting OLD isn't it?

 

Most Valued Poster

Re: X1 Technical Issues


PowerTool wrote:

I'm not normally in the same room as the settop box (2 TVs on box), but this morning I was. About 3 to 4 hours after the nightly reboot, I happened to notice the blue light on the box begin to flash a couple times. Then the box did its typical re-tune and clear the buffer. I pressed the "OK" button, and it retuned again and started the buffer.

 

This tells me that it's not a bug, but a deliberate function of the box.

 

Comcast's abrupt silence on this is a glaring testament for the contempt they have for their customer base. They heavily marketed the X1 system as being able to rewind live TV, but quietly took that capability away. Deliberately trying to hide that is reprehensible. It's a slap in the face and screams, "we don't care about our customers!"


And now that they have left X1 to go to seed and us with it they are pushing Xfinity Mobile. Not a chance in 'you know what' that I would touch that service.

 

Frequent Visitor

Re: X1 Technical Issues


TerriB wrote:

And now that they have left X1 to go to seed and us with it they are pushing Xfinity Mobile. Not a chance in 'you know what' that I would touch that service.

 


Don't even get me started on the incompetance of their software engineers. Why would you need a screensaver, when you already have the channel tuned and playing in the background (sound and picture-inpicture), and could simply drop out of the menu back to that TV channel?

 

If you have a show reminder coming up and you pre-tune to that channel 1-minute early, why do they still blank out the screen for a reminder for a show you're already watching?

 

In the movie guide display, at 1-minute before the half-hour, why do they throw all of the currently starting movies into the same listing as movies that have already been running? In order to see what movies are starting, you have to make sure to enter the movie guide at least 2 minutes before the half-hour mark.

Regular Visitor

Re: X1 Technical Issues

 


RobertWy wrote:

You didn't say what TV you have.  I turned off AnyNet (HDMI-CEC) on my Samsung 3D LED TV to help with HDMI handshake issues.  Reading this thread may also help.  

 

http://forums.comcast.com/t5/X1/X1-Audio-How-does-it-work-and-what-should-I-expect/m-p/2400405#U2400...


My problem was the HDMI ports on the TV. They were on the way out and i eventually found out. Replaced TV and all has been great for 4 months. happy dayz

Regular Contributor

Re: X1 Technical Issues


tctc wrote:

Cody21 wrote:

tctc wrote:

Cody21 wrote:

SO I have something strange that seemed to crop up a couple of weeks ago. I'm running 1.75.06  ..  I press the Xfinity Button to get to the sub-menus. Then Arrow to get to SAVED (or any of the selections),  go to SAVED to see what I have recorded, press OK.  Everything I press are SLOOOOOOW (Delayed). I can literally see the selected items almost display1 by 1 on the screen. If I get impatient and press the arrow too many times, the result will buffer my selections, and painfully advance to where I last pressed it.  I have to perform a RESTART of the X1 to fix this issue - and in fact it is fine after a restart for a few days.  But every few days I have to RESTART the box.  Anyone else seeing this?


I haven't noticed anything new, but I've had this type of behavior intermittently since X1 was installed.  For both saved on DVR and guide listings.


Have not seen the issue anymore, kock on wood.  Seemed to have stopped about 4 days ago. I *DO* notice that an UPDATE was sent out & installed.  1.76.02  06/16/2017


Your delete bug is gone?

 

I think this new bug may be realated to the buffer bug that I had been talking to Ken about.  Last night it was happening off and on throuhgout and it seems to be purposefully clearing the buffer by retuning.  Now on main dvr boxes at various times, whereas before it was only on first tv turn on for satellite boxes.


To be clear : the Intermittent "Doesn't Delete" bug is still there.  That is, I delete something after watching, and the program will remain, as "watched", for a day.

 

The "Latency" issue of the Menus remains - is intermittent. When it gets frustratingly annoying, we RESTART the X1 box which usually clears the issue for 1-2-3 days.

