Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,762,352

members

44

online now

1,918,091

discussions

Back to Top

X1 On Demand

New Poster

Re: XRE07002

Tried this number, and it rang once then silence.

Service Expert

Re: XRE07002


db16 wrote:

Tried this number, and it rang once then silence.


just called, rang 3 times and got the menu system.

 

perhaps call from your cellphone?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

New Poster

re: XRE07002

Could you give me the number one more time? I may have dialed it wrong. I really hope that this can get sorted out...

Service Expert

Re: re: XRE07002


db16 wrote:

Could you give me the number one more time? I may have dialed it wrong. I really hope that this can get sorted out...


877-896-8678

 

Ray




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Admin1

Re: XRE07002

HI db16,

 

I'm showing that you had a tech out yesterday. Did that help this issue at all? 




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Most Valued Poster

Error SRM-3 when accessing onDemand content...

I always get the error SRM-3 when using ondemand. It usually happens when using the play next episode feature. Exiting out and going back into the episode usually works. This has been happening ever since I got x1. Luckily i mainly dvr everything. But does anyone know a fix?
Frequent Visitor

X1 on demand tv shows

 I have been in Florida for the  month of October watching the new season programming on demand, I returned home to find when I go to on demand to catch up on the new season programming it's only showing the old ones. How can I get a new seasons  on my own television that I'm getting on my iPad? Thank you 

Service Expert

Re: Error SRM-3 when accessing onDemand content...


adammusic22 wrote:
I always get the error SRM-3 when using ondemand. It usually happens when using the play next episode feature. Exiting out and going back into the episode usually works. This has been happening ever since I got x1. Luckily i mainly dvr everything. But does anyone know a fix?

No clue.  Try rebooting your X1 box?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Service Expert
Moved:

Re: X1 on demand tv shows

New Poster

Re: X1 On Demand

Where is the Empire? Season 2 Episode 6. I recorded it today and it's not in my DVR and it skips from Episode 5 to 7 On Demand.
Service Expert

Re: X1 On Demand


Price1 wrote:
Where is the Empire? Season 2 Episode 6. I recorded it today and it's not in my DVR and it skips from Episode 5 to 7 On Demand.

does it show up on your cloud DVR?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Frequent Visitor

Re: X1 On Demand

On demand has not worked for almost two weeks.  Any tv show, movie, premium channel program returns an SRM-8111 error message.  Multiple phone calls and open tickets later all I know (or "know") is that "this is a known issue" and "they're working on it."  

 

I'm paying for a service that Comcast KNOWS doesn't work.  They have no solution for me.  I can keep waiting, they tell me.  No one will call me, but maybe eventually it will just start working if I keep checking it every couple hours.  Maybe. For two weeks.

 

If anyone else has received this error code and had a better resolution would you share?  I only have 6 days of my 30 day cancellation period left and I would like to cancel my service (thus wasting the hours and hours I've put into set up and tech support over the past three weeks, but oh well..not paying over $200/month for service that doesn't work, that they know doesn't work, and that they can't seem to fix.)

Service Expert

Re: X1 On Demand

If it is a known issue, it must be localized in some way.  My On Demand has been working for months in Houston.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Most Valued Poster

Re: X1 On Demand

Come on. Of course. Box also reboots every night.
Service Expert

Re: X1 On Demand


julietb wrote:

On demand has not worked for almost two weeks.  Any tv show, movie, premium channel program returns an SRM-8111 error message.  Multiple phone calls and open tickets later all I know (or "know") is that "this is a known issue" and "they're working on it."  

 

I'm paying for a service that Comcast KNOWS doesn't work.  They have no solution for me.  I can keep waiting, they tell me.  No one will call me, but maybe eventually it will just start working if I keep checking it every couple hours.  Maybe. For two weeks.

 

If anyone else has received this error code and had a better resolution would you share?  I only have 6 days of my 30 day cancellation period left and I would like to cancel my service (thus wasting the hours and hours I've put into set up and tech support over the past three weeks, but oh well..not paying over $200/month for service that doesn't work, that they know doesn't work, and that they can't seem to fix.)


can you successfully access on demand content from web site xtv.comcast.net or any smart device using the xFinity TV app?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

New Poster

Re: X1 On Demand

After 20 years with directv I made the switch to back to comcast.  In the past few weeks, I've now lost more time rebooting my receiver than I ever lost due to satelite rain fade.  While I always knew the rain fade problem marketing was bogus, I never expected the reliability on the comcast side to be this poor.  Oh wait... another X1 Error Code: XRE-0305, on demand not available!

