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X1 Shortcut button not working

Contributor

X1 Shortcut button not working

The "B" shortcut button to display the smaller video window while on the menu page stopped working on our remote. How do I fix this? I tried resetting the system but that didn't work.

Frequent Visitor

Remote features using ABCD buttons

You sent an e mail telling us about ABCD Key uses, but no option to print them and ran it so fast it wasn't even possible read them fully as they flashed in front of us. That is frustrating and useless!

Official Employee

Re: Remote features using ABCD buttons


bullbuster77 wrote:

You sent an e mail telling us about ABCD Key uses, but no option to print them and ran it so fast it wasn't even possible read them fully as they flashed in front of us. That is frustrating and useless!


Here's a link for all button uses

 

https://www.xfinity.com/support/cable-tv/get-to-know-xr11-remote/

 

The B button use will be changing in the future




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Frequent Visitor

Re: Remote features using ABCD buttons

As of today, the B button no longer works. It used to be very useful to view the current program while browsing the Guide. Why was this disabled?  Thank you.  

Official Employee

Re: Remote features using ABCD buttons


RangerWalker wrote:

As of today, the B button no longer works. It used to be very useful to view the current program while browsing the Guide. Why was this disabled?  Thank you.  


Lack of use, it's part of an upcoming update.




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Frequent Visitor

Re: Remote features using ABCD buttons

Thank you. I found it very useful -  what may it do in the future?  

Official Employee

Re: Remote features using ABCD buttons

As far as I know, it hasn't been decided.




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Service Expert

Re: Remote features using ABCD buttons


ComcastAndrew wrote:

RangerWalker wrote:

As of today, the B button no longer works. It used to be very useful to view the current program while browsing the Guide. Why was this disabled?  Thank you.  


Lack of use, it's part of an upcoming update.


just wondering, how do they know 'lack of use'? PIP is a great thing while in guide or list of recordings or etc.




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Frequent Visitor

Re: Remote features using ABCD buttons

I agree - B was very useful.  I thought my remote wasn't working properly so I changed the batteries. Still didn't work.  I wish there was a way of communicating functionality changes. Hopefully the new B function will be equally useful.  I never use A, and C rarely.  B and D have been the useful ones. 

Service Expert

Re: X1 Shortcut button not working


Curly wrote:

The "B" shortcut button to display the smaller video window while on the menu page stopped working on our remote. How do I fix this? I tried resetting the system but that didn't work.


on another X1 thread a Comcast employee said that the B button is going to be used for something else in the future and the old PIP was removed due to 'non-use' by customers. I asked how do they know we didn't use the button. I hope they don't suddenly decide D's function is not used enough.




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New Poster

"B" button on X1 remote not working

The "B"  button used to display the smaller video window while on the menu page stopped working on my X1 remote. How do I fix this? I tried resetting the system but that didn't work.  I have also increased the background darkness all the way to 11 and that didn't fix it.  I have also installed new batteries and that didn't fix the problem

Official Employee

Re: "B" button on X1 remote not working

That function was removed with the latest update. There's nothing wrong with your box or remote.




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Regular Visitor

Re: "B" button on X1 remote not working

I love that feature. Is there a way to rollback the update to restore that feature and then prevent future "improvements"?
New Poster

Re: "B" button on X1 remote not working

Can we get the B button function restored, please? We use it all the time. I hate the background of the channel when I am looking through the guide. It's much clearer with the B button enabled. Thank you for listening.
New Poster

Re: X1 Shortcut button not working

I'm with Rustyben... How does Xfinity know we were not using the "B" button shortcut? The PIP was used all the time in our household. And it looks like we're not the only one. I spent 15 minutes trouble shooting my remote until I saw this forum.
New Poster

Re: X1 Shortcut button not working

Obviously the programmers never asked the users.  We use it all the time.  Please bring the "B" button PIP back.  The button has no use now, so what is it going to hurt?  Listen to the Voice Of the Customer - BRING IT BACK

Frequent Visitor

Re: X1 Shortcut button not working

Are you insane?!?!?  I can't believe you removed functionality.  As a former IT exec, our company learned quickly you NEVER remove functionality, you always add.

