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X1 Technical Issues

Posted by
Regular Contributor

Message 2201 of 2,340
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BeowolfJones wrote:

There is one glitch that I find somewhat irritating with the DVR. Sometimes when I am playing a series of recordings on the DVR I get a window popping up that gives me several choices to play the next episode.

 

1. Play DVR

2. Rent for $$$

 

Why would anyone want to rent a recording they already have recorded for free ? Seems superfluous to me.

How about a Comcast rep getting some action on the forum's spelling checker ? It doesn't work at all now.

 

 

 


Based on the relatively quick responses to issues that have been fixed or have workarounds, I get the feeling that the official reps are restricted from talking about any open issues.  Which makes the forums a bit frustrating.  I can understand not wanting to talk about future products or enhancements, but bug fixes and restoring old functionality isn't exactly a worry for giving away trade secrets...

Posted by
Regular Contributor

Message 2202 of 2,340
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I experiened a new twist on the delete bug, not sure if it's new or I just never had the situation arise before.

I was recording a hockey game on both 721 and 723, just to be sure, since both listings were for the same game.

Once I discovered the channel I wanted to keep, I deleted the other recording.  Not only did it not delete, it kept recording and I couldn't find a way to make it stop.  And unlike the ghost delete, where when you select the ghost recording you get a DVR error message, in this case it would actually start playing the content (from the beginning each time).

 

 

Posted by
Official Employee

Message 2203 of 2,340
1,510 Views

tctc wrote:

I experiened a new twist on the delete bug, not sure if it's new or I just never had the situation arise before.

I was recording a hockey game on both 721 and 723, just to be sure, since both listings were for the same game.

Once I discovered the channel I wanted to keep, I deleted the other recording.  Not only did it not delete, it kept recording and I couldn't find a way to make it stop.  And unlike the ghost delete, where when you select the ghost recording you get a DVR error message, in this case it would actually start playing the content (from the beginning each time).

 

 


Choose cancel instead of delete.




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Posted by
Regular Contributor

Message 2204 of 2,340
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ComcastAndrew wrote:

tctc wrote:

I experiened a new twist on the delete bug, not sure if it's new or I just never had the situation arise before.

I was recording a hockey game on both 721 and 723, just to be sure, since both listings were for the same game.

Once I discovered the channel I wanted to keep, I deleted the other recording.  Not only did it not delete, it kept recording and I couldn't find a way to make it stop.  And unlike the ghost delete, where when you select the ghost recording you get a DVR error message, in this case it would actually start playing the content (from the beginning each time).

 

 


Choose cancel instead of delete.

Cancel, then xfinity, then saved, then select recording, then delete, then delete now, then exit....

 

Delete used to stop the recording and delete it.

 

Would be better if you could just delete.  Is that functionality is now gone, or just a temporary effect of the delete bug?

Posted by
Most Valued Poster

Message 2205 of 2,340
1,476 Views
Why do IFTTT notifications show up on the top right and bottom of the screen now?

Any way to turn off voice notifications? Voice notifications are turned off on all boxes but theyre still showing up, for the past couple of weeks now.
Posted by
Service Expert

Message 2206 of 2,340
1,354 Views
Posted by
Official Employee

Message 2207 of 2,340
1,179 Views

Hello All, 

 

If anyone still needs assistance with their X1 box, please let me know!




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Posted by
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Message 2208 of 2,340
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ComcastKenF wrote:

Hello All, 

 

If anyone still needs assistance with their X1 box, please let me know!


Hi KenF, we have a   PA PX013ANM that when you first turn on the TV, you can sometimes rewind and watch the buffer, and other times there is no buffer (even though you just turned on the tv and haven't changed the channel, etc.).  Is there a setting or something else we can do to make the buffer always accessible?  Thx

 

In addition to that unit our setup has -

1 PA PX032ANI

1 CI CXD01ANI

1 PA PX013ANM

1 PC PXD01ANI

Posted by
Official Employee

Message 2209 of 2,340
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Tctc, how long has this been going on? I see that your area is currently under some maintenance that is expected to resolve around 8pm tonight. I quickly scanned your account and see that our maintenance teams have been out in your neighborhood over the last few days working on some video issues in the area in general. I'm heading out of the office soon so I will reach out to you next week when I return to see if you saw any improvement. 




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Posted by
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Message 2210 of 2,340
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ComcastKenF wrote:

Tctc, how long has this been going on? I see that your area is currently under some maintenance that is expected to resolve around 8pm tonight. I quickly scanned your account and see that our maintenance teams have been out in your neighborhood over the last few days working on some video issues in the area in general. I'm heading out of the office soon so I will reach out to you next week when I return to see if you saw any improvement. 


We've had some pretty serious connection issues over the last few days, but I don't think it's related to the buffer issue.

The lack of buffer on that one box has been ongoing for at least a couple months.

I was wondering if it might have something to do with which box it is using for a tuner, and then maybe some recordings are also going on, and then someone turns on the tv and it switches to the other box that has tuners, and therefore is the same as changing the channel, and therefore no buffer.  Not sure if that makes any sense, does the X1 detect when a TV is turned on?

