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X1 On Demand

Posted by
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Member Since: ‎08-02-2013
Posts: 12,592
Message 251 of 718 (3,297 Views)

Re: X1 On Demand


angmac24 wrote:

Is my X1 on demand using up all my data limits on my xfinity internet...I am about to go over the allowed limit I have this month and I didnt know if it was because I was watching everything on demand and on netflix.  I am hoping it was just the netfix and not the on demand.  so my question is :  Does X1 on demand use up my internet data?


OnDemand is not supposed to be counted towards your cap.... Netflix DOES indeed count against your cap...




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Member Since: ‎07-26-2015
Posts: 3
Message 252 of 718 (3,291 Views)

Re: X1 On Demand

thank you ray for the clarification

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Member Since: ‎10-15-2014
Posts: 5
Message 253 of 718 (3,214 Views)

Re: X1 On Demand

Ok- I recently got triple play (7/1), and have had a LOT of issues with the on demand just in the past week or so, and only on some videos. Tonight I was trying to watch Prometheus on demand which is a TNT re-broadcast, and it's pixellating like crazy- skipping both audio and video without any particular pattern. It seems like the on-demand is worse between 7pm onwards tonight. It's maddening because I spent ALL of July trying to get all of the bugs fixed in the system just to get the on-demand and Starz and channels to work properly. Cudos to Tom Foley for his previous help- yet this is yet another glitch that seems to be sporadic at best. But it's the worst picture/sound that I've experienced yet with Comcast. This movie is unwatchable as it seems like my modem/router isn't getting a proper signal. I've had three/four different X1 boxes since 7/1... Plus what is the deal with "data caps" ? I had NO idea nor was I told any any internet data caps or limits. I watch a lot of things on Netflix and Hulu, and notice that my signal ALWAYS seems to get slower and weaker in the evening hours. I didn't know about any data limits with Comcast. Any thoughts/suggestions?
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Member Since: ‎08-06-2015
Posts: 4
Message 254 of 718 (3,200 Views)

Re: X1 On Demand

When i go ondemand and search free movies it doesnt let me see more. It just shows the few lined up on screen.
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Member Since: ‎08-08-2015
Posts: 2
Message 255 of 718 (3,169 Views)

Re: X1 On Demand

IT seems like a lot of the on demand that we have that used to be free won't let us watch it anymore without a subscription. We have HBO but none of the HBO on demand works. Anyone else having this problem?
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Member Since: ‎09-11-2012
Posts: 1
Message 256 of 718 (3,130 Views)

Re: X1 On Demand

I recently upgraded to X1 so far it is working well, the only issue I have is with VOD for the premium channels.  With the older Xfinity boxes you got movie listings by categories, drama, suspense, action … but with the X1 there are not category listings in the premium VOD section.  It looks nice very much like Netflix but without the category grouping with Netflix.  If there is setting to change this I can’t find it.

Posted by
Service Expert

Member Since: ‎08-19-2009
Posts: 7,218
Message 257 of 718 (3,123 Views)

Re: X1 On Demand

The only "fix" I've seen is someone using an XR11 voice command or a smartphone with xfinity TV remote with voice.




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Member Since: ‎08-15-2015
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Message 258 of 718 (2,943 Views)

Just upgraded to x1 on demand doesn't work.

On demand doesn't work at all since Friday when I upgraded to x1 box. Keep getting error message xre07002....

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Member Since: ‎08-15-2015
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Message 259 of 718 (2,937 Views)

Re: Just upgraded to x1 on demand doesn't work.

Tried to use the xfinity app to troubleshoot won't allow me to login.

Posted by
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Member Since: ‎10-22-2012
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Message 260 of 718 (2,880 Views)

Re: Just upgraded to x1 on demand doesn't work.


