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X1 On Demand

Posted by
Most Valued Poster

Message 701 of 720
2,861 Views
I get this alot :

Sorry we're having some trouble. Error code XRE-22 SRM-3.

Happens when clicking Play Next Episode, while watching a series OnDemand. Specifically The Strain, but ive experienced this since day one with x1. One reason why I prefer to DVR everything.

Anybody ever experience this with OnDemand content and actually find a fix?
Posted by
Frequent Visitor

Message 702 of 720
2,895 Views

Last night's episode didn't air in Chicago because of baseball overrun.  The on demand copy is also baseball.

Posted by
Frequent Visitor

Message 703 of 720
2,849 Views

It's fixed.  Thanks

Posted by
Contributor

Message 704 of 720
2,843 Views

Just got e-mail asking me to mark "accepted solution" but cannot find that option.  Yes, I can view TCM On Demand movies online.  They are now on X1 TV, also.  Thanks, Rustyben.

 

ps After posting, I saw the "choose this solution" option and just clicked on it now.  

Posted by
Visitor
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Message 705 of 720
2,821 Views

We recently upgraded to X1 and it used to be that in the old On Demand content under the movies section there was a way to see what was coming the next month... is that gone with X1 or is it some place I just can't find?

 

I tried searching the forums contents to see if it was answered before but had no luck so if this is a repeat question, my apologies.

 

 

Posted by
Visitor
Message 706 of 720
2,612 Views
I have had X1 for a couole of months and I'm having multiple issues. On Demand is not updating properly. It takes an excessive amount of time for shows to become available after they've aired.
Certain HD channels are pixelated and there are a couole of channels rhat I cannot access at all.
In the middle of the night, each night, I get messages on all the boxes that updates need to be installed. I''m not necessarily going to be awake to see these messages and I don't knownif it's normal to get these messages daily.
Posted by
Visitor
Message 707 of 720
2,514 Views
Jane the virgin aired Monday 9/14 (season 3, episode 6,chapter 50). Why can't I view it till 11/21? I just upgraded to X1 btw.

Before upgrading, I was able to watch it the next day on demand.
Posted by
Service Expert

Message 708 of 720
2,433 Views
Posted by
Frequent Visitor
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Message 709 of 720
2,096 Views

 I have a subscription to showtime, and just noticed while I was browsing through the showtime movies many of them were rent or buy there was no view for free option?   I am I seeing movies that I would have to pay for to watch on a movie network that I pay to subscribe to?

 Is there some kind of a glitch with the X1  and it showing me on demand movies instead of movies that are part of the Showtime package,  or is this just a mammogram to relieve me up more of my hard-earned money?

Posted by
Service Expert

Message 710 of 720
1,572 Views
Posted by
Regular Contributor

Message 711 of 720
1,514 Views

I was watching Season 2 of The Missing and wanted the wife to see Episode 1 and 2 to catch up with me.  All episodes are ON DEMAND right now except Episode 1 it says it is scheduled to play at 10 pm.     A few days ago I watched it ON DEMAND.    Is this an anomaly?   It is not the first showing of this episode it was released a few weeks ago at least.   I am certainly able to watch movies On Demand even if they are scheduled.   Thought I would throw this out there.  Thanks

Posted by
Service Expert

Message 712 of 720
1,476 Views

oregonducks444 wrote:

I was watching Season 2 of The Missing and wanted the wife to see Episode 1 and 2 to catch up with me.  All episodes are ON DEMAND right now except Episode 1 it says it is scheduled to play at 10 pm.     A few days ago I watched it ON DEMAND.    Is this an anomaly?   It is not the first showing of this episode it was released a few weeks ago at least.   I am certainly able to watch movies On Demand even if they are scheduled.   Thought I would throw this out there.  Thanks


I searched for the missing on my iphone's Xfinity TV app and it finds the STARZ season 1 and 2 with 8 episodes each. A voice remote search for The Missing has same results. Perhaps you have that episode recorded on your DVR and it is being offered instead of the on-demand version from STARZ?