Posted by
Regular Contributor

Message 2211 of 2,340
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ComcastKenF wrote:

Tctc, how long has this been going on? I see that your area is currently under some maintenance that is expected to resolve around 8pm tonight. I quickly scanned your account and see that our maintenance teams have been out in your neighborhood over the last few days working on some video issues in the area in general. I'm heading out of the office soon so I will reach out to you next week when I return to see if you saw any improvement. 


Noticed this is happening on both the PA PX032ANI and the CI CXD01ANI  (not the PA PX013ANM).

Posted by
Official Employee

Message 2212 of 2,340
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I think I get what you're saying. The answer to your question is yes-- sorta. It was a feature we rolled out in our beta labs where the X1 can detect if a TV is turned off--not necessarily when it turns on. 

 

I do see a few recorded timeouts on my end from each of your boxes which is a bit unusual. I'd like to provision your cable box, especially the DVR, to see if we see any change. When can I do so? 




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Posted by
Regular Contributor

Message 2213 of 2,340
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ComcastKenF wrote:

I think I get what you're saying. The answer to your question is yes-- sorta. It was a feature we rolled out in our beta labs where the X1 can detect if a TV is turned off--not necessarily when it turns on. 

 

I do see a few recorded timeouts on my end from each of your boxes which is a bit unusual. I'd like to provision your cable box, especially the DVR, to see if we see any change. When can I do so? 


Is that like resetting it?  I'm not at home, but you can do that any time.

Posted by
Official Employee

Message 2214 of 2,340
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Sweet. I just sent the signals and only had an issue with one of them. When you get home, let me know if you see any changes. 




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Posted by
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Message 2215 of 2,340
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ComcastKenF wrote:

Sweet. I just sent the signals and only had an issue with one of them. When you get home, let me know if you see any changes. 


I'll check it out, thanks.

Posted by
Official Employee

Message 2216 of 2,340
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No problem tctc. If you could do me a favor and restart the cable box before testing it out--that would be awesome. I'll check on you in the morning. 




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Posted by
Official Employee

Message 2217 of 2,340
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Hey tctc, did you notice any change last night? 




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Posted by
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Message 2218 of 2,340
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ComcastKenF wrote:

Hey tctc, did you notice any change last night? 


Hi Ken, I didn't notice, it's my wife that generally uses that tv, so I'll check with her and have her try it out today.

 

 

Posted by
Official Employee

Message 2219 of 2,340
989 Views

Cool tctc, sounds good, let me know. 




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Posted by
Official Employee

Message 2220 of 2,340
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Any change tctc? 




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Posted by
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Message 2221 of 2,340
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ComcastKenF wrote:

Any change tctc? 


Tried 3 boxes, 2 out of 3 still showed the issue.

When I turned the tvs on, as soon as I hit rewind the channel kind of blinked, basically re-tuning to the same channel, and then the buffer was gone.

Posted by
Official Employee

Message 2222 of 2,340
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Bummer. Did you restart the boxes after I sent the signal yesterday? That was one of the problems I had on my end which may point to an underlying issue, tctc. 




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Posted by
Regular Contributor

Message 2223 of 2,340
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ComcastKenF wrote:

Bummer. Did you restart the boxes after I sent the signal yesterday? That was one of the problems I had on my end which may point to an underlying issue, tctc. 


yes, re-started all of my boxes after the signal

 

will try to test again tonight

Posted by
Official Employee

Message 2224 of 2,340
907 Views

OK cool, tctc. I'll send a soft hit to the cable boxes just in case. Let me know if you see a change. If not, we may have to get out there to check things out in person. 




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Posted by
Official Employee

Message 2225 of 2,340
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Were you able to test again last night tctc? 




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Posted by
Regular Contributor

Message 2226 of 2,340
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ComcastKenF wrote:

Were you able to test again last night tctc? 


All 3 non-dvr boxes show the same behavior.  When you first turn the tv on, if you try to rewind the channel "re-tunes", so no access to buffer. Access to buffer then begins right after that.

Posted by
Official Employee

Message 2227 of 2,340
870 Views

OK. I want to make sure I'm understanding your issue completely. Are you referring to the cable box being on when the TV is off and then trying to rewind when you turn on the TV? Or is the box off when you turn the TV on and try to rewind? 




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Posted by
Regular Contributor

Message 2228 of 2,340
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ComcastKenF wrote:

OK. I want to make sure I'm understanding your issue completely. Are you referring to the cable box being on when the TV is off and then trying to rewind when you turn on the TV? Or is the box off when you turn the TV on and try to rewind? 


Boxes are always on.  Only TV off. 

Posted by
Official Employee

Message 2229 of 2,340
648 Views

Hmm. OK I've checked the MoCa network connections and everything looks fine. There have been a few box errors over the last few days, though. I'd like to send a tech to your home to check out things in person. When would be a good time, tctc? 

 

 




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Posted by
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Message 2230 of 2,340
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ComcastKenF   This thread has been really interesting but I am confused and need to ask a generic question about turning on the tv and the buffer. I have one DVR/one box and never turn the box off nor use power saver option. I have never experienced a buffer for the channel that is on screen when I first turn on the tv.  Is there supposed to be one?  Thanks

Posted by
Regular Contributor

Message 2231 of 2,340
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ComcastKenF wrote:

Hmm. OK I've checked the MoCa network connections and everything looks fine. There have been a few box errors over the last few days, though. I'd like to send a tech to your home to check out things in person. When would be a good time, tctc? 

