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X1 Technical Issues

Posted by
Regular Contributor

Member Since: ‎10-12-2009
Posts: 432
Message 2151 of 2,168 (802 Views)

Re: X1 Technical Issues

The series recording problem of skipping episodes continues to be an issue with me. This week I had to manually set 12 recordings for "Murder She wrote" and "Matlock". I thought that it was because they were marked  with the blue "Watched" bar but other shows that were  marked "Watched" recorded as a series recording so that is not the issue. Something on the back end is causing this and it is a definite glitch. This has just happened with the latest release but it may be back end server software related to the cloud that is the culprit.

 

It is time for a addition to the recording settings that says "all shows" since "New and repeat episodes" doesn't seem to work properly any more.

 

No news from Comcast to our repeated inquiries about "BufferGate". Maybe we could sic Dustin Hoffman and Robert Redford on them. The Ghost of Richard Nixon is laughing.

 

 

.

Posted by
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Member Since: ‎12-04-2003
Posts: 1,906
Message 2152 of 2,168 (791 Views)

Re: X1 Technical Issues


BeowolfJones wrote:

The series recording problem of skipping episodes continues to be an issue with me. This week I had to manually set 12 recordings for "Murder She wrote" and "Matlock". I thought that it was because they were marked  with the blue "Watched" bar but other shows that were  marked "Watched" recorded as a series recording so that is not the issue. Something on the back end is causing this and it is a definite glitch. This has just happened with the latest release but it may be back end server software related to the cloud that is the culprit.

 

It is time for a addition to the recording settings that says "all shows" since "New and repeat episodes" doesn't seem to work properly any more.

 

No news from Comcast to our repeated inquiries about "BufferGate". Maybe we could sic Dustin Hoffman and Robert Redford on them. The Ghost of Richard Nixon is laughing.

 

 ==

I am sorry to hear that the series recording issue has escalated. I have been lucky lately I guess..
Having said that the 'ghost delete' issue is getting worse and worse.  Tired of syncing DVR over and over.

 

Come on Comcast....discuss BufferGate with us. Silence is NOT golden.

.


 

Posted by
Contributor

Member Since: ‎10-29-2013
Posts: 20
Message 2153 of 2,168 (587 Views)

Re: X1 Technical Issues

I have to constantly unplug my main X1 DVR because when I turn on my TV, the image will be frozen on a channel and no matter what I try to do (change channels, access On Demand, etc.) the same image is frozen on screen but the audio does change channels. No other way fixes the issue other than completely unplugging the device and plugging back in. 

Posted by
Regular Contributor

Member Since: ‎07-08-2013
Posts: 106
Message 2154 of 2,168 (444 Views)

Re: X1 Technical Issues

For the record - the Picture FREEZING issue that we had been having since early Dec 2017 has vanished with this latest update ...  Knock on wood, but haven't experienced the issue for a couple of weeks --  usually had it happen 3-4 times a week before then. Nothing else has changed in our hardware.  Thank you COMCAST !!!!

Posted by
Regular Contributor

Member Since: ‎08-15-2009
Posts: 390
Message 2155 of 2,168 (429 Views)

Re: X1 Technical Issues

What is the current firmware/software version for X1 Arris DVR? because I'm still experiencing "Frozen Picture/Screen"

Posted by
Service Expert

Member Since: ‎10-22-2012
Posts: 7,017
Message 2156 of 2,168 (404 Views)

Re: X1 Technical Issues


tstack wrote:

What is the current firmware/software version for X1 Arris DVR? because I'm still experiencing "Frozen Picture/Screen"


mine is 2.8p1s1 02/08 / 1.72.07 03/02/2017 found 3/5 

 

my xg2 has 2.8p1s2 

 




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Posted by
Regular Contributor

Member Since: ‎10-12-2009
Posts: 432
Message 2157 of 2,168 (353 Views)

Re: X1 Technical Issues - Series Recording problem a possible culprit.

This last weekend the Hallmark channel started offering a new Mystery series "Monk" . As the channel usually does with a new offering they had a Saturday all day "Monkathon" of episodes. I noticed that they were starting the new week with the same shows working their way through the episodes shown on Saturday. So I decided to test my theory by setting up a series recording for "Monk". I set the recording switch to "All episodes - New and repeat". The DVR proceeded to record every episode all day Saturday.

 

Now my theory is that the series recording setting skipping episodes is linked to the amount of time since a episode has been recorded once, and then is aired again and should be recorded again even if it has been permanently deleted. So, I deleted all the Saturday recordings and checked My scheduled recordings to see if the "Monk" episodes that should record the next week were indeed scheduled to record. Sure enough they were NOT SCHEDULED.

 

This is a definite BUG. There is no setting on series recording to correct this BUG. When I set a series recording to record "All  Episodes", that is exactly what I want it to do period. I don't care if I recorded it yesterday and then deleted it. It should record at any time it airs until I set the DVR to do otherwise. Unfortunately, there is no easy way to determine  the cut off date between recording that have repeated recently.  Hopefully, this will get passed on to the Comcast Engineers for correction.

 

 

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Member Since: ‎10-11-2016
Posts: 7
Message 2158 of 2,168 (213 Views)

Re: X1 Technical Issues - No Longer Receiving Prompt to Delete Show after Watching

This has been going on for the last week ever since I received the latest upgrade, 1.73.02 03/15/2017 13:11.

 

it is very annoying not to have the prompt to delete the show, or not, after watching as well as no longer offering to show the next in series. Is there any time scheduled for a fix for this or is this now going to be a permanent non-feature?

Posted by
Regular Contributor

Member Since: ‎10-08-2014
Posts: 283
Message 2159 of 2,168 (209 Views)

Re: X1 Technical Issues - No Longer Receiving Prompt to Delete Show after Watching


MikiSunshine wrote:

This has been going on for the last week ever since I received the latest upgrade, 1.73.02 03/15/2017 13:11.

