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X1 Technical Issues

Posted by
Frequent Visitor

Member Since: ‎12-16-2006
Posts: 17
Message 451 of 2,168 (5,463 Views)

Pace ABL v1.17

Solved once in this thread:  http://forums.comcast.com/t5/X1/Pace-ABL-v1-17/m-p/2415223#M47763

 

I have this problem again just a week later....

Posted by
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Member Since: ‎11-01-2014
Posts: 389
Message 452 of 2,168 (5,416 Views)

Re: Pace ABL v1.17


cstreit wrote:

Solved once in this thread:  http://forums.comcast.com/t5/X1/Pace-ABL-v1-17/m-p/2415223#M47763

 

I have this problem again just a week later....


We are looking into your ABL issue for you right now.




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Posted by
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Message 453 of 2,168 (5,403 Views)

Re: Pace ABL v1.17

THank you Neal,

 

My case # is CR416140244

Posted by
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Message 454 of 2,168 (5,388 Views)

Re: Pace ABL v1.17

The box is continually restarting now....

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Member Since: ‎12-04-2014
Posts: 1
Message 455 of 2,168 (5,466 Views)

Re: X1 Technical Issues

Every channel I go to a box pops up that says "there was a problem tuning to this channel. Please tune to another channel and then back to this one" so I do that and it still says the same thing. That box pops up for every channel I click on. I've tried restarting my system, unplugging it and plugging back in. Nothing is working!
Posted by
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Member Since: ‎10-22-2012
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Message 456 of 2,168 (5,458 Views)

Re: X1 Technical Issues


jel1219 wrote:
Every channel I go to a box pops up that says "there was a problem tuning to this channel. Please tune to another channel and then back to this one" so I do that and it still says the same thing. That box pops up for every channel I click on. I've tried restarting my system, unplugging it and plugging back in. Nothing is working!

If you have a smartphone, try changing the channel with the xfinity X1 remote app. Call the dedicatged support number at 877-896-8678.




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Posted by
Edited on
‎12-04-2014 12:48 PM

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Message 457 of 2,168 (5,373 Views)

Re: Pace ABL v1.17

[ Edited ]
What is the status of this box now?  Did you actually see the ABL Mode screen yesterday?  We are having an issue connecting to the box right now.
cstreit wrote:

The box is continually restarting now...





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Posted by
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Member Since: ‎12-16-2006
Posts: 17
Message 458 of 2,168 (5,368 Views)

Re: Pace ABL v1.17

It was displayed all day on 12/2 when I called.

 

On 12/3 when I went to check it, it was cycling on an off with the XFinity logo being displayed and the "rebooting".  It has been doing that consistently for 24 hours.  No ABL screen now as it cannot get that far.  Not booting at all.

Posted by
Service Expert

Member Since: ‎10-22-2012
Posts: 7,017
Message 459 of 2,168 (5,364 Views)

Re: Pace ABL v1.17


cstreit wrote:

It was displayed all day on 12/2 when I called.

 

On 12/3 when I went to check it, it was cycling on an off with the XFinity logo being displayed and the "rebooting".  It has been doing that consistently for 24 hours.  No ABL screen now as it cannot get that far.  Not booting at all.


if you are willing to try an experiment, unplug and then press and hold power button for 60 seconds. after that keep button pressed and plug back in and see if it initializes. release button if nothing happens or on first 'screen' with text

 

Just a guess on factory initialization routine.




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Posted by
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Member Since: ‎11-01-2014
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Message 460 of 2,168 (5,352 Views)

Re: Pace ABL v1.17

Sorry Rustyben, this is not a factory or warehouse reset procedure.  A user can however press and hold the front power button for ~10 seconds and after letting go the box will reboot.  As for this particular box, RF levels are slightly out of spec but not to cause issues like this.  My recommendation is to have this box replaced.  I'd like to help with this as I'd like to get this box in my hands at the lab for testing to understand what happened.  cstreit, are you interested in me helping schedule a visit for that box to be swapped?  I can work with you via PM if you'd like.  Thanks, Neal




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Posted by
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Member Since: ‎12-16-2006
Posts: 17
Message 461 of 2,168 (5,350 Views)

Re: Pace ABL v1.17

Neal, yes.  Soonest available.  I'll watch my PM's

Posted by
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Member Since: ‎12-16-2006
Posts: 17
Message 462 of 2,168 (5,338 Views)

Re: Pace ABL v1.17

FYI My ABL screen came back after about 6 hours of the unit rebooting itself.

