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X1 On Demand

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Message 301 of 720
5,049 Views

Tried this number, and it rang once then silence.

Posted by
Service Expert

Message 302 of 720
5,045 Views

db16 wrote:

Tried this number, and it rang once then silence.


just called, rang 3 times and got the menu system.

 

perhaps call from your cellphone?




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Message 303 of 720
5,033 Views

Could you give me the number one more time? I may have dialed it wrong. I really hope that this can get sorted out...

Posted by
Service Expert

Message 304 of 720
5,022 Views

db16 wrote:

Could you give me the number one more time? I may have dialed it wrong. I really hope that this can get sorted out...


877-896-8678

 

Ray




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Posted by
Admin1

Message 305 of 720
4,978 Views

HI db16,

 

I'm showing that you had a tech out yesterday. Did that help this issue at all? 




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Message 306 of 720
4,968 Views
I always get the error SRM-3 when using ondemand. It usually happens when using the play next episode feature. Exiting out and going back into the episode usually works. This has been happening ever since I got x1. Luckily i mainly dvr everything. But does anyone know a fix?
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Message 307 of 720
4,951 Views

 I have been in Florida for the  month of October watching the new season programming on demand, I returned home to find when I go to on demand to catch up on the new season programming it's only showing the old ones. How can I get a new seasons  on my own television that I'm getting on my iPad? Thank you 

Posted by
Service Expert

Message 308 of 720
4,938 Views

adammusic22 wrote:
I always get the error SRM-3 when using ondemand. It usually happens when using the play next episode feature. Exiting out and going back into the episode usually works. This has been happening ever since I got x1. Luckily i mainly dvr everything. But does anyone know a fix?

No clue.  Try rebooting your X1 box?




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Posted by
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Message 309 of 720
4,933 Views
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Message 310 of 720
4,880 Views
Where is the Empire? Season 2 Episode 6. I recorded it today and it's not in my DVR and it skips from Episode 5 to 7 On Demand.
Posted by
Service Expert

Message 311 of 720
4,863 Views

Price1 wrote:
Where is the Empire? Season 2 Episode 6. I recorded it today and it's not in my DVR and it skips from Episode 5 to 7 On Demand.

does it show up on your cloud DVR?




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Message 312 of 720
4,861 Views

On demand has not worked for almost two weeks.  Any tv show, movie, premium channel program returns an SRM-8111 error message.  Multiple phone calls and open tickets later all I know (or "know") is that "this is a known issue" and "they're working on it."  

 

I'm paying for a service that Comcast KNOWS doesn't work.  They have no solution for me.  I can keep waiting, they tell me.  No one will call me, but maybe eventually it will just start working if I keep checking it every couple hours.  Maybe. For two weeks.

 

If anyone else has received this error code and had a better resolution would you share?  I only have 6 days of my 30 day cancellation period left and I would like to cancel my service (thus wasting the hours and hours I've put into set up and tech support over the past three weeks, but oh well..not paying over $200/month for service that doesn't work, that they know doesn't work, and that they can't seem to fix.)

Posted by
Service Expert

Message 313 of 720
4,850 Views

If it is a known issue, it must be localized in some way.  My On Demand has been working for months in Houston.




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Posted by
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Message 314 of 720
4,833 Views
Come on. Of course. Box also reboots every night.
Posted by
Service Expert

Message 315 of 720
4,809 Views

julietb wrote:

On demand has not worked for almost two weeks.  Any tv show, movie, premium channel program returns an SRM-8111 error message.  Multiple phone calls and open tickets later all I know (or "know") is that "this is a known issue" and "they're working on it."  

 

I'm paying for a service that Comcast KNOWS doesn't work.  They have no solution for me.  I can keep waiting, they tell me.  No one will call me, but maybe eventually it will just start working if I keep checking it every couple hours.  Maybe. For two weeks.

 

If anyone else has received this error code and had a better resolution would you share?  I only have 6 days of my 30 day cancellation period left and I would like to cancel my service (thus wasting the hours and hours I've put into set up and tech support over the past three weeks, but oh well..not paying over $200/month for service that doesn't work, that they know doesn't work, and that they can't seem to fix.)


can you successfully access on demand content from web site xtv.comcast.net or any smart device using the xFinity TV app?




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Message 316 of 720
4,784 Views

After 20 years with directv I made the switch to back to comcast.  In the past few weeks, I've now lost more time rebooting my receiver than I ever lost due to satelite rain fade.  While I always knew the rain fade problem marketing was bogus, I never expected the reliability on the comcast side to be this poor.  Oh wait... another X1 Error Code: XRE-0305, on demand not available!

Posted by
Service Expert

Message 317 of 720
4,781 Views

If I was having as much trouble with my X1 system and its two DVR's and two RNG150 companions, I would schedule a tech visit to check my connections.