Regular Contributor

Re: X1 Technical Issues


Cody21 wrote:

tctc wrote:

Cody21 wrote:

tctc wrote:

Cody21 wrote:

SO I have something strange that seemed to crop up a couple of weeks ago. I'm running 1.75.06  ..  I press the Xfinity Button to get to the sub-menus. Then Arrow to get to SAVED (or any of the selections),  go to SAVED to see what I have recorded, press OK.  Everything I press are SLOOOOOOW (Delayed). I can literally see the selected items almost display1 by 1 on the screen. If I get impatient and press the arrow too many times, the result will buffer my selections, and painfully advance to where I last pressed it.  I have to perform a RESTART of the X1 to fix this issue - and in fact it is fine after a restart for a few days.  But every few days I have to RESTART the box.  Anyone else seeing this?


I haven't noticed anything new, but I've had this type of behavior intermittently since X1 was installed.  For both saved on DVR and guide listings.


Have not seen the issue anymore, kock on wood.  Seemed to have stopped about 4 days ago. I *DO* notice that an UPDATE was sent out & installed.  1.76.02  06/16/2017


Your delete bug is gone?

 

I think this new bug may be related to the buffer bug that I had been talking to Ken about.  Last night it was happening off and on throughout and it seems to be purposefully clearing the buffer by retuning.  Now on main dvr boxes at various times, whereas before it was only on first tv turn on for satellite boxes.


To be clear : the Intermittent "Doesn't Delete" bug is still there.  That is, I delete something after watching, and the program will remain, as "watched", for a day.

 

The "Latency" issue of the Menus remains - is intermittent. When it gets frustratingly annoying, we RESTART the X1 box which usually clears the issue for 1-2-3 days.

 

I have been getting a Rolling, scrolling of the recording's listing after deleting a show lately. It doesn't happen all the time but it is really irritating when it does occur.


After all this time we are still seeing problems that are connected to Comcast's Cloud based programming of the box, with most software on the box but requiring constant cloud communication to function. They have had years now to fix it but still have not  done the job.. UGH !

Contributor

Re: X1 Technical Issues

Powertool:  Just saw your problems.  I've had this for months now and it really bugs me.  It isn't on my main DVR box, just on the companion boxes.  I posted a seperate thread on this (http://forums.xfinity.com/t5/X1/Companion-Box-XiD-P-rewind-buffer-reset-problems/td-p/2920314)  and apparently it happens with more than one type of companion box.  Hope this is corrected.

Regular Contributor

Re: X1 Technical Issues

Was X1 somehow affected by the latest cyber attack?

I had my main DVR box just go black last night.

Also had horrible performance for a while, helped a little to reset.

I have a video of where it took 30 seconds just to bring up Series Info and fully fill out all the screen assets.

Most Valued Poster

Re: X1 Technical Issues


tctc wrote:

Was X1 somehow affected by the latest cyber attack?

I had my main DVR box just go black last night.

Also had horrible performance for a while, helped a little to reset.

I have a video of where it took 30 seconds just to bring up Series Info and fully fill out all the screen assets.


Oh Lord I hope not! Here in Virginia nothing unusual happened last night or today...fingers crossed.

Most Valued Poster

Re: X1 Technical Issues

While watching Jimmy Kimmel onDemand, the audio is completely out of sync. Any idea how to fix this? Anyone else experience this with Kimmel onDemand?

Service Expert

Re: X1 Technical Issues


adammusic22 wrote:

While watching Jimmy Kimmel onDemand, the audio is completely out of sync. Any idea how to fix this? Anyone else experience this with Kimmel onDemand?


I just watched first few minutes of the latest (had a Game of Thrones guest) and it had no sync issues on my X1 set top box.




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Most Valued Poster

Re: X1 Technical Issues

Can somebody fix this closed captioning glitch? It's distracting. Changing the background to transparent will fix, but translucent background allows for easier reading.
image.jpeg
Regular Contributor

Re: X1 Technical Issues

The "re-tune" bug seems to be gone, but replaced by one that's even worse.  Now instead of re-tuning right away, it just doesn't capture the buffer at all until you attempt to access it.  So you don't just miss the opportunity to rewind into something right away, but you also lose that ability much later, unless you remember to try to access it right away every time.