Posted by
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Member Since: ‎11-01-2014
Posts: 389
Message 463 of 2,168 (5,336 Views)

Re: Pace ABL v1.17

It's in ABL now?




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Posted by
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Member Since: ‎12-16-2006
Posts: 17
Message 464 of 2,168 (5,334 Views)

Re: Pace ABL v1.17

Yes.  All status' are at "ok" or "done" except for "Sending Registration"

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Member Since: ‎12-04-2014
Posts: 1
Message 465 of 2,168 (5,462 Views)

Re: X1 Technical Issues

Why do I have to consyantly restart my HD boxs as well as my DVR inorder for the system to work properly.

Posted by
Service Expert

Member Since: ‎08-19-2009
Posts: 7,218
Message 466 of 2,168 (5,451 Views)

Re: X1 Technical Issues


pdaly10 wrote:

Why do I have to consyantly restart my HD boxs as well as my DVR inorder for the system to work properly.


Have you had a Comcast tech visit to check your signals in your house?  Or are you in an apartment?




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Posted by
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Member Since: ‎07-28-2014
Posts: 191
Message 467 of 2,168 (5,220 Views)

Horrible service, horrible company, unprofessional staff

Posted by
Service Expert

Member Since: ‎10-22-2012
Posts: 7,017
Message 468 of 2,168 (5,317 Views)

Re: Pace ABL v1.17


cstreit wrote:

Yes.  All status' are at "ok" or "done" except for "Sending Registration"


Is this a satellite box? If so, have a comcast modem/gateway by chance? if so just for 'grins' unplug it and see if the satellite box and x1 dvr when rebooted suddenly work. (don't forget to plug modem back in). Won't hurt anything to try.




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Posted by
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Member Since: ‎12-16-2006
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Message 469 of 2,168 (5,312 Views)

Re: Pace ABL v1.17

No it's the main DVR box.  The sattelite boxes work fine (albeit not being able to communicate to the main DVR box)

 

 

Posted by
Service Expert

Member Since: ‎10-22-2012
Posts: 7,017
Message 470 of 2,168 (5,308 Views)

Re: Pace ABL v1.17


cstreit wrote:

No it's the main DVR box.  The sattelite boxes work fine (albeit not being able to communicate to the main DVR box)

 

 


the DVR includes its own Docsis 3.0 modem. Very strange problem. I know that all modern set top boxes have to downlaod a network security fille, I wonder if that is what the msg is talking about. Please let us know here when you find what is wrong and it is fixed.




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Posted by
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Member Since: ‎10-22-2012
Posts: 7,017
Message 471 of 2,168 (5,305 Views)

Re: Pace ABL v1.17

has the DVR been moved to the other outlets to see if it works on those lines?




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Posted by
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Member Since: ‎12-16-2006
Posts: 17
Message 472 of 2,168 (5,289 Views)

Re: Pace ABL v1.17

No... but a worthy experiment.  It *is* on the cleanest line in the house, but it's worth a shot.

Posted by
Valued Contributor

Member Since: ‎11-01-2014
Posts: 389
Message 473 of 2,168 (5,282 Views)

Re: Pace ABL v1.17


Rustyben wrote:

has the DVR been moved to the other outlets to see if it works on those lines?


This will not resolve the ABL issue.  ABL mode occurs when the STB partition that was marked as bootable becomes unbootable or a key sequence is pressed on the remote.  Normally, the box will auto-recover and download the most current firmware, but occasionally it does not (as this box has done).  I am working to schedule a time to replace this box and have it shipped to me to have the team look into why it did not recover by itself.  




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Member Since: ‎12-05-2014
Posts: 1
Message 474 of 2,168 (5,537 Views)

Re: X1 Technical Issues

I have issues with the X1 box at least once a week.  What is going on!?!?!?!  I am NOT happy about my service and am seriously considering switching, especially since I pay almost $200/month for something that doesn't work half the time!  Always some random error message (today, it's RDK-03032).  I have to un-plug and replug my box in at least three or four times before it finally works, which wastes about an hour of my time to get it to work.  Sick of all these random errors and the X1 box not working and me having to reset it over and over again.  Figure it out, or you will be losing a customer very soon!