 

How do you know no one is using it?  Does comcast monitor the remote usage from every customer?  Where is this data stored and who uses it?  We use this feature all the time.

 

Yet another billion dollar company that just doesn't get the customer.  Amazing world we live in now...

New Poster

Re: "B" button on X1 remote not working

I used this function everytime I used the guide. Now I can't see what I'm watching while I'm using the guide. Why is it necessary to remove a function when we're paying this amount of money for programming. Your company consistently keeps doing things that make me shop the competition. I almost changed companies a few months ago but one of your representatives fixed my issue. Why can't you just make it an option we can set up through a menu if your going to be using the B key for something else?
Regular Visitor

Re: Remote features using ABCD buttons

"Lack of Use"???  This is a stupid reason.  We use it all of the time as we are scrolling the Guide.  Allows us to see the show while checking out other favorite channels.  

 

And why just TURN IT OFF without notice or a message.  Makes people think that the remote is defective, the box is possibly on the fritz.  Stupid. 

 

When will the function be reactivated?  Typical Comcast "We're Large and In Charge and you'll just have to put up with crummy channel selection and scattered technology".

Regular Visitor

Re: Remote features using ABCD buttons

Then why in the world didn't Comcast leave it alone until the new application was decided.  People like the PIP option.  Stupid decision.  

 

And to not alert the users that it was going away.  Makes everyone think that something is wrong.  Wife was changing batteries thinking the remote was out of power.  

 

Going to look into more streaming options and getting rid of Xfinity.  

 

New Poster

Re: "B" button on X1 remote not working

There may be nothing wrong with the remote, but there is certainly something wrong with the decision to remove the b button. Please put the function back.

Frequent Visitor

Re: "B" button on X1 remote not working

I used that button frequently. Why remove it--and why not get feedback from your customers. I'm quite unhappy that this feature was removed. 

Regular Visitor

Re: "B" button on X1 remote not working

ComcastAndrew - please let the people who thought this was a good idea that it's not. I want my B button functionality back.

Regular Contributor

Re: "B" button on X1 remote not working

Please restore the B button back so we can view the program were watching while viewing the guide.
New Poster

Re: "B" button on X1 remote not working

Well i guess i can remove some of my payment since Comcast doesn't need it.
New Poster

Re: X1 Shortcut button not working

Bring back the B button!

New Poster

Re: "B" button on X1 remote not working

Why take one of the best features away this is not good
New Poster

Re: Remote features using ABCD buttons

For what its worth, I also used the B button to show the current channel  while surfing through the guide.

I spent a couple hours rebooting the box and checking my settings. You should have notified everyone prior to turning its functionality off. I  don't like not having  this feature anymore and hope you reconsider adding it back.

New Poster

Re: "B" button on X1 remote not working

I agree with all the posts--I use the "B" button everyday and want it's function back!
Frequent Visitor

Re: "B" button on X1 remote not working

Wow, can't believe they removed that function. Searched the interwebs looking for why my "B" button no longer did anything and ended up here. Bring back the button please!!!!!

Regular Visitor

Re: "B" button on X1 remote not working

I used that function every day and I would really like to see it returned. It's almost like going out to my car and finding that GM came and took my spare tire because "I wasn't using it". Please stop making decisions for me without notifing me first.

New Poster

Re: "B" button on X1 remote not working

Bring back the "B" button!!..
New Poster

Re: "B" button on X1 remote not working

Please consider bringing the "B" PIP feature back.
New Poster

Re: X1 Shortcut button not working

Please bring back b button pip function. We you it everyday when using the guide.. It is a great feature.