Service Expert

Re: X1 On Demand

If I was having as much trouble with my X1 system and its two DVR's and two RNG150 companions, I would schedule a tech visit to check my connections.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

New Poster

On demand having trouble srm-521

I seem to always have this issue. srm-521 error happens all the time and it never seems to be fixed in a few minutes. I've reset the box and the issue persists. Sometimes for days.
Regular Contributor

Re: On demand having trouble srm-521

I have seen this issue today. Does anyone have a resolution?
Service Expert

Re: On demand having trouble srm-521

Call Comcast Television technical support.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Admin1

Re: On demand having trouble srm-521

Hi Cpreimer,

 

Your box had an incorrect bootfile on it. I've provisioned it and did a reset. I did see some signal issues on your account so if this issue persists, then you'd want to have a tech come out. 




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
New Poster

On demand error SRM 8012

hi

 

I keep getting error 8012 when I try to watch any on demand HD programs.  I've tried rebooting my box but nothing works. Any idea what to do?

Service Expert

Re: On demand error SRM 8012

Call Comcast TV tech support and have them send a tech to check your connection to the Comcast servers.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

New Poster

On Demand not working

Just set up X1, And everything seems to be working EXCEPT On Demand. Notice that others are having similar problem. VERY annoying. What gives?

Service Expert

Re: On Demand not working


mdsmario wrote:

Just set up X1, And everything seems to be working EXCEPT On Demand. Notice that others are having similar problem. VERY annoying. What gives?


I'm assuming you got an SIK - self install kit.

 

Call Comcast and schedule a tech visit to check your signal quality.  The X1 System requires a very strong signal both ways.  Splitters are a known issue.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Contributor

Re: On Demand not working

Comcast has been sending me all kinds of solicitations to get X1 and I am so glad

I haven't gotten it.

 

On Demand page up button on the remote for NBC channels, is locked.  You can't page up on

NBC shows.  Very annoying, since I sometimes can't finish a show and a few days later

watch it using page up to jump to where I left off.  But Now I cant.!!!!  I have to watch the entire

show plus the commercials I have already seen. 

So I am not watching NBC anymore!

Service Expert
Moved:

Re: X1 On Demand

Service Expert
Moved:

Re: X1 On Demand

Frequent Visitor

Re: X1 On Demand

For what it's worth, after hours and hours on the phone and many more hours troubleshooting, I finally requested to just swap out the new X-1 dvr box I'd been sent and see if that solved the problem.  It did.  On Demand worked fine as soon as the new box was installed.  It wasn't the signal strength, or connection issues...it was simply the box (which I'd been sent new, direct from Comcast.)  I was told by tech support while setting up the second box that the "known issue" I'd been waiting almost 3 weeks to have fixed was basically that On Demand didn't work with some of the new X-1 boxes "for some reason."  Wish someone had told me that when I first called rather than expecting me to sit around with no service while they attempted to figure out what's wrong with their equipment.

 

Anyway, it was *incredibly* annoying, but swapping out the box for a new one solved the problem for me, without tech support phone calls, tickets, technician visits etc. and might be worth trying.

Regular Contributor

Re: X1 On Demand

I know that the issue with On Demand programs occasionally freezing for a few seconds has been out there for a while, and most of the responses are "It's a signal issue."  So that doesn't explain why I've had X1 for a month and had no problems with On Demand shows until this weekend when I started having the freezing problem.  Does signal strength go up and down by itself without anything being touched?  If so, to me that's a Comcast issue and I should be credited every time I have that problem.  FYI my equipment is a Pace v3 DVR and 2 Xi3 boxes.  I know you can only check the signal on the DVR box, and the signals were all fine while the freezing was happening.

Service Expert
Moved:

Re: X1 On Demand

Post Moved to Customer Service Forum for visibility of Comcast Official Employees. Posting in the X1 Forum will not get the attention your issue requires.

Service Expert
Moved:

On Demand freezes and power cycles

New Poster

Re: X1 On Demand

I am a brand new customer and my On Demand sometimes pixelates and when I use the On Demand feature in more than one room it freezes and re boots. It will sometimes freeze and power cycle even without any other TV being watched. Total burn.
Gold Problem Solver

Re: X1 On Demand

Posting in this forum probably won't fix it. Calling the X1 help line and possibly getting a tech out to your house is the place to start.


kabston wrote:
I am a brand new customer and my On Demand sometimes pixelates and when I use the On Demand feature in more than one room it freezes and re boots. It will sometimes freeze and power cycle even without any other TV being watched. Total burn.

 

New Poster

Re: X1 On Demand

I need to be able to find a phone number first...
Official Employee

Re: X1 On Demand

877-896-8678




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Service Expert
Moved:

Re: X1 On Demand

Frequent Visitor

Re: X1 On Demand

How long does it take for new episodes to be available on demand?  It's Tuesday night now and I'd like to watch some shows I missed from Sunday.