 

 


Hi Ken,  Thanks but I was hoping it was some kind of setting or maybe something that you could fix remotely.  If it's somethig that's part of my other ongoing issues I don't want to bother.  I've had maybe 25 techs out over the last 2.5 years trying to fix my intermittent and general slowness issues to no avail.  We've been told there isn't anything else they can do (but revert to the pre-X1 platform), so we're currently just dealing with it.  If someone can come up with a plan of action I would love to have the type of service that many folks on this forum claim to have, but for now I'm just living with the errors and delays.

Posted by
Regular Contributor

Message 2232 of 2,340
550 Views

TerriB wrote:

ComcastKenF   This thread has been really interesting but I am confused and need to ask a generic question about turning on the tv and the buffer. I have one DVR/one box and never turn the box off nor use power saver option. I have never experienced a buffer for the channel that is on screen when I first turn on the tv.  Is there supposed to be one?  Thanks


Do you get buffer with your satellite boxes later after you've changed channels, etc. (just not at TV turn on)?  I do, and I also get it right at turn on, with my main DVR, just not with the satellite boxes.  Even though when you first turn them on you can see the bar going back, as if the buffer is there...

Posted by
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Message 2233 of 2,340
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tctc wrote:

TerriB wrote:

ComcastKenF   This thread has been really interesting but I am confused and need to ask a generic question about turning on the tv and the buffer. I have one DVR/one box and never turn the box off nor use power saver option. I have never experienced a buffer for the channel that is on screen when I first turn on the tv.  Is there supposed to be one?  Thanks


Do you get buffer with your satellite boxes later after you've changed channels, etc. (just not at TV turn on)?  I do, and I also get it right at turn on, with my main DVR, just not with the satellite boxes.  Even though when you first turn them on you can see the bar going back, as if the buffer is there...


tctc, as I stated above I only have one DVR...no satellite boxes.  Yes I have the buffer when I change channels and always have but  never had the buffer when first turning on the tv.

Posted by
Regular Contributor

Message 2234 of 2,340
530 Views

TerriB wrote:

tctc wrote:

TerriB wrote:

ComcastKenF   This thread has been really interesting but I am confused and need to ask a generic question about turning on the tv and the buffer. I have one DVR/one box and never turn the box off nor use power saver option. I have never experienced a buffer for the channel that is on screen when I first turn on the tv.  Is there supposed to be one?  Thanks


Do you get buffer with your satellite boxes later after you've changed channels, etc. (just not at TV turn on)?  I do, and I also get it right at turn on, with my main DVR, just not with the satellite boxes.  Even though when you first turn them on you can see the bar going back, as if the buffer is there...


tctc, as I stated above I only have one DVR...no satellite boxes.  Yes I have the buffer when I change channels and always have but  never had the buffer when first turning on the tv.


Maybe I'm wrong and don't have buffer immediately on my main DVR, I'll check again...

Posted by
Most Valued Poster

Message 2235 of 2,340
502 Views

tctc wrote:

TerriB wrote:

tctc wrote:

TerriB wrote:

ComcastKenF   This thread has been really interesting but I am confused and need to ask a generic question about turning on the tv and the buffer. I have one DVR/one box and never turn the box off nor use power saver option. I have never experienced a buffer for the channel that is on screen when I first turn on the tv.  Is there supposed to be one?  Thanks


Do you get buffer with your satellite boxes later after you've changed channels, etc. (just not at TV turn on)?  I do, and I also get it right at turn on, with my main DVR, just not with the satellite boxes.  Even though when you first turn them on you can see the bar going back, as if the buffer is there...


tctc, as I stated above I only have one DVR...no satellite boxes.  Yes I have the buffer when I change channels and always have but  never had the buffer when first turning on the tv.


Maybe I'm wrong and don't have buffer immediately on my main DVR, I'll check again...


tctc,  I must apologize.  It seems that we do have the buffer on the channel that is on screen when first turning on the tv BUT not always. My hubby said at times he has tried to go back when he turns on the tv first thing and sees something on the news he wants to see but not always. He never told me about it. He doesn't always turn on the tv while getting ready for work though.  Over time I have sometimes tried to reverse  but never thought much about it frankly when it didn't work. After the last several posts on your issue I turned the tv on when I first got up two as I always do and two days in a row there was no buffer. I turned off the tv and turned it back on....still no buffer. However this morning there was a buffer and when I turned tv off and back on....still a buffer. Tis a puzzlement for sure.

