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X1 Interruption 11/5/2014

Posted by
Edited on
‎11-06-2014 10:05 AM

Official Employee

Member Since: ‎01-09-2012
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X1 Interruption 11/5/2014

[ Edited ]

We are currently experiencing an interruption with X1 service and we sincerely apologize for any inconvenience.

 

We sincerely apologize for the service issues some of our customers may have experienced. We know our customers value their TV experience and our engineers are working diligently to restore service as quickly as possible.

We have identified some troubleshooting steps that can be performed in your home. If you are having issues channeling up and down with your remote, or are seeing a black screen or error messages on your television, please do the following:

1. Push the power button on the front of the box, wait for two seconds, and then push it again. If there is still a black screen, then press the XFINITY button on the remote.

2. If this does not correct the issue, power cycle the box by pressing and holding the power button on the front of the box for 10 seconds, until the box restarts, or unplug the box from the outlet and plug it back in. If there is still a black screen, then press the XFINITY button on the remote.

 

A live chat representative is standing by to provide assistance at the link below.

 

Thank you for your patience.

 

https://www.comcastsupport.com/ChatEntry/Protected.aspx