Posted by
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Member Since: ‎08-19-2009
Posts: 7,218
Message 475 of 2,168 (5,531 Views)

Re: X1 Technical Issues


mifrancisco wrote:

I have issues with the X1 box at least once a week.  What is going on!?!?!?!  I am NOT happy about my service and am seriously considering switching, especially since I pay almost $200/month for something that doesn't work half the time!  Always some random error message (today, it's RDK-03032).  I have to un-plug and replug my box in at least three or four times before it finally works, which wastes about an hour of my time to get it to work.  Sick of all these random errors and the X1 box not working and me having to reset it over and over again.  Figure it out, or you will be losing a customer very soon!


You might be in an area where X1 has recently been installed.  I had X1 installed in June of 2013 and Comcast had to upgrade their wiring from my house to their servers to get me working.




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Posted by
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Member Since: ‎11-08-2014
Posts: 7
Message 476 of 2,168 (5,474 Views)

Re: X1 Technical Issues

Just purchased a 4K (UHD) TV.   I  have the X1 box connected to a AV Receiver.  The TV is also connected to the receiver via HDMI 1.4  with ARC. 

 

I am having issues with the X1 going out of 1080P resolution and going to 1080i.  When this happens,  Going to settings / device settings/ video display shows the box in 1080i mode.  I can navigate to 1080p but nothing changes.    Only way to resolve seems to be to reset the box. 

 

Any one have any suggestions.   (I assume its some type of HDMI communications  that can't be corrected on my end, but thought I would ask.  (Does anyone think connecting the  X1box directly to the TV would solve theproblem?  Since I am using ARC I suspect audio would go back to the receiver but I haven't tried it yet.    If it happens again, I guess that's my next step.

 

 

Posted by
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Member Since: ‎10-22-2012
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Message 477 of 2,168 (5,470 Views)

Re: X1 Technical Issues


buyerclub2 wrote:

Just purchased a 4K (UHD) TV.   I  have the X1 box connected to a AV Receiver.  The TV is also connected to the receiver via HDMI 1.4  with ARC. 

 

I am having issues with the X1 going out of 1080P resolution and going to 1080i.  When this happens,  Going to settings / device settings/ video display shows the box in 1080i mode.  I can navigate to 1080p but nothing changes.    Only way to resolve seems to be to reset the box. 

 

Any one have any suggestions.   (I assume its some type of HDMI communications  that can't be corrected on my end, but thought I would ask.  (Does anyone think connecting the  X1box directly to the TV would solve theproblem?  Since I am using ARC I suspect audio would go back to the receiver but I haven't tried it yet.    If it happens again, I guess that's my next step.

 

 


1080p is just a conversion that the cable box 'can do' (stupid pet tricks). Its chips are generic and not designed for and by your TV manufacturer. All HD (modern) TVs only display 'progressive' (one image frame at a time) video using whatever input comes in. The cable box is native i (interlace) the TV has a processor that is specially made to handle the signal processing. There is no difference in the detail for 1080i and p.  

 

in other words all is ok.




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Posted by
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Member Since: ‎08-19-2009
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Message 478 of 2,168 (5,451 Views)

Re: X1 Technical Issues

There may be an issue that is related to your hardware.  There are very few 4k users on this forum and they are the ones who can help you better than I can.  But you might try toggling HDMI passthrough and HDMI CEC to see if they make any difference.

 

The X1 DVR is still in development regarding audio receivers.  There are qoing to be changes in the coming months.




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Posted by
Edited on
‎12-06-2014 09:26 AM

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Member Since: ‎01-27-2009
Posts: 182
Message 479 of 2,168 (5,445 Views)

Re: X1 Technical Issues

[ Edited ]

buyerclub2 wrote:

Just purchased a 4K (UHD) TV.   I  have the X1 box connected to a AV Receiver.  The TV is also connected to the receiver via HDMI 1.4  with ARC. 