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Message 318 of 720
4,901 Views
I seem to always have this issue. srm-521 error happens all the time and it never seems to be fixed in a few minutes. I've reset the box and the issue persists. Sometimes for days.
Posted by
Regular Contributor

Message 319 of 720
4,761 Views
I have seen this issue today. Does anyone have a resolution?
Posted by
Service Expert

Message 320 of 720
4,737 Views

Call Comcast Television technical support.




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Posted by
Admin1

Message 321 of 720
4,730 Views

Hi Cpreimer,

 

Your box had an incorrect bootfile on it. I've provisioned it and did a reset. I did see some signal issues on your account so if this issue persists, then you'd want to have a tech come out. 




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Message 322 of 720
4,715 Views

hi

 

I keep getting error 8012 when I try to watch any on demand HD programs.  I've tried rebooting my box but nothing works. Any idea what to do?

Posted by
Service Expert

Message 323 of 720
5,249 Views

Call Comcast TV tech support and have them send a tech to check your connection to the Comcast servers.




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Message 324 of 720
5,261 Views

Just set up X1, And everything seems to be working EXCEPT On Demand. Notice that others are having similar problem. VERY annoying. What gives?

Posted by
Service Expert

Message 325 of 720
5,210 Views

mdsmario wrote:

Just set up X1, And everything seems to be working EXCEPT On Demand. Notice that others are having similar problem. VERY annoying. What gives?


I'm assuming you got an SIK - self install kit.

 

Call Comcast and schedule a tech visit to check your signal quality.  The X1 System requires a very strong signal both ways.  Splitters are a known issue.




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Posted by
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Message 326 of 720
5,200 Views

Comcast has been sending me all kinds of solicitations to get X1 and I am so glad

I haven't gotten it.

 

On Demand page up button on the remote for NBC channels, is locked.  You can't page up on

NBC shows.  Very annoying, since I sometimes can't finish a show and a few days later

watch it using page up to jump to where I left off.  But Now I cant.!!!!  I have to watch the entire

show plus the commercials I have already seen. 

So I am not watching NBC anymore!

Posted by
Service Expert

Message 327 of 720
5,137 Views
Posted by
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Message 328 of 720
5,134 Views
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Message 329 of 720
5,131 Views

For what it's worth, after hours and hours on the phone and many more hours troubleshooting, I finally requested to just swap out the new X-1 dvr box I'd been sent and see if that solved the problem.  It did.  On Demand worked fine as soon as the new box was installed.  It wasn't the signal strength, or connection issues...it was simply the box (which I'd been sent new, direct from Comcast.)  I was told by tech support while setting up the second box that the "known issue" I'd been waiting almost 3 weeks to have fixed was basically that On Demand didn't work with some of the new X-1 boxes "for some reason."  Wish someone had told me that when I first called rather than expecting me to sit around with no service while they attempted to figure out what's wrong with their equipment.

 

Anyway, it was *incredibly* annoying, but swapping out the box for a new one solved the problem for me, without tech support phone calls, tickets, technician visits etc. and might be worth trying.

Posted by
Regular Contributor

Message 330 of 720
5,124 Views

I know that the issue with On Demand programs occasionally freezing for a few seconds has been out there for a while, and most of the responses are "It's a signal issue."  So that doesn't explain why I've had X1 for a month and had no problems with On Demand shows until this weekend when I started having the freezing problem.  Does signal strength go up and down by itself without anything being touched?  If so, to me that's a Comcast issue and I should be credited every time I have that problem.  FYI my equipment is a Pace v3 DVR and 2 Xi3 boxes.  I know you can only check the signal on the DVR box, and the signals were all fine while the freezing was happening.

Posted by
Service Expert

Message 331 of 720
5,102 Views

Post Moved to Customer Service Forum for visibility of Comcast Official Employees. Posting in the X1 Forum will not get the attention your issue requires.

Posted by
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Message 332 of 720
5,055 Views
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Message 333 of 720
5,073 Views
I am a brand new customer and my On Demand sometimes pixelates and when I use the On Demand feature in more than one room it freezes and re boots. It will sometimes freeze and power cycle even without any other TV being watched. Total burn.
Posted by
Gold Problem Solver

Message 334 of 720
5,068 Views

Posting in this forum probably won't fix it. Calling the X1 help line and possibly getting a tech out to your house is the place to start.


kabston wrote:
I am a brand new customer and my On Demand sometimes pixelates and when I use the On Demand feature in more than one room it freezes and re boots. It will sometimes freeze and power cycle even without any other TV being watched. Total burn.

 

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Message 335 of 720
5,035 Views
I need to be able to find a phone number first...
Posted by
Official Employee

Message 336 of 720
5,032 Views

877-896-8678




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Posted by
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Message 337 of 720
4,997 Views
Posted by
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Message 338 of 720
5,003 Views

How long does it take for new episodes to be available on demand?  It's Tuesday night now and I'd like to watch some shows I missed from Sunday.