DaNyAo wrote:

Tried to use the xfinity app to troubleshoot won't allow me to login.


call the 24 hour x1 support center at 877-896-8678




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Member Since: ‎08-25-2015
Posts: 2
Message 261 of 718 (3,028 Views)

Re: X1 On Demand

SRM-8 code all morning. Starting to have this happen daily. Pretty frustrating paying more than I did with Directv with way more issues. I understand stuff happens, but having issues with on demand so frequently? I've unplugged box, checked all connections. Anything else I can do to watch the shows/movies I want to watch when I want to watch them?
Posted by
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Member Since: ‎08-02-2013
Posts: 12,592
Message 262 of 718 (3,026 Views)

Re: X1 On Demand


Jhinson wrote:
SRM-8 code all morning. Starting to have this happen daily. Pretty frustrating paying more than I did with Directv with way more issues. I understand stuff happens, but having issues with on demand so frequently? I've unplugged box, checked all connections. Anything else I can do to watch the shows/movies I want to watch when I want to watch them?

Srm-008 is here:  https://customer.xfinity.com/help-and-support/cable-tv/x1-errorcode-srm-0x0008-unable-to-play-video/

 

However, your already rebooting device not solving this could mean you have SIGNAL ISSUES...   you should schedule a TECH to come onsite and evaluate the issues and make the necessary repairs so that you enjoy your X1 system.




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Member Since: ‎08-30-2015
Posts: 1
Message 263 of 718 (3,571 Views)

Re: X1 On Demand

I had the new X1 DVR installed 2 weeks ago is my living room and a second HD only box installed in my master bedroom. TV, DVR and On Demand works fine in the living room; however, the bedroom's On Demand will freeze within seconds of playing, then will continue to repeat the freezing seconds later. TV and DVR'd shows play fine. Any ideas or is a service call and technician required?

Posted by
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Member Since: ‎08-19-2009
Posts: 7,218
Message 264 of 718 (3,565 Views)

Re: X1 On Demand

Sure sounds like you have a problem somewhere in your wiring.  The X1 system requires a strong, clean signal to work properly. 

 

If it were me, I would schedule a tech visit.




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Posted by
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Member Since: ‎08-31-2015
Posts: 25
Message 265 of 718 (3,551 Views)

Re: X1 On Demand

@Peacekeeper
U should schedule a tech to come out and replace the HD box with a xi3. They work off of one of the tuners (record 4 watch a 5th) of the X1 DVR and require no signal to work. It functions exactly as the main DVR box and that will solve ur issues. Tech doing the install will be able to check if the line has noise(interference) and needs to be replaced.
Posted by
Edited on
‎08-31-2015 08:41 AM

Service Expert

Member Since: ‎08-19-2009
Posts: 7,218
Message 266 of 718 (3,830 Views)

Re: X1 On Demand

[ Edited ]

Attmann wrote:
@Peacekeeper
U should schedule a tech to come out and replace the HD box with a xi3. They work off of one of the tuners (record 4 watch a 5th) of the X1 DVR and require no signal to work. It functions exactly as the main DVR box and that will solve ur issues. Tech doing the install will be able to check if the line has noise(interference) and needs to be replaced.

Some X1 DVR's only have 5 tuners, so that would be record 4 watch a 5th. 




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Posted by
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Member Since: ‎08-26-2015
Posts: 70
Message 267 of 718 (3,828 Views)

Re: X1 On Demand

I got the PX013AN, I also have an X1 box in the basement connected to it.  So, how many shows can I watch or record and does the basement affect/subtract by 1 because it is using the DVR tuner?

Posted by
Service Expert

Member Since: ‎08-02-2013
Posts: 12,592
Message 268 of 718 (3,824 Views)

Re: X1 On Demand


Ringfinger wrote:

I got the PX013AN, I also have an X1 box in the basement connected to it.  So, how many shows can I watch or record and does the basement affect/subtract by 1 because it is using the DVR tuner?


If the Xi3 is ON it is using a tuner from the DVR....   Depending on your DVR, you will have 5 or 6 tuners available for use...   Xi3 subtracts one from this inventory when being used.




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Posted by
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Member Since: ‎10-22-2012
Posts: 7,067
Message 269 of 718 (3,810 Views)

Re: X1 On Demand


geek46 wrote:

Ringfinger wrote:

I got the PX013AN, I also have an X1 box in the basement connected to it.  So, how many shows can I watch or record and does the basement affect/subtract by 1 because it is using the DVR tuner?