 

Service Expert

Re: X1 Technical Issues


adammusic22 wrote:
Can somebody fix this closed captioning glitch? It's distracting. Changing the background to transparent will fix, but translucent background allows for easier reading.

blame a human for that orphan pop-on box as it is part of 708 digital captions. The lines before that had settings that said how long a pop-on box will stay displayed if scroll of new boxes does not destroy (erase) it. It is more likely that an engineer is in process of changing from one digital feed via a 'face' (a to b) and began but didn't 'continue' the swipe to b at that moment. 




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Service Expert

Re: X1 Technical Issues


tctc wrote:

The "re-tune" bug seems to be gone, but replaced by one that's even worse.  Now instead of re-tuning right away, it just doesn't capture the buffer at all until you attempt to access it.  So you don't just miss the opportunity to rewind into something right away, but you also lose that ability much later, unless you remember to try to access it right away every time.


my experience is only for an Xg2 and does what you describe as 'now' however I suspect it is the same issue as the problem remains for me in that when I attempt to hit 15 second 'backup' the screen blinks and then the progress bar thermometer appears with no buffer at all. That 'blink' is what I took to be a retune to same channel and then the buffer begins recording again. From my observation it is intermittent, and only happens for the first use after overnight system reboot. 




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Frequent Visitor

Re: X1 Technical Issues


Rustyben wrote:

tctc wrote:

The "re-tune" bug seems to be gone, but replaced by one that's even worse.  Now instead of re-tuning right away, it just doesn't capture the buffer at all until you attempt to access it.  So you don't just miss the opportunity to rewind into something right away, but you also lose that ability much later, unless you remember to try to access it right away every time.


my experience is only for an Xg2 and does what you describe as 'now' however I suspect it is the same issue as the problem remains for me in that when I attempt to hit 15 second 'backup' the screen blinks and then the progress bar thermometer appears with no buffer at all. That 'blink' is what I took to be a retune to same channel and then the buffer begins recording again. From my observation it is intermittent, and only happens for the first use after overnight system reboot. 


It's not a bug. It's deliberate, and that is why Comcast won't acknowledge it. And because it is deliberate, it puts them in jepordy of a false advertising allegation, when they sold the system based on the ability to rewind live TV.

 

I work from home, and leave the TV running on a channel for background noise...like a news channel or some marathon TV show. If you do not interact with the settop box for 3 hours, it will retune and clear the buffer. Pressing any button to interact with the settop box will cause it to retune again, and begin recording to the buffer. (I also have the standard XG2 box with no DVR function.)

 

The reason I suspect why it does a retune, is that one or more of the tuners is setup to not use the buffer. So it tunes to the channel using that tuner when Comcast doesn't want to use the buffer. When you "wake it up" by pressing any button, it reverts to the tuner that is seyup to record to the buffer.

 

As with everything Comcast does, it is purely money-related. They don't want to have to replace flash memory due to excessive write-cycles.

Most Valued Poster

Re: X1 Technical Issues

New ui issue :

Speaking into voice remote : "Baltimore Orioles", brings up team stats. then pressing OK used to bring you into the Orioles listings. Now , pressing OK goes to the live game. BUT it tunes to the regular extra innings SD game. PLEASE MAKE A VOICE COMMAND TO TUNE DIRECTLY TO THE ORIOLES MLB HD BETA CHANNEL.

Now i have to type baltimore orioles to get into the orioles listing then go down to the hd beta channel.

The initial team stats are a bad idea. Those should be accessible by saying "Baltimore Orioles Stats", not just by saying the team name.
Service Expert

Re: X1 Technical Issues


adammusic22 wrote:
New ui issue :

Speaking into voice remote : "Baltimore Orioles", brings up team stats. then pressing OK used to bring you into the Orioles listings. Now , pressing OK goes to the live game. BUT it tunes to the regular extra innings SD game. PLEASE MAKE A VOICE COMMAND TO TUNE DIRECTLY TO THE ORIOLES MLB HD BETA CHANNEL.

Now i have to type baltimore orioles to get into the orioles listing then go down to the hd beta channel.

