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X1 Shortcut button not working

Official Employee

Re: "B" remote button

With the latest update, it is no longer operational.




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New Poster

XR11 Remote

My "B" and "C" button were working fine on my XR11 remote until today.  Now both buttons don't work.  The "A" button works ok.  I have completed a reset and restart but it didn't solve the problem.  What should I do to make them work again?

Regular Visitor

Re: "B" button on X1 remote not working

I hope no one got paid for that brilliant idea. From the look of this topic, obviously people were using it. Can't you think of something else to do away with, like those stupid reminder flags that pop up. Love the "B" button. BRING IT BACK!

New Poster

Re: "B" button on X1 remote not working

I have been on the Xfinity chat line with "Jack" somewhere in the universe and after going through gyrations of remote and box configurations I asked him the million dollar question.  Could it be that Xfinity discontinued the "B" button?  He responded that he didn't think so.  Who's got the memo??? 

New Poster

Re: "B" button on X1 remote not working

can you please bring back that b button function?
New Poster

Elimination of the "B" function on the Xfinity remote..

I issue the following as a major complaint and total dissatisfaction to the removal of the “B” function on the Xfinity television remote. This function, which provided an inset viewing screen that enabled continued viewing of a program while navigating the t.v. programming listings and movie menus, was a feature that was extremely useful. Why was this extremely convenient and useful feature eliminated? My household members are extremely discourage to find out that they can no longer enjoy viewing a program while navigating through the menus. Can you tell me why this conveniently useful and valuable feature has suddenly been removed from the remote functions? We are extremely disappointed and will ardently voice our dissatisfaction to all venues that welcome consumer complaints. After maintaining some loyalty to the product that you once provided, we now find it totally unreasonable to continue with Xfinity if this feature is not restored. There are other products on the market that are becoming more attractive, useful and convenient. Again, I ask…can this feature be restored? It takes considerable time to navigate through the menus searching for a movie or something to watch and the rest of your party cannot view the program that is on. Seriously…how inconvenient is that? I welcome your response to this ardent request as soon as possible.

New Poster

Re: Remote features using ABCD buttons

My wife and used used the B button too.... a lot.   I don't understand the "not used" reason for deleting it.

Xfinity could you please explain that to us.   And when you make a change like that why don't you notify

your customers?  Cuases us lots of heartburn trying to figure out whats wrong with our system.  Not good

customer service/communications....

Highlighted
Regular Visitor

Re: Remote features using ABCD buttons

Poor business model...take a feature away with no notice and blame it on a recent upgrade. This is another example of what happens when you let the kids sit at the big table


What a bone-headed move. Complain to Ask Tom at copirate...oops, corporate.
Frequent Visitor

Re: "B" button on X1 remote not working

Bring back the B button.  I use it every day. One of the best functions of the X1 box.

New Poster

Re: "B" remote button

It's rediculous to pay a company so much money for service and then they take part of

 it away. I used the B button all the time. Please reinstall its function.

New Poster

Re: X1 Shortcut button not working

Please bring back the "B" shortcut button it was very useful. 

New Poster

Re: X1 Shortcut button not working

You can only see whats on at the time. Another terrible Comcast decision. Screw the customers. I am leavin in a month when my contract os up
New Poster

Re: Remote features using ABCD buttons

I would be embarrased to admit I work for a corporation that has such a lack of customer caring. I say repeal Comcast
New Poster

Re: Remote features using ABCD buttons

Its unfortunate that Comcast decided to remove the PIP function of the "B" button on its latest update. Another case of a corporate entity only focused on maximizing profits and with absolutely no regard for customer satisfaction. Perhaps the ideology  of breaking up large monopolies should be applied here ..... more competitiveness might force Comcast to be more attentive to its customers needs and desires. Instead, of always raising rates and forcing us to subscribe to packages with channels we never watch.

New Poster

Re: X1 Shortcut button not working

Please bring back the "B" (Picture in Picture) shortcut button functionality it was very useful. And also please do not make arbitrary changes to the remote control program without telling us. I spent a lot of time trying to figure out what I did wrong that made it stop working.

New Poster

Re: "B" button on X1 remote not working

Please give it my pip back in the guide using the b button

Service Expert

Re: XR11 Remote


chuck126 wrote:

My "B" and "C" button were working fine on my XR11 remote until today.  Now both buttons don't work.  The "A" button works ok.  I have completed a reset and restart but it didn't solve the problem.  What should I do to make them work again?


Hi, I moved your post to this thread. start on page one and read forward to see Comcast's answer and other comments.