If the Xi3 is ON it is using a tuner from the DVR....   Depending on your DVR, you will have 5 or 6 tuners available for use...   Xi3 subtracts one from this inventory when being used.


the DVRs tuners are available to the Xi3s if they are not otherwise busy. It has been said on other threads that if a user has a single DVR, records 6 channels that the xi3 can only watch a chan being recorded, or a current recording already finished, or an on-demand asset. can someone re-verify this since change to 6 tuners?




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Posted by
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Member Since: ‎08-02-2013
Posts: 12,592
Message 270 of 718 (3,657 Views)

Re: X1 On Demand

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Member Since: ‎10-03-2015
Posts: 1
Message 271 of 718 (3,526 Views)

Re: X1 On Demand

Getting error message "XRE-022" when I try to play any program On Demand. Getting this error on all boxes, except for my DVR box. 

Posted by
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Member Since: ‎06-27-2013
Posts: 213
Message 272 of 718 (3,519 Views)

Re: X1 On Demand


crogers1852 wrote:

Getting error message "XRE-022" when I try to play any program On Demand. Getting this error on all boxes, except for my DVR box. 


There must be something going on with On-Demand today. I've been trying to watch shows on History On-Demand and am getting an SRM-8001 error on some of them. I'll wait a while and try again before starting the unplug the box and when that doesn't work, call repair routine.

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Message 273 of 718 (3,495 Views)

xre-07002 on demand for Game of Thrones

Im new to comcast and had the service for about.. 6 days now. Just got a code XRE-07002 while trying to access Game of Thrones under HBO. I have the HBO package and watched several episodes the past few days. Now it's displaying there are no episodes. (Last night every episode said it expires 11/1) if I browse through other shows everything pops up fine aside from the one show I've actually been watching....
Posted by
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Member Since: ‎08-02-2013
Posts: 12,592
Message 274 of 718 (3,480 Views)

Re: xre-07002 on demand for Game of Thrones


avermette wrote:
Im new to comcast and had the service for about.. 6 days now. Just got a code XRE-07002 while trying to access Game of Thrones under HBO. I have the HBO package and watched several episodes the past few days. Now it's displaying there are no episodes. (Last night every episode said it expires 11/1) if I browse through other shows everything pops up fine aside from the one show I've actually been watching....

Which episode are you getting the error on?

 

-=Ray=-



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Member Since: ‎10-13-2015
Posts: 3
Message 275 of 718 (3,429 Views)

Re: X1 On Demand

 

I look forward to watching Great British Baking Show on Monday evenings, when it usually appears on X1 VOD.  However, episode 6 that aired Sunday is missing.  Any idea when it will become available?  The unreliability of shows getting added to On Demand is so frustrating!

 
Posted by
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Member Since: ‎08-30-2013
Posts: 109
Message 276 of 718 (3,541 Views)

On Demand SRM-4 error

When I try to play a program On Demand, I get an SRM-4 error. This just started happening today; I watched a program On Demand yesterday. Any advice (other than just to restart my box)?
Posted by
Edited on
‎10-17-2015 01:53 PM

Service Expert

Member Since: ‎08-19-2009
Posts: 7,218
Message 277 of 718 (3,538 Views)

Re: On Demand SRM-4 error

[ Edited ]

If you have more than one X! box, you can always try rebooting all of them.

 

Which X1 box do you have?

 

http://customer.xfinity.com/help-and-support/cable-tv/x1-hub-vs-companion-box

 

http://forums.xfinity.com/t5/forums/searchpage/tab/message?filter=labels%2Clocation&location=forum-b...