 

The Librarians (TNT)

Walking Dead (AMC)

90 Day Fiance (TLC)

 

Eclectic taste I know.  But I can't watch the most recent episode (11/29) for any of them.  I can watch all the episodes from 11/22 and before.  It's frustrating because if I go to TNT's website, I can watch the latest Librarians episode on my laptop.

Posted by
Service Expert

Message 339 of 720
4,988 Views

Did you search for them?  I found the latest episode of The Librarians in On Demand.

 

I find it's better to search for something rather than to rely on those thumbnails in Recent, etc.




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Message 340 of 720
4,979 Views
Is on demand out in Nashville. I've been getting an error code 03062 since yesterday on all shows.
Posted by
Frequent Visitor

Message 341 of 720
4,957 Views

That sort of worked.  

 

For "The Librarians", if I go to "search", the most recent episode is not listed.  

 

If I go to Demand --> Sunday night --> Librarians --> Watch Now then the episode is listed.

 

If I go to Demand --> Sunday night --> Librarians --> All Episodes then the episode is not listed.

 

Maybe something wrong with how the episodes are indexed?

Posted by
Regular Contributor

Message 342 of 720
4,948 Views

I continue to notice quite a bit of quirkiness with the on demand system.  Last night we watched a show that originally aired last Wednesday (8 days prior) on ABC and it wasn't available in HD.  Then we tried to watch another show that aired the night before (Tuesday) on NBC and it wasn't available, but other Tuesday night shows on NBC were there.  Is there an actual reason for this happening, or is it just glitches in the system?  

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Message 343 of 720
4,918 Views

I am having issues watching Free Movies on demand. It's not with all titles only a few two being Hunger Games and the other being White House down. It's been going on for a while now and its quite annoying. I have restarted my X1 platform and still no results.

Posted by
Service Expert

Message 344 of 720
4,910 Views

SSbarron wrote:

I am having issues watching Free Movies on demand. It's not with all titles only a few two being Hunger Games and the other being White House down. It's been going on for a while now and its quite annoying. I have restarted my X1 platform and still no results.


call 877-896-8678 and let them diagnose the issue. 




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Message 345 of 720
4,901 Views

I decided to wait a few weeks after some TV series started before beginning my viewing so that I could watch multiple episodes On Demand.   When going to watch Season 3 of The Blacklist and to catch up on some Gotham I found that Xfinity 1 only offers the past 3-4 episodes and that you cannot go to the beginning of the season.

 

That's just ridiculous.  Why don't you offer all available episodes?  Clearly the networks have released the episodes so it must be policy within Comcast.

Posted by
Gold Problem Solver

Message 346 of 720
4,896 Views

Easy fix. Simply record them...

Also, availability of previous episodes is rarely controlled by Comcast. This is usually controlled by the producers of the program...


markboy wrote:

I decided to wait a few weeks after some TV series started before beginning my viewing so that I could watch multiple episodes On Demand.   When going to watch Season 3 of The Blacklist and to catch up on some Gotham I found that Xfinity 1 only offers the past 3-4 episodes and that you cannot go to the beginning of the season.

 

That's just ridiculous.  Why don't you offer all available episodes?  Clearly the networks have released the episodes so it must be policy within Comcast.





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Message 347 of 720
4,891 Views

Well if I could go back in time and record them, I would.  Now that know Comcasts On Demand programming is lacking I'll make sure to set up recordings at the beginning of the season.  Won't help me (or any viewer) that hears about a trending series mid-season though.

 

I guess I'll just use Netflix to binge them when the season is fully released. 

Posted by
Gold Problem Solver

Message 348 of 720
4,878 Views

Before I posted my response to your post, I checked what both Netflix and Hulu had available in regards to Gotham. You should have done the same before you posted this.................



markboy wrote:

Well if I could go back in time and record them, I would.  Now that know Comcasts On Demand programming is lacking I'll make sure to set up recordings at the beginning of the season.  Won't help me (or any viewer) that hears about a trending series mid-season though.

 

I guess I'll just use Netflix to binge them when the season is fully released. 


 

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Message 349 of 720
4,869 Views

I clearly stated "when the season is fully released".

 

I realize that you are trying to help here. It's not something that you can resolve though.  I'm frustrated that Comcast isn't able to make the full library of released episodes available.  Period.

Posted by
Gold Problem Solver

Message 350 of 720
4,863 Views

You missed something I said. The producers of the program usually control this. In the case of Gotham, you need to take this issue up with FOX and the producers of Gotham, not Comcast....


markboy wrote:

I clearly stated "when the season is fully released".

 

I realize that you are trying to help here. It's not something that you can resolve though.  I'm frustrated that Comcast isn't able to make the full library of released episodes available.  Period.