Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,873,485

members

1,527

online

28,982

topics

Top

X1 Pixelation

New Poster

X1 Pixelation

What a joke of a system. Comcast has been to my house three times to try and fix it. There is absolutely nothing wrong with the cables in our house, tested ok. New amp installed by them. Then they have the nerve to charge me for not fixing it. Very disgusted with paying for TV we can’t watch frequently. I’ll be Direct TV doesn’t have these problems. Definitely will look into switching.
Service Expert

Re: X1 Pixelation


mrcinPA wrote:
What a joke of a system. Comcast has been to my house three times to try and fix it. There is absolutely nothing wrong with the cables in our house, tested ok. New amp installed by them. Then they have the nerve to charge me for not fixing it. Very disgusted with paying for TV we can’t watch frequently. I’ll be Direct TV doesn’t have these problems. Definitely will look into switching.

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Official Employee

Re: X1 Pixelation

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Official Employee
Moved:

Re: X1 Pixelation

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 3 replies
  • 284 views
  • 0 kudos
  • 4 in conversation