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Posted by
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Member Since: ‎08-30-2013
Posts: 109
Message 278 of 718 (3,507 Views)

Re: On Demand SRM-4 error

It's working again.
Posted by
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Member Since: ‎08-30-2013
Posts: 109
Message 279 of 718 (3,492 Views)

Re: On Demand SRM-4 error

...and now it's not working again. One DVR, don't know what kind. Already tried restarting.
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Member Since: ‎08-30-2013
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Message 280 of 718 (3,430 Views)

Re: On Demand SRM-4 error

I think I have the PACE XG1 DVR, looking at the pictures.
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Member Since: ‎08-30-2013
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Message 281 of 718 (3,425 Views)

Re: On Demand SRM-4 error

Working again. Hope this doesn't happen all day.
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Message 282 of 718 (4,283 Views)

Re: X1 On Demand isn't working

I have been dealing with this same issue for the past week.  I have called support, and they have tried resetting box numerous times without any luck .. still having the issue.  I have been told on a few occasions I would get a call back at a certain time, yet, not getting a phone call.  Last time I talked to someone, they said they would try one more reset then that was all they could do, without saying what the resolution would be if the reset didn't work .. then the box never reset .. and I'm still having the issue.  I am really getting fed up with the xfinity/comcast customer service with this.

 

When I try to go to on demand programming, I get a srm-8012 error message

Posted by
Service Expert

Member Since: ‎08-02-2013
Posts: 12,592
Message 283 of 718 (4,278 Views)

Re: X1 On Demand isn't working


kerry_aquaman wrote:

I have been dealing with this same issue for the past week.  I have called support, and they have tried resetting box numerous times without any luck .. still having the issue.  I have been told on a few occasions I would get a call back at a certain time, yet, not getting a phone call.  Last time I talked to someone, they said they would try one more reset then that was all they could do, without saying what the resolution would be if the reset didn't work .. then the box never reset .. and I'm still having the issue.  I am really getting fed up with the xfinity/comcast customer service with this.

 

When I try to go to on demand programming, I get a srm-8012 error message


 

The article for that error message is here:  http://customer.xfinity.com/help-and-support/cable-tv/x1-errorcode-xre-22-srm-8012-unable-to-play-vi...

 

Since yu have already rebooted and talk with Customer Service, you should get a Tech onsite to investigate and make the repairs necessary for you to enjoy your On Demand.

 

 



The Support Forums are "public" forums and you should not post identifiable information (full name, account number, address, phone numbers & email addresses).  Users of these forums are Comcast customers,the same as you & me and volunteer their time to assist with the issues and/or problems that you may be experiencing.  Please ensure your post is in the correct Forum to begin with.  Please do not send me Private Messages for personal help but instead use the Forums to allow everyone to read and offer comments to assist you.  Comcast employees are identified with RED lettered User Names.

 




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Posted by
Service Expert

Member Since: ‎10-22-2012
Posts: 7,067
Message 284 of 718 (4,266 Views)

Re: X1 On Demand isn't working


kerry_aquaman wrote:

I have been dealing with this same issue for the past week.  I have called support, and they have tried resetting box numerous times without any luck .. still having the issue.  I have been told on a few occasions I would get a call back at a certain time, yet, not getting a phone call.  Last time I talked to someone, they said they would try one more reset then that was all they could do, without saying what the resolution would be if the reset didn't work .. then the box never reset .. and I'm still having the issue.  I am really getting fed up with the xfinity/comcast customer service with this.

 

When I try to go to on demand programming, I get a srm-8012 error message


you have access to 'cloud' services? does xtv.comcast.net work for you? have a smart device to run xfinity X1 app or the xfinity TVgo app? All of those have IP delivered on-demand. If you can get any of those to login, try playing an on-demand asset and see if successful.




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Posted by
Edited on
‎10-18-2015 09:46 AM

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Message 285 of 718 (4,264 Views)

Re: X1 On Demand isn't working

[ Edited ]

The Xfinity TVgo app wouldn't work either when I tried it.

 

Posted by
Service Expert

Member Since: ‎10-22-2012
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Message 286 of 718 (4,258 Views)

Re: X1 On Demand isn't working


kerry_aquaman wrote:

The Xfinity TVgo app wouldn't work either when I tried it.

 


did you change your smart device to cell data before trying to access (since cable/internet off)?




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Member Since: ‎10-18-2015
Posts: 4
Message 287 of 718 (4,248 Views)

Re: X1 On Demand isn't working

cable/internet is working .. just the on demand is not working

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Edited on
‎10-18-2015 02:16 PM

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Message 288 of 718 (4,237 Views)

Re: X1 On Demand isn't working

[ Edited ]

kerry_aquaman wrote:

cable/internet is working .. just the on demand is not working


did you try accessing the same on-demand assets from http://xtv.comcast.net to see if on-demain on-demand works on IP ? this would confirm if IP works that it is the set top box(es) that needs attention.

