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We're still updating your account...

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We're still updating your account...

Error message on both X1 TVs. Help?
Accepted Solution

Re: We're still updating your account...

It finally cleared after a couple of reboots.
Thanks, Amir.
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Service Expert

Re: We're still updating your account...


Skyline315 wrote:
Error message on both X1 TVs. Help?

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.




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Official Employee

Re: We're still updating your account...

 

Hi Skyline315, I can assist you with getting your error message cleared up. Can you please tell me what the error message says and can you tell me if there is a code attached to it? Have you tried rebooting your cable boxes? 


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Frequent Visitor

Re: We're still updating your account...

It finally cleared after a couple of reboots.
Thanks, Amir.
Official Employee

Re: We're still updating your account...

Thank you Skyline315 for this update, if you need any further help going forward please reach out to us, we are always here to assist. Have a great day.


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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
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I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
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I am a Comcast Employee.
Please post so people with similar questions may benefit.
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Mark a Best Answer!solution Icon

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