I received the new 4K DVR tonight and when I try to run the setup it gets as far as the English Laguage prompt and when I press on the new remote to respond no matter where I press nothing happens??
I unplugged the box and tried several more times with the same result..... no response from the remote to the DVR.
The remote lights up, and the tape is removed from the front of the remote, is there something on the DVR that I need to remove or something else I can do to get the remote to talk to the DVR?
Try holding down info and xfinity together and wait for led to go from red to green
I just tried that and the remote flashed green and still no change..... stuck on language screen.
Its almost like the remote was never paired to the box before it was shipped.
Doesnt look like I can pair a remote when its stuck at the language screen.
Do I need to call and get another box?
Try unplugging the 4k box, remove the remote batteries, plug the 4k box in, then replace the remote batteries.