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X1 DVR

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Posted by
Problem Solver

Message 1051 of 1,081
2,706 Views

snt510 wrote:

seems reidiculous i have to go search this in a different screen than where i set up recordings. i swear i had the option to start recording 1-2 minutes early and end 2-5 minutes late, all of a suddenly that option is gone and you have the ability to extend a recording 30, 60, or 90 minutes - why the h8ll would i want 30 minutes added? why is there no 1, 2, 5 miute option? i would not have found this had i not decided to search the forum (which most xfinity customers dont do)


If its a sports show, the early start and late end time options are much longer than a non sports show.

Posted by
Frequent Visitor

Message 1052 of 1,081
2,684 Views

Did anybody ever hear from Xfinity about the loss of 1/3 of our storage space?  I never heard from them and it has not been fixed.

Posted by
Service Expert

Message 1053 of 1,081
2,672 Views

bhwilly wrote:

Did anybody ever hear from Xfinity about the loss of 1/3 of our storage space?  I never heard from them and it has not been fixed.


the current build of XRE server 1.68.06 10/31/2016 'appears' to be reporting the in-use percentage of the cloud DVR not the physical DVR. You can verify that by running the iOS version of the xFinity TV Remote using the DVR Manager Tab - recordings. The TV Remote app will show the actual percentage in use on the physical DVR(s). No word yet from an official comcast employee that I am aware of about the issue.




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Posted by
Frequent Visitor

Message 1054 of 1,081
2,652 Views

I'm not sure how to do this.  Could you be more specific?  As far as I know, I never set up the cloud.

Posted by
Service Expert

Message 1055 of 1,081
2,635 Views

bhwilly wrote:

I'm not sure how to do this.  Could you be more specific?  As far as I know, I never set up the cloud.


using the TV streaming site https://tv.xfinity.com/ login, then navigate menu to "saved" then "recordings". when you see the list above it will be the cloud DVR space in use percentage.




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Posted by
Frequent Visitor

Message 1056 of 1,081
2,629 Views

I see 93% on the Saved section of the website, the same 93% I see at home on the physical devices.   It seems to me that the physical devices are not reporting the correct numbers any more.

Posted by
Frequent Visitor

Message 1057 of 1,081
2,569 Views

**UPDATE** 

As of this morning, my two DVR system (which had jumped from 48% up to 96%) and we've been struggling to keep it below 100%, has now DROPPED back down to 45%.     Looks like whatever calculation that we being used has reverted to what it was before.  

Posted by
Frequent Visitor

Message 1058 of 1,081
2,517 Views

You are lucky - no change for me.

Posted by
Service Expert

Message 1059 of 1,081
2,495 Views

bhwilly wrote:

You are lucky - no change for me.


did you check your XRE server version of software (xfinity >>gear(settings) >> about. mine got fixed with this verion 1.68.08 11/10/2016 




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Posted by
Frequent Visitor

Message 1060 of 1,081
2,445 Views

Mine didn't have the same setting options.  I did hear from Xfinity/Comcast.  They told me to go into the cloud and see if there were recordings there I had deleted on my DVR, but were still on the cloud.  I was told when I got the DVR I didn't have to use the cloud so I didn't.  Apparently, it was set up by Xfinity recently and that was the problem.  There were several programs on the cloud that I had deleted on the DVR.  Once I deleted them on the cloud, it lowered the percent showing on the DVR.  I really appreciate your help!

Posted by
Contributor

Message 1061 of 1,081
2,437 Views

I don't seem to have the issue most are talking about in this thread. But I will say that my X1 TV app and my X1 DVR box seem to not have the same precentage. They use to but currently when I view the precents at the moment (I don't have that much on DVR just 9 recordings all HD):

 

- X1 DVR box the percentage says: 12%

- X1 TV iOS app the precentage says: 15%

 

It's not the big of a deal since it's a 3% difference but is it something wrong with Comcast's algorithm? Or does the physical DVR and Cloud DVR suppose to show different precentages?

