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X1 On Demand

Gold Problem Solver

Re: On Demand Free Movies


celhgnout wrote: ... (The Incredibles) is only free if you are subcribed to a Disney package.

Specifically, "Disney Family Movies" ($6/mo) according to http://xfinitytv.comcast.net/watch/The-Incredibles/6001651929978063112/movies#filter=vod&episode=600...

Service Expert

Re: On Demand Free Movies


BruceW wrote:

celhgnout wrote: ... (The Incredibles) is only free if you are subcribed to a Disney package.

Specifically, "Disney Family Movies" ($6/mo) according to http://xfinitytv.comcast.net/watch/The-Incredibles/6001651929978063112/movies#filter=vod&episode=600...


that link has no price for me when I view the link. It shows disney, and it is in my package (all packages I've had for last 10-15 years.




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Gold Problem Solver

Re: On Demand Free Movies


Rustyben wrote: ... that link has no price for me when I view the link. It shows disney ...

Doesn't it say "Disney Family Movies Subscribers Only" under the "Also Available Online" option?  For me, "Disney Family Movies" is an extra cost item. On the Comcast price sheet (highly recommended if you don't have one) for my area it shows up under Xfinity TV / PAY-PER-VIEW AND ON DEMAND SUBSCRIPTION SERVICES / Disney Family Movies On Demand $5.99

My subscription includes Disney Channel, but not XD, Jr., "Disney Family Movies" or any other Disney-branded channels.

 

The online "Play" option at http://xfinitytv.comcast.net/watch/The-Incredibles/6001651929978063112/movies#filter=online&episode=... shows up with a gold key for me, and if I try to play it I get:

 


The Incredibles is only available to XFINITY customers with a subscription to Disney Family Movies
 
       Want to subscribe to Disney Family Movies for 5.99 per month?
       -------------------------------------------------------------------------------

                            Subscribe to Watch Instantly

       -------------------------------------------------------------------------------

                 Subscriptions may take up to 24 hours to process



 Amusing that Comcast's definition of "instantly" seems to be "up to 24 hours".  

Service Expert

Re: On Demand Free Movies


Rustyben wrote:

celhgnout wrote:

I did some more checking and it seems the movie I was internest in (The Incredibles) is only free if you are subcribed to a Disney package.


I think disney is in most non-basic (lowest level) packages now. Is it on a linear numbered channel? if so check your channel line up on any smart device by apple or android with the xfinity myAccount app. Under the TV tab it will list all (only) channels you have in your package.


amazing. now the app and the X1 box says the incredibles is rental only (72 hours 3.99 HD or disney family 5.99 per month. not available at all per the search on the xfinity TV app now nor on the disney network channel sections.




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New Poster

Can't access any movies on demand error code XRE-07007

 

 

Thanks,

Kathy

New Poster

Re: Can't access any movies on demand error code XRE-07007

Getting the same as you, Kathy! So frustrating! I'm going to try resetting.
Regular Contributor

Re: Can't access any movies on demand error code XRE-07007

I think Comcast was having server problems (again!) last night.  I was having some problems getting into On Demand through the voice remote, but was able to get in using the menu.

New Poster

Re: On Demand error XRE-07004

Did you ever get this resolved?

New Poster

Re: On Demand error XRE-07004

I aslo have this error when trying t play The Force Awakens extras that were supposed to be included with the purchase. I have a trouble ticket open and yeay for me I'm about #21 in chat queue to talk to someone about it.

Frequent Visitor

Re: X1 On Demand isn't working

Nearly every time I go to access the X1 on demand content it doesn't work. I have to reset the X1 cable box every time. Is this what we have to look forward to with this new technology? It really stinks that Comcast can't seem to get this new system to work. Is this still in beta testing, because that's what I feel like, a guinea pig. 

Service Expert

Re: X1 On Demand isn't working


bmersh wrote:

Nearly every time I go to access the X1 on demand content it doesn't work. I have to reset the X1 cable box every time. Is this what we have to look forward to with this new technology? It really stinks that Comcast can't seem to get this new system to work. Is this still in beta testing, because that's what I feel like, a guinea pig. 


There must be something broken with your system.  I haven't had to reset my cable box at all for on demand since I got X1 three years ago.