The initial team stats are a bad idea. Those should be accessible by saying "Baltimore Orioles Stats", not just by saying the team name.

do you have your Xfinity button > Preferences > General > Auto-Tune to HD channels set to "ON"?




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Most Valued Poster

Re: X1 Technical Issues

Yes of course.

But that doesnt auto tune from the regular the SD extra innings channels to the standalaone specific team hd beta channel.

It would tune to the hd channel if my game was on one of the two regular extra innings channels. But even then, its not guaranteed to be my teams announcers.

Which is what the hd beta team channel is for. Always hd, always orioles announcers.

Frequent Visitor

Re: X1 Technical Issues


tctc wrote:

I have a fun new bug.  For the last 2 nights, each time I tune to a different channel, it plays for approx. 10 seconds, then it goes black and re-tunes to the channle again.

Happens on my main DVR, not sure about my other boxes...

 

Anyone else seen anything similar?



tctc,

 

Thank you for posting this. I have been having exactly the same problem for over four weeks. When I called Comcast they said they never heard of that before. Numerous resets and refresh attempts will not clear it up. They wanted me to go to the store and get a new remote. I have three in the house and tried that too. Now to convince my spouse that I really wasn't seeing things!! This is on the main HD dvr box. On the remote additional boxes, when you select the "guide" the sound will cut off for about 2 seconds and then work again. What is up with this??

New Poster

Re: error RDK-03003

We have problems multiple times a day! My husband is getting upset! We pay over $200 a month for hassles!!
Regular Visitor

Re: X1 Technical Issues

Yes it's happening constantly. Quite irritating. I also have an issue when I am watching the DVR and it asks if I want to watch the next available show in that series and after I say yes it starts but then goes back to live TV. 

Tags (2)
Most Valued Poster

Re: X1 Technical Issues

Will ghost recordings evet get fixed?

What seems to be the problem that its not fixed and remains an issue?
Regular Visitor

Re: X1 Technical Issues

I know this is old, but I just found out today that the X1 system reboots everyday you can go into settings and change the time maybe yours is set for 8pm every night. I wasn't aware of this till a tech told me and I went into my settings to change my time to 3-4 in the am. Good luck


driveway2 wrote:

So Comcast has evidently decided to go ahead and schedule malfunctions each Wednesday night around 8:00 pm EST.  This is the THIRD Wednesday night in a row that at 8:00 our main X1 box stops working.  Won't do a thing.  Can't even turn it off.  Have to pull the plug for at least 10 minutes and then hope that you only have to do it once.  So, anything we have set to tape at 8:00 on Wednesdays is toast.  Takes about a half hour to get it rest and running again.  Thanks, Comcast.  Tell me again why I'm paying you $200 a month?


 

Regular Contributor

Re: X1 Technical Issues


adammusic22 wrote:
Will ghost recordings evet get fixed?

What seems to be the problem that its not fixed and remains an issue?

I assume the problem is Comcasts priorities.

 

I had the "re-tune" bug going for every channel I tuned to all day long on Sunday, that was fun.

Most Valued Poster

Re: X1 Technical Issues


nicki777 wrote:

I know this is old, but I just found out today that the X1 system reboots everyday you can go into settings and change the time maybe yours is set for 8pm every night. I wasn't aware of this till a tech told me and I went into my settings to change my time to 3-4 in the am. Good luck


driveway2 wrote:

So Comcast has evidently decided to go ahead and schedule malfunctions each Wednesday night around 8:00 pm EST.  This is the THIRD Wednesday night in a row that at 8:00 our main X1 box stops working.  Won't do a thing.  Can't even turn it off.  Have to pull the plug for at least 10 minutes and then hope that you only have to do it once.  So, anything we have set to tape at 8:00 on Wednesdays is toast.  Takes about a half hour to get it rest and running again.  Thanks, Comcast.  Tell me again why I'm paying you $200 a month?


 


I have mine set for 'necessary' reboot in the middle of the night but just yesterday it rebooted mid morning and this has happened before. This morning I saw something new , a beige window appeared and live tv was interrupted......."performing routine maintenance". It didn't completely reboot but never saw that message before.