Posted by
Service Expert

Message 1062 of 1,081
2,434 Views

bruistopher wrote:

I don't seem to have the issue most are talking about in this thread. But I will say that my X1 TV app and my X1 DVR box seem to not have the same precentage. They use to but currently when I view the precents at the moment (I don't have that much on DVR just 9 recordings all HD):

 

- X1 DVR box the percentage says: 12%

- X1 TV iOS app the precentage says: 15%

 

It's not the big of a deal since it's a 3% difference but is it something wrong with Comcast's algorithm? Or does the physical DVR and Cloud DVR suppose to show different precentages?


the cloud DVR now is limited to last 60 hours (either SD or HD) on a first in first out basis. The physical DVR is based on ahrd drive space and depnds on length and if program is stored in HD or SD format.




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Posted by
Regular Contributor

Message 1063 of 1,081
2,067 Views

When wanting to extend a recording time more than 30 minutes how can you do this???

Posted by
Service Expert

Message 1064 of 1,081
2,036 Views

tstack wrote:

When wanting to extend a recording time more than 30 minutes how can you do this???


some live shows allow you to extend them for more time. a reliable way is to record the next show on the same channel (or shows).




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Posted by
Valued Contributor

Message 1065 of 1,081
1,881 Views

After spending a few days visiting up in North Jersey on Verizon FiOS, there is one feature I really really really hope Comcast will add, and that is to show the playback action on the front LED display of the XG1 boxes. What I mean is when playing back a recording, or an On Demand program, or a buffered live recording, FF displays when fast fowarding, REW displays when rewinding, PLAY displays* when playing back, and PAUS displays* when pausing. (*for about thirty seconds, then the clock redisplays). I really think this is a simple feature to implement.

Posted by
Most Valued Poster

Message 1066 of 1,081
1,857 Views

MikeWolf wrote:

After spending a few days visiting up in North Jersey on Verizon FiOS, there is one feature I really really really hope Comcast will add, and that is to show the playback action on the front LED display of the XG1 boxes. What I mean is when playing back a recording, or an On Demand program, or a buffered live recording, FF displays when fast fowarding, REW displays when rewinding, PLAY displays* when playing back, and PAUS displays* when pausing. (*for about thirty seconds, then the clock redisplays). I really think this is a simple feature to implement.


I like your optimism on what can be implemented but history shows us that what seems simple is not getting done.

Posted by
Service Expert

Message 1067 of 1,081
1,852 Views

MikeWolf wrote:

After spending a few days visiting up in North Jersey on Verizon FiOS, there is one feature I really really really hope Comcast will add, and that is to show the playback action on the front LED display of the XG1 boxes. What I mean is when playing back a recording, or an On Demand program, or a buffered live recording, FF displays when fast fowarding, REW displays when rewinding, PLAY displays* when playing back, and PAUS displays* when pausing. (*for about thirty seconds, then the clock redisplays). I really think this is a simple feature to implement.


Considering that only the DVR's have an LED display, your request wouldn't go well with any STB that could not display the feature.....  




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Posted by
Service Expert

Message 1068 of 1,081
1,844 Views

MikeWolf wrote:

After spending a few days visiting up in North Jersey on Verizon FiOS, there is one feature I really really really hope Comcast will add, and that is to show the playback action on the front LED display of the XG1 boxes. What I mean is when playing back a recording, or an On Demand program, or a buffered live recording, FF displays when fast fowarding, REW displays when rewinding, PLAY displays* when playing back, and PAUS displays* when pausing. (*for about thirty seconds, then the clock redisplays). I really think this is a simple feature to implement.


The front display isn't viewable for those of us who use the ability to "hide" our X1 STB in a cabinet or behind something like my DVR that can only be placed behind my TV.




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Posted by
Valued Contributor

Message 1069 of 1,081
1,813 Views

Ok? I'm not sure what your point is. How is that any different then those who place their FiOS STB's (which display those statuses) in a cabinet or behind a tv? The playback controls and statuses we see on the tv would still be there for those who can't see the LED display. I'm just saying it'd be nice for the LED display to do something other then just show the time.