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New Poster

Re: On Demand error XRE-07004

4 days and no resolution after multiple repair actions.. Asked for a refund so I can just go buy the DVD. Nice.

Regular Visitor

X1 on demand selection not displaying in HD

Frequently when I select a program on demand via my X1 box it displays in SD, not in HD. This has happened several times with "Real Time with Bill Maher" on HBO and just today with "The Story of God with Morgan Freeman" on National Geographic. This is very disappointing and frustrating... there is no way to select the HD version of a show on X1 like there was on my old Comcast box. HELP!!!

Service Expert

Re: X1 on demand selection not displaying in HD


spiffdrums wrote:

Frequently when I select a program on demand via my X1 box it displays in SD, not in HD. This has happened several times with "Real Time with Bill Maher" on HBO and just today with "The Story of God with Morgan Freeman" on National Geographic. This is very disappointing and frustrating... there is no way to select the HD version of a show on X1 like there was on my old Comcast box. HELP!!!


do you subscribe to (pay for) the HD technology fee? If yes, use remote to search (voice or typing letters) for "Real Time" and select episodes. each episode available shows HD for me. you?




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Regular Visitor

Re: X1 on demand selection not displaying in HD

Thanks for the reply. Yes, I pay the HD technology fee. This problem is intermittent. When it occurred I tried using search and still got the most current episode in SD. This past week the problem did not occur and I was able to view in HD. Hopefully whatever was causing it has been corrected.

Contributor

On Demand

Every morning when I try to watch a tv show on demand that was on the night before I get an error code 07004?

Service Expert

Re: On Demand


pabgrams wrote:

Every morning when I try to watch a tv show on demand that was on the night before I get an error code 07004?


Here is an explanation of the error code and you may need to contact Comcast to get this resolved  http://customer.xfinity.com/help-and-support/cable-tv/x1-errorcode-xre-22-vod-07004/


The Support Forums are "public" forums and you should not post identifiable information - (full name, account number, address, phone numbers & email addresses).  Users of these forums are Comcast customers, the same as you & me and volunteer their time to assist with the issues and/or problems that you may be experiencing. Comcast Official Employees (OE) are identified with RED lettered User Names. Comcast Appointed Experts are identified with GREEN lettered User Names.




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Contributor

Re: On Demand

I still can't get a certain on demand show yet.  

Contributor

Switch To DVR From On Demand?

I am sick to death of the plethora of problems with OD.  Would it be worth switching to X1 and using DVR to watch

my numerous programs?  How is the reliability compared to OD?

Service Expert

Re: Switch To DVR From On Demand?

I have had very few issues with X1 on demand in the three years I have had X1.




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Service Expert

Re: On Demand

I have same issue. For CBS programs I have found that the xfinity TV app will play the ondemand while the x1 set top box gives those 70000 range errors.




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Contributor

Re: Switch To DVR From On Demand?

Is that on the DVR route are the OD available through X1.
Contributor

Re: On Demand

I have found that some of the networks do not show the on demand until later on the next day.  Some of the networks show them right away the next day.  

Service Expert

Re: Switch To DVR From On Demand?


deke58 wrote:
Is that on the DVR route are the OD available through X1.

That sentence doesn't make sense.

 

X1 has on demand.




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Contributor

Re: Switch To DVR From On Demand?

It meant are you having few problems watching shows on the DVR or watching shows on the OD through the X1.
Service Expert

Re: Switch To DVR From On Demand?


deke58 wrote:
It meant are you having few problems watching shows on the DVR or watching shows on the OD through the X1.

all X1 equipment as well can access on demand as well as any recordings you make on the DVR. If you turn on the optional cloud DVR the recordings are available on any device too (apple/android/lap/desktop). 




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Contributor

Re: Switch To DVR From On Demand?

Thanks I might go for X1 and not use the phone capabilities. I am thinking seriously about going all cell. Does the DVR still just record 4 programs at once? If so I will still have to use OD as I watch a lot of TV.

The OD through the X1 is still the same as OD through the STB isn't it?
Gold Problem Solver

Re: Switch To DVR From On Demand?


If you are having problems with On Demand with legacy boxes they will only get worse with X1.

X1 boxes require better signal levels than legacy boxes do.

