Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,559,924

members

11

online now

1,750,171

discussions

Back to Top

X1 Platform

Posted by
Visitor
  • Congrats on Posting your first topic!

Member Since: ‎10-08-2013
Posts: 2
Message 1 of 1 (2,020 Views)

X1 Platform

I am not sure what I have gotten myself into.  I previously had Xfinity and when my promotion was up I was talked into Xfinity X1 Platform. Right off the bat was the 10/5 outage.  Which Comcast should have posted somewhere to let us know what the heck was going on. I called on and off for hours before I got to talk to someone who let me know what as going on. I had the remind feature before but not now.  The favorite feature leaves a lot to be desired.  In fact the whole program X1 Platform needs something to be desired.  In reading the forum for the last 30/40 minutes, I am shocked to realize about 98 % is derogatory.  I guess Comcast is so big they feel we are not important.  Well remember the old saying, the bigger they are the harder they fall.  I was quite satisfied with my previous comcast package.  How can they foul something up so much when they already had a good working package.?  My neighbors who have Direct TV and Dish have no problems.   I need to call around to see what I can do to get my old package back or go to another company.  Comcast should be reported to the PUC due to their lack of telephone support.  Not acceptable.