Posted by
Service Expert

Message 1070 of 1,081
1,791 Views

Topic Now Being Closed.




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Posted by
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Message 1071 of 1,081
1,506 Views

The X1 DVR. Fantastic technology. Now Comcast can play around with your TV setup while you sleep. What happens is, they send messages to your TV system in the wee hours, telling you it's time to reboot. If you're asleep and unable to choose "reboot later", they boot it for you. But when they do, they're often reconfiguring the digital space on your box for the purpose of putting together new packages to attract new customers. Best I can describe… they take away features you signed on (and have been paying) for every month, and use the digital space those features previously occupied to create space for new and more attractive sales features. Among the many, many features I originally agreed to pay for on my box and no longer have: zoom ; pause with frame-by-frame forward/reverse ; 3-hour pause capability... and much more. The frame transition resolution on my fast forward/reverse has been reduced to a hack since I purchased my initial package. The period of time deleted recordings may be stored for revoverability has also been drastically reduced. But by far the biggest and most unforgivable act, my opinion, was when Comcast actually stole "Manual Recording". Without this primal feature, viewers can no longer simply tell their box to record, say, NBC from 9 to 11:30pm on any given Monday - like they could on any crummy old VCR. They must now accept specific record options the company has provided - choosing, for instance, 5, 15 or 30 minutes extra for end/start times (these options may range from 1 to 3 hours for sporting events or otherwise special programming - like maybe the Oscars). If a program you've cued to record is delayed by the network due to, say, a presidential speech, the block Comcast provides for its air time often misses the full show. It's robbing Peter to pay Paul because, in the end, there's only so much digital space to play with. Among the various newer features added in lieu of the old ones since my account began: multiple program record capability ; Guide/TV Listings day-by-day search advance (heavily hyped) ; various voice-prompt features… more. They may be decent features. But boiled down, the company is telling faithful customers it doesn't care what they signed on, bought and have been paying for. "To heck with you, we're expanding our consumer base." How insulting - particularly in my area where Comcast enjoys an absolute monopoly. I've tried discussing the issue with a number of upper-echelon Comcast tech supervisors - all of whom act like they have no idea what I'm talking about. It has recently been dawning on me how utterly massive Comcast has become. Global. Too big to have any care to listen to tiny paying customers like you and me. Arrogant audacity, and not at all in the spirit of true American consumerism. The X1 DVR.

Posted by
Official Employee

Message 1072 of 1,081
1,422 Views

Hi,

 

The feature to record a channel for a specific amount of time has not been removed. You can go to the grid guide, hover over the channel logo and number in the guide and press record. Once you do this, you'll have the option to record a specific channel for up to 12 hours at a time.

 

Hope this helps.

Gwen




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Posted by
Most Valued Poster

Message 1073 of 1,081
1,406 Views

Oscarreed wrote:

The X1 DVR. Fantastic technology. Now Comcast can play around with your TV setup while you sleep. What happens is, they send messages to your TV system in the wee hours, telling you it's time to reboot. If you're asleep and unable to choose "reboot later", they boot it for you. But when they do, they're often reconfiguring the digital space on your box for the purpose of putting together new packages to attract new customers. Best I can describe… they take away features you signed on (and have been paying) for every month, and use the digital space those features previously occupied to create space for new and more attractive sales features. Among the many, many features I originally agreed to pay for on my box and no longer have: zoom ; pause with frame-by-frame forward/reverse ; 3-hour pause capability... and much more. The frame transition resolution on my fast forward/reverse has been reduced to a hack since I purchased my initial package. The period of time deleted recordings may be stored for revoverability has also been drastically reduced. But by far the biggest and most unforgivable act, my opinion, was when Comcast actually stole "Manual Recording". Without this primal feature, viewers can no longer simply tell their box to record, say, NBC from 9 to 11:30pm on any given Monday - like they could on any crummy old VCR. They must now accept specific record options the company has provided - choosing, for instance, 5, 15 or 30 minutes extra for end/start times (these options may range from 1 to 3 hours for sporting events or otherwise special programming - like maybe the Oscars). If a program you've cued to record is delayed by the network due to, say, a presidential speech, the block Comcast provides for its air time often misses the full show. It's robbing Peter to pay Paul because, in the end, there's only so much digital space to play with. Among the various newer features added in lieu of the old ones since my account began: multiple program record capability ; Guide/TV Listings day-by-day search advance (heavily hyped) ; various voice-prompt features… more. They may be decent features. But boiled down, the company is telling faithful customers it doesn't care what they signed on, bought and have been paying for. "To heck with you, we're expanding our consumer base." How insulting - particularly in my area where Comcast enjoys an absolute monopoly. I've tried discussing the issue with a number of upper-echelon Comcast tech supervisors - all of whom act like they have no idea what I'm talking about. It has recently been dawning on me how utterly massive Comcast has become. Global. Too big to have any care to listen to tiny paying customers like you and me. Arrogant audacity, and not at all in the spirit of true American consumerism. The X1 DVR.


===

You have joined a large group of us who have fussed and fumed for a very long time about basic useful features we lose when they new bells and whistles often for 'small target audiences' and not universally wanted/used. All that you mentioned and the biggest one for many of us is the loss of the recording buffer.

Posted by
Contributor

Message 1074 of 1,081
1,422 Views
Hi,

I'm not sure if this question has been answered before or not. I apologize in advance.

But I have two X1 DVR boxes. I exchanged my XiD box to get that second X1 DVR. I saw on the forums that this would add 12 tuners (6 tuners per box) plus increase my Cloud storage.

Now since both boxes communicate with one another (all recordings show up on both boxes) does that mean that if "A" box is doing 6 recordings, does "B" box still use it's 6 tuners to record the same shows? If so, then technically don't have 12 tuners.

Or how does the 12 tuners work with 2 X1 DVR boxes?

Because I ran into an issue where if "B" box wants to watch live TV it can't since ALL tuners are in use. This message always pops up for that box. But I can watch live TV fine with "A" box without getting that "ALL tuners are use" message.

Thanks.
Posted by
Official Employee

Message 1075 of 1,081
1,411 Views

bruistopher wrote:
Hi,

I'm not sure if this question has been answered before or not. I apologize in advance.

But I have two X1 DVR boxes. I exchanged my XiD box to get that second X1 DVR. I saw on the forums that this would add 12 tuners (6 tuners per box) plus increase my Cloud storage.

Now since both boxes communicate with one another (all recordings show up on both boxes) does that mean that if "A" box is doing 6 recordings, does "B" box still use it's 6 tuners to record the same shows? If so, then technically don't have 12 tuners.

Or how does the 12 tuners work with 2 X1 DVR boxes?

Because I ran into an issue where if "B" box wants to watch live TV it can't since ALL tuners are in use. This message always pops up for that box. But I can watch live TV fine with "A" box without getting that "ALL tuners are use" message.

Thanks.

The system chooses whichever dvr has less space and is not occupied for future scheduled recordings. The only way you can designate which dvr records if you are at that specific dvr and press record.




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Posted by
Contributor

Message 1076 of 1,081
1,341 Views
Thanks for the reply, Andrew. But is what you said in reference to the tuners?

I'm just confused by the tuners operation period.

Is there a clear explanation on how they work when there is two X1 DVR's in one household?

I know both boxes will record the same shows. I always thought. If the DVR I use to set recordings (A) will be the one using up its tuners and some of "B" tuners if there are more than 6 recordings going on (A). But "B" would still be able to watch live TV if there are some tuners available. Is that the right thinking? I just don't understand how "B" box gets the "ALL tuners are in use" message when trying to watch live TV.

Thanks.

