Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,787,177

members

48

online now

1,937,671

discussions

Top

X1 Box Keeps Freezing Up

New Poster

X1 Box Keeps Freezing Up

X1 Box Keeps Freezing Up. I can't watch a full program an hour without it freezing up. Each time I'll have to unplug the box, wait 30 sec, then plug back. Sometimes I repeat this process 3x before program comes back on. Is there a permanent solution to this? Each time I call tech support, an automated message says Comcast is working on. I never get a live person.
Service Expert

Re: X1 Box Keeps Freezing Up

Say agent until you get one.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Contributor

Re: X1 Box Keeps Freezing Up

We've had the same problem for a week. Tech came on Thurs and replaced X1 box and power source, problems persist. Now we have to wait a few more days for someone to come check "the outside lines." But this whole time our set top box has worked perfectly, so I don't understand how it can be the lines? I've spent almost 2 hours on the phone and still no solution. 

Service Expert

Re: X1 Box Keeps Freezing Up

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

New Poster

Re: X1 Box Keeps Freezing Up

I am having the same issue with my XG1v4 and a companion box. Picture will freeze and then the box resets itself. It’s a daily occurrence and sometimes multiple times a day.
Official Employee

Re: X1 Box Keeps Freezing Up

Hello @ChuksEmmanuel. If you are still experiencing trouble with your X1 cable service, I can help troubleshoot this. I can also schedule a technician visit if need be, to get your service working properly. Please send me a private message and include your full name, service address, and account number so I can assist you. 




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Labels
Discussion stats
  • 5 replies
  • 228 views
  • 0 kudos
  • 6 in conversation