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Posted by
Regular Contributor

Message 713 of 720
1,458 Views

Rusty thanks for reply, but no I do not have a recording on DVR.  In fact later I went to the TV APP and was able to watch it there just fine.   On my X1 it did not give me the WATCH option for that episode only.   So not sure what the deal is.    I am a subscriber to the network I think it is STARZ or it could be SHO.   Smiley Happy 

Posted by
Service Expert

Message 714 of 720
1,295 Views

Post Removed from the Forums per violation of Forum Guidelines. The Guidelines can be reviewed here: http://forums.xfinity.com/t5/Forum-Community/Forums-Policy-and-Guidelines/td-p/2618379

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Message 715 of 720
1,299 Views
Horrible lag when pausing, fast forwarding and rewinding. I have to stop the fast forward way before I actually want it to stop.
Posted by
Regular Contributor

Message 716 of 720
1,067 Views

On demand doesn't seem to be updating shows like it did before I switched to the X1. Haven't seen anything new on HBO, Sho, etc.. pretty much since I switched. Also, ESPN on-demand always had a classic boxing section that had old fights like Ali, Frazier, etc... Under X1 ESPN On-demand doesn't have classic boxing. Has anybody else noticed this kind of thing?

Posted by
Official Employee

Message 717 of 720
1,021 Views

skintime wrote:

On demand doesn't seem to be updating shows like it did before I switched to the X1. Haven't seen anything new on HBO, Sho, etc.. pretty much since I switched. Also, ESPN on-demand always had a classic boxing section that had old fights like Ali, Frazier, etc... Under X1 ESPN On-demand doesn't have classic boxing. Has anybody else noticed this kind of thing?


Are you referring to HBO, Showtime shows or movies?

 

ESPN only has one classic boxing fight On Demand. Use the Voice Commands "classic boxing". It is up to individual networks to update content.

 

 




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Posted by
Regular Contributor

Message 718 of 720
995 Views

Was referring to the premium channel movies. Wouldn't you know classic boxing put one up yesterday right after I posted. But on the old box they usually had 5 or 6 fights up there. Under the old box TCM was putting new movies up pretty much every day. If it was on at night, the next day it would be up there. Not happening anymore

Posted by
Frequent Visitor

Message 719 of 720
221 Views

I am getting an error code vod-07023 when I press the xfinity button go to saved than purchases  I have contacted tech support many times for this I had a service call with a tech his name was Jeremy he was at my house on Saturday 4/29 for about an hour and a half what he did was check all my connections in my home outside my house and at the pool there was no issue he even changed my box still no fix so he begins to sit my my couch and call his superior to further troubleshooting that issue for about 45 minutes at the end of his call her comes to the conclusion that whatever is causing the issue iso not at my house or from the pool to my house so he tells me it must me will the on demand server I also was sent a self install kit with 2 new boxes this was on 5/11 I also had the same tech out 5/17 for the 2nd time  I have a total of 18 tickets for this issue so far the tickets numbers are
CR698943919
CR699772863
041771778
CR700902374
CR700865685
SI020148255
2938454
SM001525532
CR702399620
ER041771778
CR702675765
ESL02946751
CR703614077

#170511-000149

CR704871548

CR704872801
CR707867024
ESL02962797
issue started on Monday 4/24 it would be  greatly appreciated if someone could fix this ASAP it has been going on for over a month  now if you have any questions or need more information on the issue please contact me thanks sincerely kyle Puckett

tv.jpg
Posted by
Service Expert

Message 720 of 720
208 Views

bob52kyle wrote:

I am getting an error code vod-07023 when I press the xfinity button go to saved than purchases  I have contacted tech support many times for this I had a service call with a tech his name was Jeremy he was at my house on Saturday 4/29 for about an hour and a half what he did was check all my connections in my home outside my house and at the pool there was no issue he even changed my box still no fix so he begins to sit my my couch and call his superior to further troubleshooting that issue for about 45 minutes at the end of his call her comes to the conclusion that whatever is causing the issue iso not at my house or from the pool to my house so he tells me it must me will the on demand server I also was sent a self install kit with 2 new boxes this was on 5/11 I also had the same tech out 5/17 for the 2nd time  I have a total of 18 tickets for this issue so far the tickets numbers are
CR698943919
CR699772863
041771778
CR700902374
CR700865685
SI020148255
2938454
SM001525532
CR702399620
ER041771778
CR702675765
ESL02946751
CR703614077

#170511-000149

CR704871548

CR704872801
CR707867024
ESL02962797
issue started on Monday 4/24 it would be  greatly appreciated if someone could fix this ASAP it has been going on for over a month  now if you have any questions or need more information on the issue please contact me thanks sincerely kyle Puckett


it is unlikely that a field tech can fix your problem. Probably easiest fix is to call into 800-Comcast, select billing, and ask the billing representative to do a deep account refresh (the rep should tell you it can take up to an hour to complete and that the set top box may reset multiple times aka reboot. If the billing rep does not know what that request is, ask for a supervisor and read this post to the supervisor if needed. Write back.




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We ask that you post publicly so people with similar questions may benefit from the conversation.
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Mark it as a solution!solution Icon