New Poster

Re: X1 Technical Issues

I have an ongoing (but intermittant) issue with my X1 DVR where (more often than not) if I try to watch a show that is being recorded AS it is being recorded (on delay), it plays fine for a few minutes...and then starts lagging, skipping, having audio issues, freezing and unfreezing...ultimately making it difficult to watch. If I hit pause it will often take ten seconds to actually pause...then if I let it sit for a bit, it will play fine when I unpause the program, but only for a few minutes...and then it will start freezing and having issues again.

 

Sometimes this also happens when I simply try to watch live TV while the DVR is recording something.

 

If I try to watch the program after it has completely finished recording, I will randomly have that same freezing/lagging issue at playback...but only that night. If I then try to watch again the next day...it is usually fine. In short, however...I can no longer count on watching any television programs live or delayed the night they air. Help?

Service Expert

Re: X1 Technical Issues


Tabulator wrote:

I have an ongoing (but intermittant) issue with my X1 DVR where (more often than not) if I try to watch a show that is being recorded AS it is being recorded (on delay), it plays fine for a few minutes...and then starts lagging, skipping, having audio issues, freezing and unfreezing...ultimately making it difficult to watch. If I hit pause it will often take ten seconds to actually pause...then if I let it sit for a bit, it will play fine when I unpause the program, but only for a few minutes...and then it will start freezing and having issues again.

 

Sometimes this also happens when I simply try to watch live TV while the DVR is recording something.

 

If I try to watch the program after it has completely finished recording, I will randomly have that same freezing/lagging issue at playback...but only that night. If I then try to watch again the next day...it is usually fine. In short, however...I can no longer count on watching any television programs live or delayed the night they air. Help?


If you only have one DVR and you are watching the episode on the DVR that is actually recording, it sounds like your hard drive is bad.




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Re: X1 Technical Issues

We're still upgrading your account message...just popped up on both X1 boxes.

Help, please?
Service Expert

Re: X1 Technical Issues


Skyline315 wrote:
We're still upgrading your account message...just popped up on both X1 boxes.

Help, please?

please do not cross-post. you have a reply on your duplicate post




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Regular Visitor

Re: X1 Technical Issues

I have:

 

X1

TV

Receiver

 

When powering off, the TV & Receiver both shut down, X1 does not (known bug, apparently). When turning everything back on, the TC & Receiver correctly boot, but nothing is displayed from the still-on X1. Reinserting the HDMI cable on either end of the X1-Receiver link does not work. The only way to get the feed working is to manually go press the X1 button and then press it again to reboot.

 

The would obviously all be fixed if the X1 was programmed correctly to shut down, but now I have to manually touch the box every time I watch TV. How can this be fixed?

Most Valued Poster

Re: X1 Technical Issues

Two issues:

MLB Extra Innings HD (Beta) channel has been freezing & cutting to a black screen.

When watching Youtube via X1, video will freeze, audio continues in background, all buttons are rendered useless. Can't exit out or anything. Reboot required to fix.
Gold Problem Solver

Re: X1 Technical Issues

Adam,

Please post your current signal levels from the X1 diagnostics screen.
Most Valued Poster

Re: X1 Technical Issues

These right?
image.jpeg
Gold Problem Solver

Re: X1 Technical Issues

Adam,

 

Those numbers look decent. I prefer the downstream power to be a bit higher but it's well within spec.

Under "uncorrectable codewords" do you see anything other than zero?

 

Try going into the diagnostics menu just like you did but have the box tuned one of the channels you are having trouble with when you do it.

Official Employee

Re: X1 Technical Issues

Hello adammusic22,

 

Sorry to hear about the app issues. I would like to send a refresh to your box to restore the service but this will require a reset that can take a few minutes to complete. I would need you to verify your account by sending a private message with your account name, phone number, address, and/or account number. Once I have this information verified we can proceed with troubleshooting your box. Thank You




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Regular Contributor

Re: X1 Technical Issues

My X1 search can no longer find the HD versions of many sports.

 

For Formula 1 racing right now it can only find the SD version, then it knows it's a sport and asks if you want to record "just this game", but it only lets you extend for half an hour.

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Re: X1 Technical Issues

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