Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,872,829

members

665

online

28,846

topics

Top

X1 DVR restrict recording ability

ANSWERED
New Poster

X1 DVR restrict recording ability

Is there anyway to restrict a certain box from being able to record to the DVR? (My grandfather keeps recording shows on accident and I'm getting tired of deleting 20 shows a day because he doesn't understand what he is doing)
Accepted Solution

Re: X1 DVR restrict recording ability


wrote:
Is there anyway to restrict a certain box from being able to record to the DVR? (My grandfather keeps recording shows on accident and I'm getting tired of deleting 20 shows a day because he doesn't understand what he is doing)

That's not possible. A couple options would be to downgrade your grandfather's box to a DTA (has up to Digital Starter programming, no premium channels, no On Demand, no communication with X1) or replace his remote with a very basic older DTA remote ( only power on/off functions, channel and volume up/down functions)

View answer in context
Service Expert

Re: X1 DVR restrict recording ability

:Ronin-ak wrote:
Is there anyway to restrict a certain box from being able to record to the DVR? (My grandfather keeps recording shows on accident and I'm getting tired of deleting 20 shows a day because he doesn't understand what he is doing)

you might want to swap his set top box for an HD xfinity box so it is not part of your X1 system (same subscribed channels but won't access DVR at all).




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Official Employee

Re: X1 DVR restrict recording ability


wrote:
Is there anyway to restrict a certain box from being able to record to the DVR? (My grandfather keeps recording shows on accident and I'm getting tired of deleting 20 shows a day because he doesn't understand what he is doing)

That's not possible. A couple options would be to downgrade your grandfather's box to a DTA (has up to Digital Starter programming, no premium channels, no On Demand, no communication with X1) or replace his remote with a very basic older DTA remote ( only power on/off functions, channel and volume up/down functions)


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 2 replies
  • 551 views
  • 0 kudos
  • 3 in conversation