 

it is very annoying not to have the prompt to delete the show, or not, after watching as well as no longer offering to show the next in series. Is there any time scheduled for a fix for this or is this now going to be a permanent non-feature?


Maybe TiVo has a patent on this process so Comcast can't offer it any more?

Posted by
Edited on
‎03-20-2017 05:56 PM

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Member Since: ‎10-11-2016
Posts: 7
Message 2160 of 2,168 (198 Views)

Re: X1 Technical Issues - No Longer Receiving Prompt to Delete Show after Watching

[ Edited ]

tctc wrote:

MikiSunshine wrote:

This has been going on for the last week ever since I received the latest upgrade, 1.73.02 03/15/2017 13:11.

 

it is very annoying not to have the prompt to delete the show, or not, after watching as well as no longer offering to show the next in series. Is there any time scheduled for a fix for this or is this now going to be a permanent non-feature?


Maybe TiVo has a patent on this process so Comcast can't offer it any more?


Doesn't seem logical to me. This has been a feature of XFINITY for the last few years, at least. And you can't patent a feature, only how that feature is implemented. 

Posted by
Regular Contributor

Member Since: ‎10-08-2014
Posts: 283
Message 2161 of 2,168 (194 Views)

Re: X1 Technical Issues - No Longer Receiving Prompt to Delete Show after Watching


MikiSunshine wrote:

tctc wrote:

MikiSunshine wrote:

This has been going on for the last week ever since I received the latest upgrade, 1.73.02 03/15/2017 13:11.

 

it is very annoying not to have the prompt to delete the show, or not, after watching as well as no longer offering to show the next in series. Is there any time scheduled for a fix for this or is this now going to be a permanent non-feature?


Maybe TiVo has a patent on this process so Comcast can't offer it any more?


Doesn't seem logical to me. This has been a feature of XFINITY for the last few years, at least. And you can't patent a feature, only how that feature is implemented. 


Sorry MisiSunshine, that was toungue-in-cheek, based on some other X1 capabilities that existed then sudden disappearance was attributed to patents...

Posted by
Service Expert

Member Since: ‎10-22-2012
Posts: 7,017
Message 2162 of 2,168 (188 Views)

Re: X1 Technical Issues - No Longer Receiving Prompt to Delete Show after Watching


tctc wrote:

MikiSunshine wrote:

tctc wrote:

MikiSunshine wrote:

This has been going on for the last week ever since I received the latest upgrade, 1.73.02 03/15/2017 13:11.

 

it is very annoying not to have the prompt to delete the show, or not, after watching as well as no longer offering to show the next in series. Is there any time scheduled for a fix for this or is this now going to be a permanent non-feature?


Maybe TiVo has a patent on this process so Comcast can't offer it any more?


Doesn't seem logical to me. This has been a feature of XFINITY for the last few years, at least. And you can't patent a feature, only how that feature is implemented. 


Sorry MisiSunshine, that was toungue-in-cheek, based on some other X1 capabilities that existed then sudden disappearance was attributed to patents...


I'm sure a Comcast person has seen the last few posts and has notified the engineers so they can fix it in the next update or two.




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Posted by
Regular Contributor

Member Since: ‎11-29-2012
Posts: 131
Message 2163 of 2,168 (168 Views)

Re: X1 Technical Issues - No Longer Receiving Prompt to Delete Show after Watching

Anyone use the TV Remote app? Based on recent reviews on the Google Play store, I'm not the only one who is seeing it lock up when you scroll through listings. This just started recently and someone I know with Cox Contour service, which is essentially the same app via X1, is having the same issue.

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Member Since: ‎06-25-2015
Posts: 4
Message 2164 of 2,168 (148 Views)

Re: X1 Technical Issues - No Longer Receiving Prompt to Delete Show after Watching

I use the X1 TV remote to change channels and see what's on. Much better than the 3 line guide  X1 gives. Now It doesn't show 70% of the shows and my favorites disappeared. I saw mention in the iTunes ratings for the app a lot of upset people. They said it has something to do with an update. Also the streaming app will ask me if I want to delete a show on the DVR after watching it in the app and I chose yes but when I check the DVR it is still there.  

Posted by
Regular Contributor

Member Since: ‎07-16-2013
Posts: 135
Message 2165 of 2,168 (112 Views)

Re: X1 Technical Issues - No Longer Receiving Prompt to Delete Show after Watching

I press D at the end of a show when the credits start and I am still getting the delete dialog box. 

 

However after deleting the show and returning to Recordings, I am getting the three dots that blink forever, and the list of recordings doesn't display.  To get the list back, I have to press another key on the remote and go back to Recordings to see the list.

 

I agree with the others who have commented that the programming and testing on X1 is very amateurish.

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Member Since: ‎03-21-2017
Posts: 1
Message 2166 of 2,168 (86 Views)

Re: Unable to watch HD channels in my subscription & Cinemax added without request or permission


Our channels keep going back and forth... need to add... we do nothing ....try again channel comes right up.... this is crazy!!!!! Spoke with 2 different agents....NO HELP!!!!!!!!! Have to wait until "someone higher up calls me back"

Posted by
Service Expert

Member Since: ‎10-22-2012
Posts: 7,017
Message 2167 of 2,168 (59 Views)

Re: Unable to watch HD channels in my subscription & Cinemax added without request or permission

until it is fixed, if you have the 3 alternating dots just hit the Xfinity button and saved menu again (works for me).




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Posted by
Official Employee

Member Since: ‎10-04-2008
Posts: 10,154
Message 2168 of 2,168 (44 Views)