Before you switch to X1 I STRONGLY suggest you have your signal levels checked THOROUGHLY...



deke58 wrote:
Thanks I might go for X1 and not use the phone capabilities. I am thinking seriously about going all cell. Does the DVR still just record 4 programs at once? If so I will still have to use OD as I watch a lot of TV.

The OD through the X1 is still the same as OD through the STB isn't it?

 

Admin1

Re: On Demand

pabgrams -- I placed a data refresh on your account to try and clear that error. If it continue to happen, please contact us and let us know what asset you're trying to access when you see this error. 




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New Poster

Re: X1 On Demand

Ant Man flips into Policy Academy

 
 

I'm watching Ant Man on Demand from Starz. At 44 minutes, the movie changes into Police Academy (the movie starring Steve Guttenberg). When moving forward or back in the movie, Ant Man scenes flash by not Police Academy.

 

How is this possible and why aren't I finding anyone else that has experienced this?

Service Expert

Re: Switch To DVR From On Demand?


deke58 wrote:
Thanks I might go for X1 and not use the phone capabilities. I am thinking seriously about going all cell. Does the DVR still just record 4 programs at once? If so I will still have to use OD as I watch a lot of TV.

The OD through the X1 is still the same as OD through the STB isn't it?

didn't see an answer to your question about tuners. With all but one version of pace you can record 6 channels at same time or 5 if you are watching a live channel.




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Problem Solver

Re: Switch To DVR From On Demand?

Hello TuffOne,

 

Your entertainment experience is very important to us. Upon review of your account I see that our Advanced Support Team is currently looking into this matter for you. A representative from that department will contact you within the next 72 hours. If you have any further questions  or concerns, please do not hesitate to reach back out to us.




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Visitor

xre-07004 error message

when I go to watch several shows on demand I get xre-07004 error message and it says"this program is not available to watch at the moment.  Please try again in a few minutes."  How do I fix this.

Frequent Visitor

Re: X1 On Demand

I just "upgraded" last week to the X1 system. I used to be able to watch all my favorite shows the next day on demand. Now I can't access any of them for about a week if not longer after it airs!
Service Expert

Re: X1 On Demand


MissDawn1 wrote:
I just "upgraded" last week to the X1 system. I used to be able to watch all my favorite shows the next day on demand. Now I can't access any of them for about a week if not longer after it airs!

generally the provider decides if, when, and for how long an on-demand episode is available. If you go to a desk/laptop computer or using an apple/android smart device with the xfinity TV app you can sometimes find that the episode is available early the next day (if missing from the x1 menu system). You might even have the episode on the X1 list but it won't play on the X1 but the app plays it just fine. Known issues that they say they are working on. 

 

I had same problem with last night's Person of Interest that was pre-empted by tornado weather coverage. 




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Service Expert

Re: xre-07004 error message

Takeoffeh84,

The Comcast Team available to the Forums has been alerted to your issue. Expect a reply in this thread or via Private Message.


The Support Forums are "public" forums and you should not post identifiable information - (full name, account number, address, phone numbers & email addresses).  Users of these forums are Comcast customers, the same as you & me and volunteer their time to assist with the issues and/or problems that you may be experiencing. Comcast Official Employees (OE) are identified with RED lettered User Names. Comcast Appointed Experts are identified with GREEN lettered User Names.




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Regular Contributor

Re: X1 On Demand

I remember reading a flyer in the fall that X1 has "the top 100 shows available On Demand the next day".  Who decides what the top 100 shows are I have no idea, but it seems like all the prime time network shows are available the next day, barring a system glitch.

Admin1

Re: xre-07004 error message

Hi Takeoffeh84 -- I can help with that issue. I will need your account information in order to do so. Can you send that to me in a Private Message please?

 

Click my name (ComcastZach) and click Private Message Me. 




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Frequent Visitor

Re: X1 On Demand

I could always watch all of them the next day! Still waiting 6 days for another show I could watch the next day before I "upgraded"!
Visitor

XRE-07004

I've been trying to watch on demand and keep getting this error message. For the last 24 hours. How do I fix?
Regular Contributor

Re: XRE-07004

Is it happening with every title you choose or just a specific one.  If it's every title, contact customer service and tell them that you entitlements may need to be reset.