I apologize for opening up my own thread for this question. I should of reverted to this thread to post in.
Posted by
Official Employee

Message 1077 of 1,081
1,333 Views

bruistopher wrote:
Thanks for the reply, Andrew. But is what you said in reference to the tuners?

I'm just confused by the tuners operation period.

Is there a clear explanation on how they work when there is two X1 DVR's in one household?

I know both boxes will record the same shows. I always thought. If the DVR I use to set recordings (A) will be the one using up its tuners and some of "B" tuners if there are more than 6 recordings going on (A). But "B" would still be able to watch live TV if there are some tuners available. Is that the right thinking? I just don't understand how "B" box gets the "ALL tuners are in use" message when trying to watch live TV.

Thanks.

I apologize for opening up my own thread for this question. I should of reverted to this thread to post in.

I think where you're confused is that both DVRs aren't recording the same thing at the same time. One is recording ( A or a show/movie but you have access to the recording on both. Are you getting that message "all tuners in use now" now that you have the second dvr or you were getting it in the past?




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Posted by
Contributor

Message 1078 of 1,081
1,312 Views
Andrew,

Wow. I didn't know both DVRs aren't recording the same thing. That's good to know.

But I was getting the "All tuners are in use " message with my previous configuration which was:

"A" X1 DVR box
"B" XiD companion box

Of course the XiD box doesn't have tuners and relies on the primary X1 DVR box.

Which led to me switching out the XiD companion box for another X1 DVR to have more tuners. But I was still getting that message with the new X1 DVR box that replaced the XiD.

My current configuration is:

"A" X1 DVR box
"B" X1 DVR box

Is there codes that need to be applied to my account?

I might have been using all the tuners both nights not sure. I know one night when the message "All tuners in use" popped up on the "B" box I chose the "Change Channel" option. That recording stopped (which I didn't want to happen) and I was able to switch channels again.
Posted by
Problem Solver

Message 1079 of 1,081
1,302 Views
Solution

bruistopher wrote:
Andrew,

Wow. I didn't know both DVRs aren't recording the same thing. That's good to know.

But I was getting the "All tuners are in use " message with my previous configuration which was:

"A" X1 DVR box
"B" XiD companion box

Of course the XiD box doesn't have tuners and relies on the primary X1 DVR box.

Which led to me switching out the XiD companion box for another X1 DVR to have more tuners. But I was still getting that message with the new X1 DVR box that replaced the XiD.

My current configuration is:

"A" X1 DVR box
"B" X1 DVR box

Is there codes that need to be applied to my account?

I might have been using all the tuners both nights not sure. I know one night when the message "All tuners in use" popped up on the "B" box I chose the "Change Channel" option. That recording stopped (which I didn't want to happen) and I was able to switch channels again.

It is possible when you tried to watch "Live TV" on your "B" box, you were currently recording 6 shows already on the "B" box. I don't believe the DVRs can borrow a tuner from another DVR if that DVR is already recording on all it's tuners.

 

Why don't you just do a test during a time you are not watching the TV? Go to the guide and set 12 recordings for the same time frame. If all record, then you can be assured you do indeed have 12 tuners available.

 

Posted by
Contributor

Message 1080 of 1,081
1,293 Views
Thanks, HowAboutThisOne.

I did a test run just now and recorded 12 miscellaneous shows. I do in fact have 12 tuners. But that 12th tuner could only be used for watching live TV i.e changing channels or could only stay on the channel of the recording. So to avoid conflict with "B" box getting the "All Tuners are in use". I can only record 10 shows aka use 10 tuners. So that both "A" and "B" box can each have a tuner for live TV to change channels.

I and someone else both record several shows and they overlap with times. So that's why I was concerned with the tuners and also wanted to get a second X1 DVR for extra storage.

But I understand how the tuners work now. It sounds confusing but I got it. Thanks, HowAboutThisOne and Andrew for the help. I highly appreciate it!
Posted by
Service Expert

Message 1081 of 1,081
1,273 Views


Topic now Closed.




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I am not a Comcast employee.

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Mark it as a solution!solution Icon