Posted by
Regular Contributor

Message 2236 of 2,340
483 Views

TerriB wrote:

tctc wrote:

TerriB wrote:

tctc wrote:

TerriB wrote:

ComcastKenF   This thread has been really interesting but I am confused and need to ask a generic question about turning on the tv and the buffer. I have one DVR/one box and never turn the box off nor use power saver option. I have never experienced a buffer for the channel that is on screen when I first turn on the tv.  Is there supposed to be one?  Thanks


Do you get buffer with your satellite boxes later after you've changed channels, etc. (just not at TV turn on)?  I do, and I also get it right at turn on, with my main DVR, just not with the satellite boxes.  Even though when you first turn them on you can see the bar going back, as if the buffer is there...


tctc, as I stated above I only have one DVR...no satellite boxes.  Yes I have the buffer when I change channels and always have but  never had the buffer when first turning on the tv.


Maybe I'm wrong and don't have buffer immediately on my main DVR, I'll check again...


tctc,  I must apologize.  It seems that we do have the buffer on the channel that is on screen when first turning on the tv BUT not always. My hubby said at times he has tried to go back when he turns on the tv first thing and sees something on the news he wants to see but not always. He never told me about it. He doesn't always turn on the tv while getting ready for work though.  Over time I have sometimes tried to reverse  but never thought much about it frankly when it didn't work. After the last several posts on your issue I turned the tv on when I first got up two as I always do and two days in a row there was no buffer. I turned off the tv and turned it back on....still no buffer. However this morning there was a buffer and when I turned tv off and back on....still a buffer. Tis a puzzlement for sure.


Have you noticed a similar behavior - what I see is, there seems to be a buffer (if you just hit info/ok button), but as soon as I press rewind, it appears to "re-tune" to the same channel, and then the buffer is gone...

Posted by
Most Valued Poster

Message 2237 of 2,340
483 Views

tctc wrote:

TerriB wrote:

tctc wrote:

TerriB wrote:

tctc wrote:

TerriB wrote:

ComcastKenF   This thread has been really interesting but I am confused and need to ask a generic question about turning on the tv and the buffer. I have one DVR/one box and never turn the box off nor use power saver option. I have never experienced a buffer for the channel that is on screen when I first turn on the tv.  Is there supposed to be one?  Thanks


Do you get buffer with your satellite boxes later after you've changed channels, etc. (just not at TV turn on)?  I do, and I also get it right at turn on, with my main DVR, just not with the satellite boxes.  Even though when you first turn them on you can see the bar going back, as if the buffer is there...


tctc, as I stated above I only have one DVR...no satellite boxes.  Yes I have the buffer when I change channels and always have but  never had the buffer when first turning on the tv.


Maybe I'm wrong and don't have buffer immediately on my main DVR, I'll check again...


tctc,  I must apologize.  It seems that we do have the buffer on the channel that is on screen when first turning on the tv BUT not always. My hubby said at times he has tried to go back when he turns on the tv first thing and sees something on the news he wants to see but not always. He never told me about it. He doesn't always turn on the tv while getting ready for work though.  Over time I have sometimes tried to reverse  but never thought much about it frankly when it didn't work. After the last several posts on your issue I turned the tv on when I first got up two as I always do and two days in a row there was no buffer. I turned off the tv and turned it back on....still no buffer. However this morning there was a buffer and when I turned tv off and back on....still a buffer. Tis a puzzlement for sure.


Have you noticed a similar behavior - what I see is, there seems to be a buffer (if you just hit info/ok button), but as soon as I press rewind, it appears to "re-tune" to the same channel, and then the buffer is gone...


I don't understand...what happens when you hit info/ok? I am not clear as to how that would show the buffer in action?

Posted by
Regular Contributor

Message 2238 of 2,340
480 Views

TerriB wrote:

tctc wrote:

TerriB wrote:

tctc wrote:

TerriB wrote:

tctc wrote:

TerriB wrote:

ComcastKenF   This thread has been really interesting but I am confused and need to ask a generic question about turning on the tv and the buffer. I have one DVR/one box and never turn the box off nor use power saver option. I have never experienced a buffer for the channel that is on screen when I first turn on the tv.  Is there supposed to be one?  Thanks


Do you get buffer with your satellite boxes later after you've changed channels, etc. (just not at TV turn on)?  I do, and I also get it right at turn on, with my main DVR, just not with the satellite boxes.  Even though when you first turn them on you can see the bar going back, as if the buffer is there...


tctc, as I stated above I only have one DVR...no satellite boxes.  Yes I have the buffer when I change channels and always have but  never had the buffer when first turning on the tv.


Maybe I'm wrong and don't have buffer immediately on my main DVR, I'll check again...


tctc,  I must apologize.  It seems that we do have the buffer on the channel that is on screen when first turning on the tv BUT not always. My hubby said at times he has tried to go back when he turns on the tv first thing and sees something on the news he wants to see but not always. He never told me about it. He doesn't always turn on the tv while getting ready for work though.  Over time I have sometimes tried to reverse  but never thought much about it frankly when it didn't work. After the last several posts on your issue I turned the tv on when I first got up two as I always do and two days in a row there was no buffer. I turned off the tv and turned it back on....still no buffer. However this morning there was a buffer and when I turned tv off and back on....still a buffer. Tis a puzzlement for sure.


Have you noticed a similar behavior - what I see is, there seems to be a buffer (if you just hit info/ok button), but as soon as I press rewind, it appears to "re-tune" to the same channel, and then the buffer is gone...