 

I am having issues with the X1 going out of 1080P resolution and going to 1080i.  When this happens,  Going to settings / device settings/ video display shows the box in 1080i mode.  I can navigate to 1080p but nothing changes.    Only way to resolve seems to be to reset the box. 

 

Any one have any suggestions.   (I assume its some type of HDMI communications  that can't be corrected on my end, but thought I would ask.  (Does anyone think connecting the  X1box directly to the TV would solve theproblem?  Since I am using ARC I suspect audio would go back to the receiver but I haven't tried it yet.    If it happens again, I guess that's my next step.

 

 

 


I also just bought a 4K TV.  At first I tried running the X1 directly to the TV and then having the audio go from TV to my Denon receiver via an optical cable or the HDMI ARC.  Neither produced Dolby Digital audio out of my receiver and I was unhappy with the picture that the 4K TV "upconverted".

 

I ended up running the HDMI from the X1 into the receiver first and then to the TV via another HDMI.  This, obviously, finally produced good audio out of the receiver.  I am upconverting the video with my receiver to a 3840 x 2160 signal instead of having the TV do the upconversion.. 

 

Again, only through trial and error, I found that the 1080p/60 signal from the X1 box was causing my receiver to "black out" for a second or two every 20 / 30 minutes.  Meaning, the picture went out for a moment, causing a black TV screen, while the upconversion resetted itself.  This seems to have been solved by setting the X1 output at 720p.  The lower frame rate from the X1 actually seems to help the receiver send a better upconverted signal from the to the TV and I still get the 3840 x 2160 picture ont he TV.

 

So my suggestion , if your receiver can upconvert, is to send a lower frame rate signal from the X1, and have the receiver send a 4K signal to the TV.

Posted by
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Member Since: ‎10-22-2012
Posts: 7,017
Message 480 of 2,168 (5,440 Views)

Re: X1 Technical Issues


jwmccnn wrote:

buyerclub2 wrote:

Just purchased a 4K (UHD) TV.   I  have the X1 box connected to a AV Receiver.  The TV is also connected to the receiver via HDMI 1.4  with ARC. 

 

I am having issues with the X1 going out of 1080P resolution and going to 1080i.  When this happens,  Going to settings / device settings/ video display shows the box in 1080i mode.  I can navigate to 1080p but nothing changes.    Only way to resolve seems to be to reset the box. 

 

Any one have any suggestions.   (I assume its some type of HDMI communications  that can't be corrected on my end, but thought I would ask.  (Does anyone think connecting the  X1box directly to the TV would solve theproblem?  Since I am using ARC I suspect audio would go back to the receiver but I haven't tried it yet.    If it happens again, I guess that's my next step.

 

 

 


I also just bought a 4K TV.  At first I tried running the X1 directly to the TV and then having the audio go from TV to my Denon receiver via an optical cable or the HDMI ARC.  Neither produced Dolby Digital audio out of my receiver and I was unhappy with the picture that the 4K TV "upconverted".

 

I ended up running the HDMI from the X1 into the receiver first and then to the TV via another HDMI.  This, obviously, finally produced good audio out of the receiver.  I am upconverting the video with my receiver to a 3840 x 2160 signal instead of having the TV do the upconversion.. 

 

Again, only through trial and error, I found that the 1080p/60 signal from the X1 box was causing my receiver to "black out" for a second or two every 20 / 30 minutes.  Meaning, the picture went out for a moment, causing a black TV screen, while the upconversion resetted itself.  This seems to have been solved by setting the X1 output at 720p.  The lower frame rate from the X1 actually seems to help the receiver send a better upconverted signal from the to the TV and I still get the 3840 x 2160 picture ont he TV.

 

So my suggestion , if your receiver can upconvert, is to send a lower frame rate signal from the X1, and have the receiver send a 4K signal to the TV.


i'm guessing/hoping you just mispoke in what you typed. If you are indeed using 720 to feed your 4k tv you are removing the data it needs to display. do exit exit exit 1080  >> that will put output in 1080i and let your receiver/Tv do the processing the rest of the way. I'm wondering why x1 UI does not just include pass thru (whatever it gets it sends out over the hdmi) option for setting.