 

edit: autocorrect 'fix'




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Message 289 of 718 (4,231 Views)

Re: X1 On Demand isn't working

It did work through http://xtv.comcast.net which would make it a problem with the box.

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Message 290 of 718 (4,222 Views)

Re: X1 On Demand isn't working


kerry_aquaman wrote:

It did work through http://xtv.comcast.net which would make it a problem with the box.


if you have a smart device use app xfinity myAccount. after logging in, select TV tab at the bottom and the set top box location you are having issues, and then 'troubleshooting'. select first the'cable box is acting strangely and the entitlements will be resent after doing the first test answer no, then you will be offered 'refreshing device info' select that.  hit the back arrow until back at the menu for 'problems' and select on-demand. select 'no' and the on-demand component will be refreshed.then answer 'no' again and select restart device. 

 

after the reboot see if your problem has been fixed. If not call 877-896-8678 so they can look at the technical logs in the set top box (remotely) and verify signal levels are withing operating parameters. If they are not or they are borderline the specialist can set up a truck roll to fix the issue.




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Member Since: ‎05-20-2013
Posts: 7
Message 291 of 718 (3,412 Views)

Reign On Demand

the copies of Reign TV Program on my DVR and the copies on "Episodes" have been copied on a split screen.  Bottom on top and top and bottom.  Can xFinity fix ???

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Member Since: ‎09-09-2009
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Message 292 of 718 (3,401 Views)

Re: Reign On Demand

Are you sure this is on your DVR and not OnDemand?

 

When you choose Watch, it clearly pops up on the screen DVR or XFINITY OnDemand.

 

More than likely you're watching OnDemand, and you're picking the 3D option. If you had a 3D TV, you would then turn on 3D mode.

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Message 293 of 718 (3,339 Views)

On demand not working

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Message 294 of 718 (3,326 Views)

Re: Reign On Demand

3D, I didn't even think of that.  I've never selected 3D before, but maybe by mistake I did.  I'll check.  Thanks

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Message 295 of 718 (4,138 Views)

Re: X1 On Demand isn't working

Hi kerry_aquaman,

 

Health check on your account did show some signal issues that could be contributing to your issue. As geek46 suggested, you should have a tech come out to correct those signal issues and see if they resolve your On Demand issue. 




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Member Since: ‎10-25-2015
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Message 296 of 718 (3,329 Views)

XRE07002

Hello, I am new to this forum and I recently got new X1 DVR service  last Wednesday. However, from the first time I tried to watch a show on Demand, I recieved this error. XRE07002.  Further more, the Video Description that is turned on, doesn't supply video description! Also the Voice Remote will let me say things like, Watch Channel 31 (ESPN in my area), but not  not Watch ESPN. I have had 4 different techs at my house, and they told me that there was some sort of outage. However, my account shows nothing. Further more, when I check the my account ap,  I can see my modem listed, but not my x1 DVR! What in the world is going on?

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Edited on
‎10-25-2015 06:09 PM

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Message 297 of 718 (3,319 Views)

Re: XRE07002

[ Edited ]

It sounds like your DVR hasn't been "provisioned" for your account.  It might not even be provisioned, period.

 

Call Comcast customer service and describe your issue.




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Message 298 of 718 (3,315 Views)

Re: XRE07002

Who do I need to talk to, in what part of customer service? I've talked to so many people already, I have no clue  anymore.

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Member Since: ‎10-22-2012
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Message 299 of 718 (3,311 Views)

Re: XRE07002


db16 wrote:

Who do I need to talk to, in what part of customer service? I've talked to so many people already, I have no clue  anymore.


call 877-896-8678. When you get a live person ask them to verify the equipment on your account. You might want to take a picture of the bar code on each piece of equipment before calling.




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Member Since: ‎10-25-2015
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Message 300 of 718 (3,308 Views)

Re: XRE07002

I will give that a shot. That could be why it's not working after all. I'll post if there are anymore problems.