New Poster

Re: X1 Shortcut button not working

It's decisions like this that will have me checking out Verison. We use the B button all the time, very stupid to get rid of it and not use the B button for anything else. Don't understand an update that makes your system less functional.
New Poster

Re: "B" button on X1 remote not working

ComcastAndrew is right.  There is nothing wrong with the remote or DVR.  The problem is Comast once again.  Don't ask your customers before making a change because, on top of everthing else, Xfinity is all knowing and knew that the B button wasn't being used.

 

Well I hope all the feedback you've received has at least hinted that maybe Xfinity isn't all knowing.

Please restore the B button PIP function.

Regular Visitor

Re: Remote features using ABCD buttons

I also used the B button all the time.  My bill went up 6.00 but they took this feature away from me.  Infuriates me.  I loved that feature.

Regular Visitor

Re: "B" button on X1 remote not working

Notice how silent Comcast has been since this thread got started?

I think an update to my Comcast plan may be in order as well.

What a boneheaded move to remove the B button functionality. It's what happens when you let the kids sit at the big table.
New Poster

Re: "B" button on X1 remote not working

Bring back the preview window within the Guide list using the B button!  Very unhappy that you discontinued that feature!  I use the preview window all of the time!  You guys got bad data about the preview feature not being used!

Regular Visitor

Re: "B" button on X1 remote not working

We may be spitting into the wind here, so I googled "comcast comments" and found a comment page on Comcast for Send Feedback to Tom, or something like that. I asked him to bring back the B button function. I'll search other means to complain as well.

The customer, who pays for Comcast, needs to be heard.
New Poster

Re: "B" button on X1 remote not working

Agreed, bring back B button PIP!!!  Tnx.

Regular Visitor

Re: X1 Shortcut button not working

Please put back button. It was a great feature. Wasted 20 mins thinking something was wrong with my setup. Always add but never take away unless doing a whole new system.

By the way, any update on 4 k programming
New Poster

Re: X1 Shortcut button not working

I just spent 20 minutes resetting everything before I read this thread... Ridiculous ..I use the B button all the time...whi made this ridiculous decision to remove the function? Makes no sense and, of course, not posting a notification....
New Poster

Re: X1 Shortcut button not working

Don't need the "B" button anymore. Use the Right direction arrow on the remote to take you to the guide AND keep the picture.

https://www.cnet.com/how-to/keep-watching-your-show-while-browsing-the-guide-on-the-xfinity-x1-box/
Contributor

Re: "B" button on X1 remote not working

Bring this feature back!!!!!!!
Highlighted
Regular Visitor

Re: X1 Shortcut button not working

Close but no cigar, mark4uth. Thanks for the info, but that's not what this B button user wants. When I hear about an upcoming show, with B button I could turn on the guide and scroll into next week to set that show to record AND continue watching my existing show. The current show showed in the lower right corner of the guide screen.

I want my B button back.
New Poster

"B" remote button

My square "B" button on my remote no longer works? When you are in Guide opushing it puts a pop up window in the bottom right hand corner of the show you are currently watching. Itv worked and now it has stopped. I have checked out other TVs and it does not work on those remotes/TVs either. How do we get it back operational?

Service Expert
Moved:

Re: X1 Shortcut button not working

Your post was removed to a secure, inaccessible location for a violation of Forum Guidelines [circumventing the language filters]. If you are not familiar with our Guidelines you may review them here.

Regular Contributor

Re: X1 Shortcut button not working


mark4uth wrote:
Don't need the "B" button anymore. Use the Right direction arrow on the remote to take you to the guide AND keep the picture.

https://www.cnet.com/how-to/keep-watching-your-show-while-browsing-the-guide-on-the-xfinity-x1-box/

That CNet story is over 2 years old.  That method works for the mini guide.  Now, that's the feature that should have been removed.

 

 I used the B button function often.  Comcast, when will you learn?  The reason you are not well liked is because of things like this.  Never remove a function, only add !

Frequent Visitor

Re: "B" button on X1 remote not working

That's quite sad that Comcast thinks the users don't use that feature. It was a great feature and I hope this decision is reversed!!!