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X1 REALLY slow

Posted by
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When we moved last June, we were forced into the X1 service. It has been terribly slow from the start and I miss the old set up. When we press buttons to type in a channel or search for something, it lags really bad. I'll finish typing in something and I have to sit there and wait for the TV to catch up.

 

We also have the issue where everything freezes, usually multiple times a month, and we need to turn off the TV and reset the box. Usually when this happens, the TV doesn't respond to any button pressed on the remote. I also had the issue the other week where the TV completely froze up as well. For the price we are paying for the triple play (which, per my contract, I know is going up $25 at my next bill-- not worth it), I think the constant aggravation is completely unacceptable.

 

I miss the old service (which my parents still have, fortunately for them) where you press a button and the TV actually responds as you are pressing the buttons. What's the deal?

2 REPLIES
Posted by
Gold Problem Solver

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What you are describing is classic symptoms of signal deficiencies. This is not uncommon with X1 boxes because they are signal sensitive.

Have Comcast send a tech out to investigate.

Posted by
Official Employee

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Hi kimberly-s, apologies for your experiences with your X1 service, upon review of your account I am showing poor upstream signal that is looking to be affecting all of your equipment.  I would recommend a tech visit to come out and find/correct the underlying issue and will send you a private message to get one scheduled.

 

Thank you




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