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Frequent Visitor

Re: X1 Shortcut button not working

I agree with everyone else that this feature "B" button to display small video window needs to be reinstalled. My wife and I used at all the time and wondered what happened to it. BRING IT BACK!

New Poster

Re: X1 Shortcut button not working

Yes, the right  directional arrow does bring up the guide but not "my favorites," so it takes forever to scan the  channels while watching the screen.  Would prefer you bring back the B key 

Frequent Visitor

Re: Remote features using ABCD buttons

"Lack of use..."? That certainly was not true in my case. I used that feature so much I wore the "B" off the button on one remote.
New Poster

Re: "B" button on X1 remote not working

Please restore the Pip function the B button enabled!!!!!! 

 

It can be as a setup option to enable.. we ALWAYS enabled it anyway. It was an extremely BAD decision to remove the functionality!!!!!!!!!!!!!

 

I have just spent an hour or so going through setup, rebooting, refreshing trying to get it to work again before reading this thread. 

 

Not a positive direction by Xfinity 

 

Frequent Visitor

Re: "B" button on X1 remote not working

Sooo disappointed that the B button is no longer operating!  It allowed me the ultimate in channel surfing which I loved.

 

PLEASE bring back the B button!

Service Expert

Re: XR11 Remote


chuck126 wrote:

My "B" and "C" button were working fine on my XR11 remote until today.  Now both buttons don't work.  The "A" button works ok.  I have completed a reset and restart but it didn't solve the problem.  What should I do to make them work again?


The B button has been deactivated.

 

http://forums.xfinity.com/t5/X1/Upcoming-X1-Updates/m-p/2937495#M132575




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New Poster

Re: XR11 Remote

Why in the world would Comcast remove "B" button PIP functionality without notice to customers?  Stupid decision!  Please reinstate this function!!

Regular Contributor

Re: XR11 Remote

I also spent time resetting boxes and thinking something was wrong. I used the B button every time I pressed guide. One of the most used functions in my house. More behind the desk logic. Pathetic!

New Poster

B button on remote does not work

When i try to enter the B button on remote will not show small picture in lower right hand corner.  Tried using the C button for sports and that works fine?

Regular Contributor

Re: B button on remote does not work

Yes please bring the B button back. WE DO USE IT. plus I would like Xfinity to communicate with us before they take stuff away. They have a variety of ways to poll the users including this community forum. Please use it to consult us.

New Poster

Re: "B" button on X1 remote not working

Just read the forum posts about "B" button function not working. I spent 15minutes on the phone with a Comcast technical support rep who didn't even know what the B function was much less how to help me figure out why it wasn't working. I ended up ending the phone call because he clearly wasn't familiar with the system or apparent updates - which I just learned through this forum that Comcast removed the "B" button function. As others have posted, we used it all the time!! And why reduce functionality? And how did they know it wasn't used enough? On top of all that, why aren't customers notified about function changes? I wasted a half hour trouble shooting only to find out the function was removed by looking for online help. Please add back the B function, and survey customers as to what we like and what we need please! Including an option to make the Guide font bigger which is ridiculously small and was supposed to be in an update right after X1 first launched!
Official Employee

Re: "B" button on X1 remote not working


ns4556 wrote:
Just read the forum posts about "B" button function not working. I spent 15minutes on the phone with a Comcast technical support rep who didn't even know what the B function was much less how to help me figure out why it wasn't working. I ended up ending the phone call because he clearly wasn't familiar with the system or apparent updates - which I just learned through this forum that Comcast removed the "B" button function. As others have posted, we used it all the time!! And why reduce functionality? And how did they know it wasn't used enough? On top of all that, why aren't customers notified about function changes? I wasted a half hour trouble shooting only to find out the function was removed by looking for online help. Please add back the B function, and survey customers as to what we like and what we need please! Including an option to make the Guide font bigger which is ridiculously small and was supposed to be in an update right after X1 first launched!

The ability to adjust font can be found by

Xfinity button to Gear symbol to Accessability Settings, scroll down and Press OK to turn Enhanced Text Readability On




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Regular Contributor

Re: "B" button on X1 remote not working

There used to be a way to change the font size from small to medium or large. I can't find it now. You could go into settings then help then tips & tricks and then guide. There if you follow the arrows it gives you some options on different settings. I don't know if this still works.

New Poster

Re: "B" button on X1 remote not working

The real question is "what else has been taken away that we don't know about"?

Knowing would surer save us allot of time.....

New Poster

Re: X1 Shortcut button not working

Hi Curly & All other users - 

 

three items: Thanks, Customer Service & possible Solution (aka workaround)

 

THANKS

Thanks for posting the question - I wasted a lot of time trying to "fix" mine today.