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Posted by
Regular Contributor

Member Since: ‎01-27-2009
Posts: 182
Message 481 of 2,168 (5,418 Views)

Re: X1 Technical Issues


Rustyben wrote:

jwmccnn wrote:

buyerclub2 wrote:

Just purchased a 4K (UHD) TV.   I  have the X1 box connected to a AV Receiver.  The TV is also connected to the receiver via HDMI 1.4  with ARC. 

 

I am having issues with the X1 going out of 1080P resolution and going to 1080i.  When this happens,  Going to settings / device settings/ video display shows the box in 1080i mode.  I can navigate to 1080p but nothing changes.    Only way to resolve seems to be to reset the box. 

 

Any one have any suggestions.   (I assume its some type of HDMI communications  that can't be corrected on my end, but thought I would ask.  (Does anyone think connecting the  X1box directly to the TV would solve theproblem?  Since I am using ARC I suspect audio would go back to the receiver but I haven't tried it yet.    If it happens again, I guess that's my next step.

 

 

 


I also just bought a 4K TV.  At first I tried running the X1 directly to the TV and then having the audio go from TV to my Denon receiver via an optical cable or the HDMI ARC.  Neither produced Dolby Digital audio out of my receiver and I was unhappy with the picture that the 4K TV "upconverted".

 

I ended up running the HDMI from the X1 into the receiver first and then to the TV via another HDMI.  This, obviously, finally produced good audio out of the receiver.  I am upconverting the video with my receiver to a 3840 x 2160 signal instead of having the TV do the upconversion.. 

 

Again, only through trial and error, I found that the 1080p/60 signal from the X1 box was causing my receiver to "black out" for a second or two every 20 / 30 minutes.  Meaning, the picture went out for a moment, causing a black TV screen, while the upconversion resetted itself.  This seems to have been solved by setting the X1 output at 720p.  The lower frame rate from the X1 actually seems to help the receiver send a better upconverted signal from the to the TV and I still get the 3840 x 2160 picture ont he TV.

 

So my suggestion , if your receiver can upconvert, is to send a lower frame rate signal from the X1, and have the receiver send a 4K signal to the TV.


i'm guessing/hoping you just mispoke in what you typed. If you are indeed using 720 to feed your 4k tv you are removing the data it needs to display. do exit exit exit 1080  >> that will put output in 1080i and let your receiver/Tv do the processing the rest of the way. I'm wondering why x1 UI does not just include pass thru (whatever it gets it sends out over the hdmi) option for setting.


My Denon AVR is upconverting the signal from the X1.  The X1 is the weak link in the whole setup, so luckily the AVR will upconvert a 720p, 1080I or p signal to 4K, and that's what the TV is displaying, 3840 x 2160.

Posted by
Service Expert

Member Since: ‎10-22-2012
Posts: 7,017
Message 482 of 2,168 (5,411 Views)

Re: X1 Technical Issues


jwmccnn wrote:<snip>

My Denon AVR is upconverting the signal from the X1.  The X1 is the weak link in the whole setup, so luckily the AVR will upconvert a 720p, 1080I or p signal to 4K, and that's what the TV is displaying, 3840 x 2160.


we really are trying to help you. you are feeding a 6 inch sub to your box not the 9 inch sub you pay for.

 

http://hometheater.about.com/od/hometheatervideobasics/qt/The-Difference-Between-720p-And-1080i.htm

 

but ok 




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Posted by
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Member Since: ‎12-06-2014
Posts: 1
Message 483 of 2,168 (5,384 Views)

Re: X1 Technical Issues

We had X1 installed in July of this year and everything worked fine for months.  Then in November I started having the menu freezes and having to reset the boxes multiple times a day.  It has finally hit the point tonight where i get the RDK-03032 error and cannot even get TV signal anymore.  This equipment is going back next week and I'm going to ask for the old boxes back.  I can't pay $200/mo for not being able to watch TV.  The unfortunate part is my internet has been in the tank, terrible upstream and not great downstream too which may be part of it but this is terrible.