 

The Librarians (TNT)

Walking Dead (AMC)

90 Day Fiance (TLC)

 

Eclectic taste I know.  But I can't watch the most recent episode (11/29) for any of them.  I can watch all the episodes from 11/22 and before.  It's frustrating because if I go to TNT's website, I can watch the latest Librarians episode on my laptop.

Service Expert

Re: X1 On Demand

Did you search for them?  I found the latest episode of The Librarians in On Demand.

 

I find it's better to search for something rather than to rely on those thumbnails in Recent, etc.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

New Poster

Re: X1 On Demand

Is on demand out in Nashville. I've been getting an error code 03062 since yesterday on all shows.
Frequent Visitor

Re: X1 On Demand

That sort of worked.  

 

For "The Librarians", if I go to "search", the most recent episode is not listed.  

 

If I go to Demand --> Sunday night --> Librarians --> Watch Now then the episode is listed.

 

If I go to Demand --> Sunday night --> Librarians --> All Episodes then the episode is not listed.

 

Maybe something wrong with how the episodes are indexed?

Regular Contributor

Re: X1 On Demand

I continue to notice quite a bit of quirkiness with the on demand system.  Last night we watched a show that originally aired last Wednesday (8 days prior) on ABC and it wasn't available in HD.  Then we tried to watch another show that aired the night before (Tuesday) on NBC and it wasn't available, but other Tuesday night shows on NBC were there.  Is there an actual reason for this happening, or is it just glitches in the system?  

New Poster

Re: X1 On Demand

I am having issues watching Free Movies on demand. It's not with all titles only a few two being Hunger Games and the other being White House down. It's been going on for a while now and its quite annoying. I have restarted my X1 platform and still no results.

Service Expert

Re: X1 On Demand


SSbarron wrote:

I am having issues watching Free Movies on demand. It's not with all titles only a few two being Hunger Games and the other being White House down. It's been going on for a while now and its quite annoying. I have restarted my X1 platform and still no results.


call 877-896-8678 and let them diagnose the issue. 




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

New Poster

Why is Xfinity 1 missing On Demand episodes?

I decided to wait a few weeks after some TV series started before beginning my viewing so that I could watch multiple episodes On Demand.   When going to watch Season 3 of The Blacklist and to catch up on some Gotham I found that Xfinity 1 only offers the past 3-4 episodes and that you cannot go to the beginning of the season.

 

That's just ridiculous.  Why don't you offer all available episodes?  Clearly the networks have released the episodes so it must be policy within Comcast.

Gold Problem Solver

Re: Why is Xfinity 1 missing On Demand episodes?

Easy fix. Simply record them...

Also, availability of previous episodes is rarely controlled by Comcast. This is usually controlled by the producers of the program...


markboy wrote:

I decided to wait a few weeks after some TV series started before beginning my viewing so that I could watch multiple episodes On Demand.   When going to watch Season 3 of The Blacklist and to catch up on some Gotham I found that Xfinity 1 only offers the past 3-4 episodes and that you cannot go to the beginning of the season.

 

That's just ridiculous.  Why don't you offer all available episodes?  Clearly the networks have released the episodes so it must be policy within Comcast.





New Poster

Re: Why is Xfinity 1 missing On Demand episodes?

Well if I could go back in time and record them, I would.  Now that know Comcasts On Demand programming is lacking I'll make sure to set up recordings at the beginning of the season.  Won't help me (or any viewer) that hears about a trending series mid-season though.

 

I guess I'll just use Netflix to binge them when the season is fully released. 

Gold Problem Solver

Re: Why is Xfinity 1 missing On Demand episodes?

Before I posted my response to your post, I checked what both Netflix and Hulu had available in regards to Gotham. You should have done the same before you posted this.................



markboy wrote:

Well if I could go back in time and record them, I would.  Now that know Comcasts On Demand programming is lacking I'll make sure to set up recordings at the beginning of the season.  Won't help me (or any viewer) that hears about a trending series mid-season though.

 

I guess I'll just use Netflix to binge them when the season is fully released. 


 

New Poster

Re: Why is Xfinity 1 missing On Demand episodes?

I clearly stated "when the season is fully released".

 

I realize that you are trying to help here. It's not something that you can resolve though.  I'm frustrated that Comcast isn't able to make the full library of released episodes available.  Period.

Gold Problem Solver

Re: Why is Xfinity 1 missing On Demand episodes?

You missed something I said. The producers of the program usually control this. In the case of Gotham, you need to take this issue up with FOX and the producers of Gotham, not Comcast....


markboy wrote:

I clearly stated "when the season is fully released".

 

I realize that you are trying to help here. It's not something that you can resolve though.  I'm frustrated that Comcast isn't able to make the full library of released episodes available.  Period.