Service Expert

Re: XRE-07004

good news for 2016-2017 series, the networks have pretty much demanded and received episode stacking rights that replace the recent one of 'last 5 rolling'. This means the current season will be under control of the networks not the producer of the content.




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Contributor

Re: X1 On Demand

Why is the current day's show not available?  I have to wait until the next day to view it On Demand. 

Why does the choice  <Free HD> popl up first and then it says I have to call to change my account?  Then it lock up and I have to exit out completely from On Demand because the same messge keeps popping up. 

 

If it is not free, don't put it up on the screen!  It just creates another step in this quagmire called Xfinity 1.

Service Expert

Re: X1 On Demand


ks2 wrote:

Why is the current day's show not available?  I have to wait until the next day to view it On Demand. 

Why does the choice  <Free HD> popl up first and then it says I have to call to change my account?  Then it lock up and I have to exit out completely from On Demand because the same messge keeps popping up. 

 

If it is not free, don't put it up on the screen!  It just creates another step in this quagmire called Xfinity 1.


the content providers (networks) set the available episodes availability, not comcast. Comcast has to honor embargo dates/times and remove them as per their contracts.




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Visitor

Re: X1 On Demand

Supernatural Season 11 Finale (Ep. 23) is only showing in HD on the XFINITY on-demand?? 

 

Supernatural Season 11 finale shows on my new Xfinity box, but when I hit watch, it says that I have to upgrade to Xfinity HD!!! The tech support morons have no clue why, and they just tell me to pay the extra to get HD. 

 

All the previous episodes are available on SD and HD. It is only the season finale that will not boot up on SD. Does anyone know why??

 

I am really disappointed in the service, and what Xfinity provides. 

Service Expert

Re: X1 On Demand


spider63 wrote:

Supernatural Season 11 Finale (Ep. 23) is only showing in HD on the XFINITY on-demand?? 

 

Supernatural Season 11 finale shows on my new Xfinity box, but when I hit watch, it says that I have to upgrade to Xfinity HD!!! The tech support morons have no clue why, and they just tell me to pay the extra to get HD. 

 

All the previous episodes are available on SD and HD. It is only the season finale that will not boot up on SD. Does anyone know why??

 

I am really disappointed in the service, and what Xfinity provides. 


I do not see any SD version on X1 equipment menu when I do a seach all are in HD. 




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Service Expert
Moved:

Re: X1 On Demand

Post Removed per Forum Guidelines ( Circumvention of Language Filters ). Guidelines can be reviewed here: http://forums.xfinity.com/t5/Forum-Community/Forums-Policy-and-Guidelines/td-p/2618379

New Poster

Skipped recording

I have been recording The Strain for the whole season to watch all at once. You will only let me have access to 6 episodes and the next is 11. Where is the missing ones that you won't let me see them. Is it because you want to make me buy the rest in order to finish the season. What gives?

Service Expert

Re: Skipped recording


Grig wrote:

I have been recording The Strain for the whole season to watch all at once. You will only let me have access to 6 episodes and the next is 11. Where is the missing ones that you won't let me see them. Is it because you want to make me buy the rest in order to finish the season. What gives?


the strain starts aug 28, 2016 for seas 3 ep 1

 

the provider (studio/network/etc) determine via contract what is offered in on-demand. the current year generally is none or a last 5 rolling episode stack. Stacking is an up-front issue for networks this year and part of the negotiations has been for the studio to sell full-season stacking rights to the network that provides the prgramming to comcast for this coming broadcast year so more episodes from more networks will be available it seems from on-demand.




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Non-Demand

I have just spent 30+ minutes trying to access the help chat, but your website errors our on me. Fitting.

 

For many months we have had unwatchable on-demand products. All shows and movies scramble, freeze, jump, etc... With two young kids in the house, this is not good news. We are paying for services we are not able to use. Have gone through all the troubleyshooting lessons many times. Reset and unplugged all equipment over and over and over with no result. Last week we were told our case was being escalated--twice, but we have never been contacted with a solution. Do we need new equipment and cable all the way from the junction box to our TV? Please send someone to help. Not good.

 

Can you please just get a tech out to put an end to this?