I don't understand...what happens when you hit info/ok? I am not clear as to how that would show the buffer in action?


Not at home now so I could be wrong, but I'm pretty sure there's a button you can press that doesn't erase the buffer, but brings up the progress bar.  And you can see that the progress bar goes back somewhat, like it normally would later on after the TV has been on for a while.  But as soon as you attempt to rewind it "re-tunes" and goes away...

Posted by
Most Valued Poster

Message 2239 of 2,340
478 Views

tctc wrote:

TerriB wrote:

tctc wrote:

TerriB wrote:

tctc wrote:

TerriB wrote:

tctc wrote:

TerriB wrote:

ComcastKenF   This thread has been really interesting but I am confused and need to ask a generic question about turning on the tv and the buffer. I have one DVR/one box and never turn the box off nor use power saver option. I have never experienced a buffer for the channel that is on screen when I first turn on the tv.  Is there supposed to be one?  Thanks


Do you get buffer with your satellite boxes later after you've changed channels, etc. (just not at TV turn on)?  I do, and I also get it right at turn on, with my main DVR, just not with the satellite boxes.  Even though when you first turn them on you can see the bar going back, as if the buffer is there...


tctc, as I stated above I only have one DVR...no satellite boxes.  Yes I have the buffer when I change channels and always have but  never had the buffer when first turning on the tv.


Maybe I'm wrong and don't have buffer immediately on my main DVR, I'll check again...


tctc,  I must apologize.  It seems that we do have the buffer on the channel that is on screen when first turning on the tv BUT not always. My hubby said at times he has tried to go back when he turns on the tv first thing and sees something on the news he wants to see but not always. He never told me about it. He doesn't always turn on the tv while getting ready for work though.  Over time I have sometimes tried to reverse  but never thought much about it frankly when it didn't work. After the last several posts on your issue I turned the tv on when I first got up two as I always do and two days in a row there was no buffer. I turned off the tv and turned it back on....still no buffer. However this morning there was a buffer and when I turned tv off and back on....still a buffer. Tis a puzzlement for sure.


Have you noticed a similar behavior - what I see is, there seems to be a buffer (if you just hit info/ok button), but as soon as I press rewind, it appears to "re-tune" to the same channel, and then the buffer is gone...


I don't understand...what happens when you hit info/ok? I am not clear as to how that would show the buffer in action?


Not at home now so I could be wrong, but I'm pretty sure there's a button you can press that doesn't erase the buffer, but brings up the progress bar.  And you can see that the progress bar goes back somewhat, like it normally would later on after the TV has been on for a while.  But as soon as you attempt to rewind it "re-tunes" and goes away...

 

 

The info button does not trigger the progress bar.  From what I can tell only exit,  FF/Pause/RW triggers it to show up.

 


 

Posted by
Regular Contributor

Message 2240 of 2,340
475 Views

TerriB wrote:

tctc wrote:

TerriB wrote:

tctc wrote:

TerriB wrote:

tctc wrote:

TerriB wrote:

tctc wrote:

TerriB wrote:

ComcastKenF   This thread has been really interesting but I am confused and need to ask a generic question about turning on the tv and the buffer. I have one DVR/one box and never turn the box off nor use power saver option. I have never experienced a buffer for the channel that is on screen when I first turn on the tv.  Is there supposed to be one?  Thanks


Do you get buffer with your satellite boxes later after you've changed channels, etc. (just not at TV turn on)?  I do, and I also get it right at turn on, with my main DVR, just not with the satellite boxes.  Even though when you first turn them on you can see the bar going back, as if the buffer is there...


tctc, as I stated above I only have one DVR...no satellite boxes.  Yes I have the buffer when I change channels and always have but  never had the buffer when first turning on the tv.


Maybe I'm wrong and don't have buffer immediately on my main DVR, I'll check again...


tctc,  I must apologize.  It seems that we do have the buffer on the channel that is on screen when first turning on the tv BUT not always. My hubby said at times he has tried to go back when he turns on the tv first thing and sees something on the news he wants to see but not always. He never told me about it. He doesn't always turn on the tv while getting ready for work though.  Over time I have sometimes tried to reverse  but never thought much about it frankly when it didn't work. After the last several posts on your issue I turned the tv on when I first got up two as I always do and two days in a row there was no buffer. I turned off the tv and turned it back on....still no buffer. However this morning there was a buffer and when I turned tv off and back on....still a buffer. Tis a puzzlement for sure.


Have you noticed a similar behavior - what I see is, there seems to be a buffer (if you just hit info/ok button), but as soon as I press rewind, it appears to "re-tune" to the same channel, and then the buffer is gone...


I don't understand...what happens when you hit info/ok? I am not clear as to how that would show the buffer in action?


Not at home now so I could be wrong, but I'm pretty sure there's a button you can press that doesn't erase the buffer, but brings up the progress bar.  And you can see that the progress bar goes back somewhat, like it normally would later on after the TV has been on for a while.  But as soon as you attempt to rewind it "re-tunes" and goes away...

 

 

The info button does not trigger the progress bar.  From what I can tell only exit,  FF/Pause/RW triggers it to show up.