 

CUSTOMER SERVICE

While I can see removing functionality, to add improved functionality - I think it's crappy customer service to FAIL TO COMMUNICATE changes like this to us.  Also - the flippant comment about it not being used much, is simply senseless, given the response.  I used it ALL THE TIME.

 

SOLUTION aka Workaround

Anyway - I think I've figured a way around the change & thought to just share it with those that might be interested

While watching whatever show I have on

Simply push the RIGHT ARROW (next to the OK in the center of the remote)

The "Guide" will preview on the Right Side of the Screen

You will still kinda sorta see 75% of the picture (so not a true full solution)

From there you can still move up & down to view the guide

OR

enter the channel number you would like to check out & see what is currently playing

 

I know it's not perfect - but the picture-in-picture functionality wasn't exactly perfect with the "B" button either...

 

Hope that helps some people!

Frequent Visitor

Xr11 remote

When I go into the guide and then hit the B button, I don't get the box with the picture in it.
New Poster

Re: X1 Shortcut button not working

Please restore PIP.  Our household used it all the time while scanning the guide. If you want to improve something, remove the stupid ads in the guide.

Frequent Visitor

Channel guide view of current program

I have been trying to view programming while viewing the channel guide . I have pushed the B button on X1 remote and nothing happens has this feature been removed? In addition , I have searched in seetings and have found nothing to explain.
New Poster

Re: Remote features using ABCD buttons

I use the B button almost daily.

 

This is a degredation of service.

 

Please restore.

New Poster

Re: "B" button on X1 remote not working

Why did you remove that feature? It was very helpful.
New Poster

Re: X1 Shortcut button not working

Well now, this is promising. Too bad this reply was not at the beginning of the thread. Or better yet, the first response from Comcast!
Frequent Visitor

Re: Remote features using ABCD buttons

Andrew,

To help with your decision...bring the B button screen in screen back!!!!! I'm another person who uses it all the time!!

Just have it do multiple functions that WE can turn on/off.

Service Expert

Re: Channel guide view of current program


SU55 wrote:
I have been trying to view programming while viewing the channel guide . I have pushed the B button on X1 remote and nothing happens has this feature been removed? In addition , I have searched in seetings and have found nothing to explain.

hi, I moved your post to an on-going thread on the forum.




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New Poster

Re: "B" remote button

Was it intentionally removed or did an upgrade break it? It was a great feature and I hope you bring it back soon.
New Poster

Re: "B" button on X1 remote not working

Who can we write to in order to get the "B" button back?   How can they say that enough people weren't using it?   Comcast just takes it off? 
How can we get it back  - do a survey!!!!!  Comcast has become such a monopoly!!! Can we get someone to listen???  Who can we write to?

Thank you!

New Poster

Re: "B" button on X1 remote not working

I agree about the Monopoly. Hopefully someone gives us the b button back. I've never written in a forum so that should show them how mad we (customers) are!
Official Employee

Re: Remote features using ABCD buttons


good_1 wrote:

Andrew,

To help with your decision...bring the B button screen in screen back!!!!! I'm another person who uses it all the time!!

Just have it do multiple functions that WE can turn on/off.


Sorry, unfortunately I'm just a field tech and have nothing to do with the B button function coming back or not,I was just answering the OP so they and others weren't left wondering why the B button didn't work any longer. 




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New Poster

Re: "B" button on X1 remote not working

I just got off the phone with technical support. The gentleman I spoke to had no idea that this function was removed from a software upgrade. We spent almost 20 minutes on the TV diagnose and everything. I called back spoke to another technical person and she informed me the same as everybody else is saying the feature has been disabled. apparently not all the employees there to Xfinity even know about this feature being removed she didn't for me she's got tons of calls today an evening regarding this feature. All we can do is call customer service and complain and hopefully they will bring it back
Service Expert
Moved:

Re: X1 Shortcut button not working

New Poster

Re: Elimination of the "B" function on the Xfinity remote..

I agree and I'm sure the people that can change this back do not monintor this forum. Is there an address we can write to to to make our concerns heard?

New Poster

Re: Remote features using ABCD buttons

My family uses that button all the time...Bring it back plz!

New Poster

Re: X1 Remotes

Since the "B" button on the remotes no longer displays the current program in the lower right corner of the TV screen (feature was removed July 2017), will this feature be available with some other button?  I used this all the time when using the guide or browsing through the on Demand programs. 

 

New Poster

Re: X1 Shortcut button not working

PLEASE BRING BACK THE REMOTE CONTROL "B" BUTTON!!!!!!!!