Posted by
Regular Contributor

Member Since: ‎01-27-2009
Posts: 182
Message 484 of 2,168 (5,323 Views)

Re: X1 Technical Issues


Rustyben wrote:

jwmccnn wrote:<snip>

My Denon AVR is upconverting the signal from the X1.  The X1 is the weak link in the whole setup, so luckily the AVR will upconvert a 720p, 1080I or p signal to 4K, and that's what the TV is displaying, 3840 x 2160.


we really are trying to help you. you are feeding a 6 inch sub to your box not the 9 inch sub you pay for.

 

http://hometheater.about.com/od/hometheatervideobasics/qt/The-Difference-Between-720p-And-1080i.htm

 

but ok 


Interesting article Ben, and I appreciate the help, but I am talking about a Receiver upscaling the signal and sending a "4K" signal to the TV.  I've tried all output from the X1 box, 720p, 1080i and 1080p/60 and the one that works the best is the X1 box sending a 720p signal to the Receiver, the receiver upconverting to 3840 x 2160 anfd that is what is sent to the TV.  The high end $$$  receiver is doing all the work here.

Posted by
Service Expert

Member Since: ‎08-19-2009
Posts: 7,218
Message 485 of 2,168 (5,307 Views)

Re: X1 Technical Issues


jwmccnn wrote:

Rustyben wrote:

jwmccnn wrote:<snip>

My Denon AVR is upconverting the signal from the X1.  The X1 is the weak link in the whole setup, so luckily the AVR will upconvert a 720p, 1080I or p signal to 4K, and that's what the TV is displaying, 3840 x 2160.


we really are trying to help you. you are feeding a 6 inch sub to your box not the 9 inch sub you pay for.

 

http://hometheater.about.com/od/hometheatervideobasics/qt/The-Difference-Between-720p-And-1080i.htm

 

but ok 


Interesting article Ben, and I appreciate the help, but I am talking about a Receiver upscaling the signal and sending a "4K" signal to the TV.  I've tried all output from the X1 box, 720p, 1080i and 1080p/60 and the one that works the best is the X1 box sending a 720p signal to the Receiver, the receiver upconverting to 3840 x 2160 anfd that is what is sent to the TV.  The high end $$$  receiver is doing all the work here.


I have an Onkyo receiver and a Samsung 240hz 1080p TV.  My X1 DVR is connected to the receiver by HDMI and the receiver is connected to the TV by HDMI.

 

When I inspect the signal from the X1 DVR, I see that my receiver thinks it is getting an 1920 x 1080p 60hz signal from the X1.  The receiver says it is sending the same signal to the TV.  That is the best the X1 can do at this time.  There is no support for 4k.  If your receiver can't upconvert the signal to the TV, then that is what your TV will see.  Since I don't have a 4k TV, I can't test my receiver to see if it truly supports upconverting to 4k.




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Posted by
Visitor

Member Since: ‎03-17-2010
Posts: 4
Message 486 of 2,168 (5,240 Views)

Re: X1 Technical Issues

All X1 TV service is down, same errors all over the country: RDK-03031 and RDK-03032.  Come on Comcast, you're seriously going to push out X2 when you can't even figure out how to make X1 work right?  This is garbage for how much we pay for your "service".

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Member Since: ‎12-08-2014
Posts: 2
Message 487 of 2,168 (5,166 Views)

Re: X1 Technical Issues

we are in out in CA not sure where you are - my internet says everything is connected and fine yet there is an hour and a half wait for tech support??? hope this is fixed soon!

 

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Member Since: ‎12-08-2014
Posts: 1
Message 488 of 2,168 (5,123 Views)

Re: X1 Technical Issues

Biggest mistake ever was switching to the x1 boxes. Been dealing with issues for over an hour yet being told online connection is fine. However multiple people are having issues. Worst customer service!
Posted by
Regular Contributor

Member Since: ‎10-08-2014
Posts: 283
Message 489 of 2,168 (5,122 Views)

Re: X1 Technical Issues

Yeah, I'm down in CA too.

I waited for 30 minutes for the tech to tell me there's an outage that's predicted from 10pm to 2 something am.

Then she gave me 3 really long numbers, an outage ID, an outage ticket #, and a call log #.  So I asked what I'm supposed to do with those numbers?  She said she needs to give them to me to associate me with the outage.  I said, isn't everyone in the whole area affected and associated with the outage?  She said yes.  I said, so what am I supposed to do with these numbers?  Do I call someone and give them the numbers, why do I need these?  She had no idea, and said the outage could last less time or more time, do I have any more questions she can help me with.  