 


 


what about the     OK or up

Posted by
Most Valued Poster

Message 2241 of 2,340
464 Views

tctc wrote:

TerriB wrote:

tctc wrote:

TerriB wrote:

tctc wrote:

TerriB wrote:

tctc wrote:

TerriB wrote:

tctc wrote:

TerriB wrote:

ComcastKenF   This thread has been really interesting but I am confused and need to ask a generic question about turning on the tv and the buffer. I have one DVR/one box and never turn the box off nor use power saver option. I have never experienced a buffer for the channel that is on screen when I first turn on the tv.  Is there supposed to be one?  Thanks


Do you get buffer with your satellite boxes later after you've changed channels, etc. (just not at TV turn on)?  I do, and I also get it right at turn on, with my main DVR, just not with the satellite boxes.  Even though when you first turn them on you can see the bar going back, as if the buffer is there...


tctc, as I stated above I only have one DVR...no satellite boxes.  Yes I have the buffer when I change channels and always have but  never had the buffer when first turning on the tv.


Maybe I'm wrong and don't have buffer immediately on my main DVR, I'll check again...


tctc,  I must apologize.  It seems that we do have the buffer on the channel that is on screen when first turning on the tv BUT not always. My hubby said at times he has tried to go back when he turns on the tv first thing and sees something on the news he wants to see but not always. He never told me about it. He doesn't always turn on the tv while getting ready for work though.  Over time I have sometimes tried to reverse  but never thought much about it frankly when it didn't work. After the last several posts on your issue I turned the tv on when I first got up two as I always do and two days in a row there was no buffer. I turned off the tv and turned it back on....still no buffer. However this morning there was a buffer and when I turned tv off and back on....still a buffer. Tis a puzzlement for sure.


Have you noticed a similar behavior - what I see is, there seems to be a buffer (if you just hit info/ok button), but as soon as I press rewind, it appears to "re-tune" to the same channel, and then the buffer is gone...


I don't understand...what happens when you hit info/ok? I am not clear as to how that would show the buffer in action?


Not at home now so I could be wrong, but I'm pretty sure there's a button you can press that doesn't erase the buffer, but brings up the progress bar.  And you can see that the progress bar goes back somewhat, like it normally would later on after the TV has been on for a while.  But as soon as you attempt to rewind it "re-tunes" and goes away...

 

 

The info button does not trigger the progress bar.  From what I can tell only exit,  FF/Pause/RW triggers it to show up.

 


 


what about the     OK or up


Ok does it and down does it but not up. Still not sure about the progress bar/buffer correlation.

Posted by
Regular Contributor

Message 2242 of 2,340
454 Views

TerriB wrote:

tctc wrote:

TerriB wrote:

tctc wrote:

TerriB wrote:

tctc wrote:

TerriB wrote:

tctc wrote:

TerriB wrote:

tctc wrote:

TerriB wrote:

ComcastKenF   This thread has been really interesting but I am confused and need to ask a generic question about turning on the tv and the buffer. I have one DVR/one box and never turn the box off nor use power saver option. I have never experienced a buffer for the channel that is on screen when I first turn on the tv.  Is there supposed to be one?  Thanks


Do you get buffer with your satellite boxes later after you've changed channels, etc. (just not at TV turn on)?  I do, and I also get it right at turn on, with my main DVR, just not with the satellite boxes.  Even though when you first turn them on you can see the bar going back, as if the buffer is there...


tctc, as I stated above I only have one DVR...no satellite boxes.  Yes I have the buffer when I change channels and always have but  never had the buffer when first turning on the tv.


Maybe I'm wrong and don't have buffer immediately on my main DVR, I'll check again...


tctc,  I must apologize.  It seems that we do have the buffer on the channel that is on screen when first turning on the tv BUT not always. My hubby said at times he has tried to go back when he turns on the tv first thing and sees something on the news he wants to see but not always. He never told me about it. He doesn't always turn on the tv while getting ready for work though.  Over time I have sometimes tried to reverse  but never thought much about it frankly when it didn't work. After the last several posts on your issue I turned the tv on when I first got up two as I always do and two days in a row there was no buffer. I turned off the tv and turned it back on....still no buffer. However this morning there was a buffer and when I turned tv off and back on....still a buffer. Tis a puzzlement for sure.


Have you noticed a similar behavior - what I see is, there seems to be a buffer (if you just hit info/ok button), but as soon as I press rewind, it appears to "re-tune" to the same channel, and then the buffer is gone...


I don't understand...what happens when you hit info/ok? I am not clear as to how that would show the buffer in action?


Not at home now so I could be wrong, but I'm pretty sure there's a button you can press that doesn't erase the buffer, but brings up the progress bar.  And you can see that the progress bar goes back somewhat, like it normally would later on after the TV has been on for a while.  But as soon as you attempt to rewind it "re-tunes" and goes away...

 

 

The info button does not trigger the progress bar.  From what I can tell only exit,  FF/Pause/RW triggers it to show up.

 


 


what about the     OK or up


Ok does it and down does it but not up. Still not sure about the progress bar/buffer correlation.


Was just explaining the behavior that I see.

when i press OK there is some red line to the left showing that there should be some buffer.  but then when i try to rewind, it doesn't let me access the buffer

Posted by
Most Valued Poster

Message 2243 of 2,340
430 Views

tctc wrote:

TerriB wrote:

tctc wrote:

TerriB wrote:

tctc wrote:

TerriB wrote:

tctc wrote:

TerriB wrote:

tctc wrote:

TerriB wrote:

tctc wrote:

TerriB wrote:

ComcastKenF   This thread has been really interesting but I am confused and need to ask a generic question about turning on the tv and the buffer. I have one DVR/one box and never turn the box off nor use power saver option. I have never experienced a buffer for the channel that is on screen when I first turn on the tv.  Is there supposed to be one?  Thanks


Do you get buffer with your satellite boxes later after you've changed channels, etc. (just not at TV turn on)?  I do, and I also get it right at turn on, with my main DVR, just not with the satellite boxes.  Even though when you first turn them on you can see the bar going back, as if the buffer is there...


tctc, as I stated above I only have one DVR...no satellite boxes.  Yes I have the buffer when I change channels and always have but  never had the buffer when first turning on the tv.


Maybe I'm wrong and don't have buffer immediately on my main DVR, I'll check again...


tctc,  I must apologize.  It seems that we do have the buffer on the channel that is on screen when first turning on the tv BUT not always. My hubby said at times he has tried to go back when he turns on the tv first thing and sees something on the news he wants to see but not always. He never told me about it. He doesn't always turn on the tv while getting ready for work though.  Over time I have sometimes tried to reverse  but never thought much about it frankly when it didn't work. After the last several posts on your issue I turned the tv on when I first got up two as I always do and two days in a row there was no buffer. I turned off the tv and turned it back on....still no buffer. However this morning there was a buffer and when I turned tv off and back on....still a buffer. Tis a puzzlement for sure.


Have you noticed a similar behavior - what I see is, there seems to be a buffer (if you just hit info/ok button), but as soon as I press rewind, it appears to "re-tune" to the same channel, and then the buffer is gone...


I don't understand...what happens when you hit info/ok? I am not clear as to how that would show the buffer in action?


Not at home now so I could be wrong, but I'm pretty sure there's a button you can press that doesn't erase the buffer, but brings up the progress bar.  And you can see that the progress bar goes back somewhat, like it normally would later on after the TV has been on for a while.  But as soon as you attempt to rewind it "re-tunes" and goes away...

 

 

The info button does not trigger the progress bar.  From what I can tell only exit,  FF/Pause/RW triggers it to show up.

 


 


what about the     OK or up


Ok does it and down does it but not up. Still not sure about the progress bar/buffer correlation.


Was just explaining the behavior that I see.

when i press OK there is some red line to the left showing that there should be some buffer.  but then when i try to rewind, it doesn't let me access the buffer


I believe you!!! I sure hope they can figure it out for you.

Posted by
Regular Contributor

Message 2244 of 2,340
408 Views

TerriB wrote:

tctc wrote:

TerriB wrote:

tctc wrote:

TerriB wrote:

tctc wrote:

TerriB wrote:

tctc wrote:

TerriB wrote:

tctc wrote:

TerriB wrote:

tctc wrote:

TerriB wrote:

ComcastKenF   This thread has been really interesting but I am confused and need to ask a generic question about turning on the tv and the buffer. I have one DVR/one box and never turn the box off nor use power saver option. I have never experienced a buffer for the channel that is on screen when I first turn on the tv.  Is there supposed to be one?  Thanks


Do you get buffer with your satellite boxes later after you've changed channels, etc. (just not at TV turn on)?  I do, and I also get it right at turn on, with my main DVR, just not with the satellite boxes.  Even though when you first turn them on you can see the bar going back, as if the buffer is there...


tctc, as I stated above I only have one DVR...no satellite boxes.  Yes I have the buffer when I change channels and always have but  never had the buffer when first turning on the tv.


Maybe I'm wrong and don't have buffer immediately on my main DVR, I'll check again...


tctc,  I must apologize.  It seems that we do have the buffer on the channel that is on screen when first turning on the tv BUT not always. My hubby said at times he has tried to go back when he turns on the tv first thing and sees something on the news he wants to see but not always. He never told me about it. He doesn't always turn on the tv while getting ready for work though.  Over time I have sometimes tried to reverse  but never thought much about it frankly when it didn't work. After the last several posts on your issue I turned the tv on when I first got up two as I always do and two days in a row there was no buffer. I turned off the tv and turned it back on....still no buffer. However this morning there was a buffer and when I turned tv off and back on....still a buffer. Tis a puzzlement for sure.


Have you noticed a similar behavior - what I see is, there seems to be a buffer (if you just hit info/ok button), but as soon as I press rewind, it appears to "re-tune" to the same channel, and then the buffer is gone...


I don't understand...what happens when you hit info/ok? I am not clear as to how that would show the buffer in action?


Not at home now so I could be wrong, but I'm pretty sure there's a button you can press that doesn't erase the buffer, but brings up the progress bar.  And you can see that the progress bar goes back somewhat, like it normally would later on after the TV has been on for a while.  But as soon as you attempt to rewind it "re-tunes" and goes away...