I just have one more question, can the justice department please break up this monopoly so I don't have to continue paying for service that I'm not receiving?

Posted by
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Member Since: ‎12-08-2014
Posts: 5
Message 490 of 2,168 (5,086 Views)

Re: X1 Technical Issues

Chicago Northern Suburbs Area is out as well.
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Message 491 of 2,168 (5,086 Views)

Re: X1 Technical Issues

I am in Virginia and I first had the x1 message and was not able to change my channel. Now I have NO TV signal at all.

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Member Since: ‎12-08-2014
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Message 492 of 2,168 (5,074 Views)

Re: X1 Technical Issues

I'm stuck at the gray startup screen. "Connecting to your entertainment experience. Then after about 10 minutes it goes to a red screen error 3031.
Posted by
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Member Since: ‎04-20-2014
Posts: 7
Message 493 of 2,168 (5,569 Views)

Re: X1 Technical Issues

Well your hi tech platform 1 is on the fritz again. I am getting so tired  of reset after reset. Missed 3 of my shows now, and it still says, can not connect to the X1 Platform, why ??

 
Increase your service prices but then reset the box again. reset then reset and reset and reset, if there is a problem with the platform, then fix that blasted thing or get something else that will work with out fail, getting so blasted tired of missing some of my shows
 
Harry Rockwell
 
Wish I had never accepted this piece of C#%P, bring my pold box and stuff back, X1 Platform is the biggest piece of junk I have in my house. Wish I had the old equipment back, at least it worked, no resetting or maybe find some one else, like Dish or the other one
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Member Since: ‎12-08-2014
Posts: 2
Message 494 of 2,168 (5,561 Views)

Re: X1 Technical Issues

My account online says there are no problems. Cannot get through to the 800#. When will TV service be restored?  Wish Cox cable was in VA.

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Member Since: ‎12-08-2014
Posts: 1
Message 495 of 2,168 (5,556 Views)

Re: X1 Technical Issues

Error message indicating trouble connecting to the x1 platform. RDK-03031
I attempted to reboot two different ways over the past hour and no change. What's going on? How do we fix it?
Posted by
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Member Since: ‎04-20-2014
Posts: 7
Message 496 of 2,168 (5,556 Views)

Re: X1 Technical Issues

Bring my old box and stuff back sooooooooooooooooooooooo tired of reset after reset and the bill gets higher and higher Smiley Sad

 

 

Well your hi tech platform 1 is on the fritz again. I am getting so tired  of reset after reset. Missed 3 of my shows now, and it still says, can not connect to the X1 Platform, why ??

 
Increase your service prices but then reset the box again. reset then reset and reset and reset, if there is a problem with the platform, then fix that blasted thing or get something else that will work with out fail, getting so blasted tired of missing some of my shows
 
Harry Rockwell
Posted by
Edited on
‎12-08-2014 04:14 AM

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Member Since: ‎12-08-2014
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Message 497 of 2,168 (5,492 Views)

Re: X1 Technical Issues

[ Edited ]
Pittsburgh, PA is out too. It's been hours. I regret switching to x1. I have many options here and I'm going start looking into them. Get it together, Comcast!
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Member Since: ‎09-02-2009
Posts: 1
Message 498 of 2,168 (5,459 Views)

Re: X1 Technical Issues

I had the same problems this morning, tv was out for about 3 hours plus...they keep raising prices but do not comp for the time the services do not work...I need to find a new cable company

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Member Since: ‎12-08-2014
Posts: 1
Message 499 of 2,168 (5,440 Views)

Re: X1 Technical Issues

Same here.  X1 been out for 12 hours.  can't watch any station but the one I was on before it went out.  Can't reach by phone either. This service sucks.X1

 

Posted by
Edited on
‎12-08-2014 11:10 AM

Service Expert

Member Since: ‎08-19-2009
Posts: 7,218
Message 500 of 2,168 (5,428 Views)

Re: X1 Technical Issues

[ Edited ]

I was down with an RDK 3032 last night in Houston.  Back up this morning.




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