 

 

The info button does not trigger the progress bar.  From what I can tell only exit,  FF/Pause/RW triggers it to show up.

 


 


what about the     OK or up


Ok does it and down does it but not up. Still not sure about the progress bar/buffer correlation.


Was just explaining the behavior that I see.

when i press OK there is some red line to the left showing that there should be some buffer.  but then when i try to rewind, it doesn't let me access the buffer


I believe you!!! I sure hope they can figure it out for you.


Actually I may have been wrong, last night when I pressed the OK button it retuned right away before I could see the buffer.  Either way, no buffer on turn on for boxes that I'm pretty sure are supposed to have buffer...

Posted by
Official Employee

Message 2245 of 2,340
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Hey tctc and TerriB, I tried this on my cable box in the office and I have buffer when I turn on the tv. I can rewind successfully the previous couple hours (?) of content when the TV was off. One thing we haven't tried is comparing system settings just to make sure we have similar activated options. 

 

Tctc, the firmware on your DVR boxes look good and are up to date. I did run a health check on one of your DVR boxes and there was slow packet traffic on some tunnels. Additionally, there are a few T3 timeouts on both boxes (and your modem for that matter) which are a little concerning. Often time, this timeouts represent connectivity issues from the network which might be an indicator of why you aren't seeing the buffer. 




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Posted by
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Message 2246 of 2,340
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Posted by
Regular Contributor

Message 2247 of 2,340
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ComcastKenF wrote:

Hey tctc and TerriB, I tried this on my cable box in the office and I have buffer when I turn on the tv. I can rewind successfully the previous couple hours (?) of content when the TV was off. One thing we haven't tried is comparing system settings just to make sure we have similar activated options. 

 

Tctc, the firmware on your DVR boxes look good and are up to date. I did run a health check on one of your DVR boxes and there was slow packet traffic on some tunnels. Additionally, there are a few T3 timeouts on both boxes (and your modem for that matter) which are a little concerning. Often time, this timeouts represent connectivity issues from the network which might be an indicator of why you aren't seeing the buffer. 


Hi Ken, thanks for looking into it and trying to help.

Yes, I have had connectivity issues since I got X1 in October of 2014.  Slower server response than what others describe almost all of the time, intermittent error messages, and internet drops on a regular basis.  Have had all my equipment replaced at least once, cables re-run, and work done on the drop.  No one has been able to figure out the issue, or combination required to get it going well.  Almost all reps and techs have been super nice, and very confident they could help, but alas no luck so far.  I keep hoping one day maybe something in my local area will change, or a new upgrade will come out and I'll get a better experience.

 

Last night there wasn't a buffer after exiting a show on the DVR.  That seems to be normal behavior after exiting On Demand (why I don't know), but usually have buffer after exiting a recording.

 

2 nights ago I had a bunch of old recordings show up in my listings.  Tried playing them and got an XRE-06026 error message.  Pretty annoying when you have several episodes of something like the Tonight Show recorded and you don't know which episode you left off on and have to try to play an episode, then get the error, and that kicks you out of recordings, then you have navigate back in, remember which episode that was, delete the episode, and repeat, until you find a real episode that's actually watchable and on the DVR...

 

Also, stunningly the delete error is still alive and well.  Looking forward to seeing what useless new updates are rolled out this month instead of fixing the current issues.

Posted by
Official Employee

Message 2248 of 2,340
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Tctc, those old recordings just randomly showed up? Were they on the cloud before? That error code came up for the Tonight Show correct? 

 

I think this is the first time I've heard about your issues with deleting. Are you able to delete some recordings but not others? Apologies if this is something I overlooked. 




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Posted by
Regular Contributor

Message 2249 of 2,340
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ComcastKenF wrote:

Tctc, those old recordings just randomly showed up? Were they on the cloud before? That error code came up for the Tonight Show correct? 

 

I think this is the first time I've heard about your issues with deleting. Are you able to delete some recordings but not others? Apologies if this is something I overlooked. 


Hi Ken,  Yes, maybe a dozen recordings just randomly showed up.  I rarely look at the cloud, so don't know, it's possible, as when I have checked the cloud in the past it rarely matches my DVR.  They're gone now.  I deleted a few of them that night, and then in the next day or so they were all gone again.

 

The delete issue is an ongoing issue that's widely discussed in the forums and as far as I can tell has affected almost everyone.  Certain recordings just don't delete, then generally, but not always, go away after a reboot.  Also sometimes it will show you have a number of episodes that is greater than the number that actually exist.

 

I'll try to attach a photo of the error message I received when I tried to watch the magically reappearing recordings, and one of it showing 6 episodes when there are clearly only 3.

 

 

 

IMG_8252.jpg
IMG_8251.jpg
Posted by
Official Employee

Message 2250 of 2,340
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Tctc,

That's pretty weird. Do you remember the other shows? I'd like to check if they're still on the cloud (if they ever were). 

 

Gotcha, thanks for catching me up on the deletion issue. Is this something that persists even after a cable box exchange?

 

I just sent a signal to address the XRE-06026 code. The Today Show wasn't listed so I couldn't push it to that exact program so I sent it to all programs instead. 




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