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Upcoming X1 Updates

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Service Expert

Re: Xre 1.47.17 11/12/2014 14:33 new version


TiredRetired wrote:

Got the latest version today.  I see no changes.   Box continues to momentarily lose connect with the server from time to time resulting in laggy performance or a black screen with the One Moment Please in the upper right.  Then back to normal again for a while.

 

There is no question that since around the second week of October the X1 system for me has lost a level or two of dependability.

 

Not sure what happened.  What scares me is that I am also not sure Comcast does either.  

 

Cheers. 


I have experienced something similar, but it is very seldom.  That leads me to believe that the issue is a local issue.  Some connections to the plant are better than others.

 

I don't know what the real name is that Comcast uses for "plant", but I suspect it is some kind of area "server" or "controller".




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Valued Contributor

Re: Xre 1.47.17 11/12/2014 14:33 new version


TiredRetired wrote:

Got the latest version today.  I see no changes.   Box continues to momentarily lose connect with the server from time to time resulting in laggy performance or a black screen with the One Moment Please in the upper right.  Then back to normal again for a while.

 

There is no question that since around the second week of October the X1 system for me has lost a level or two of dependability.

 

Not sure what happened.  What scares me is that I am also not sure Comcast does either.  

 

Cheers. 


We've experienced this a couple of times this week as well. Very intermitten though. Never before this week.

Service Expert

XRE 1.47.18 11/13/2014 14:01 new version discussion

XRE 1.47.18 11/13/2014 14:01

 

no menu changes found, apps etc unchanged. 

 

change? I switched to TVLand, hit record and got the Your recording is set without the extra "this episode only/all episodes" sub menu.




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Regular Contributor

Re: XRE 1.47.18 11/13/2014 14:01 new version discussion

I've also noticed these updates are happening on-the-fly without the box restarting.

Service Expert

Re: Upcoming X1 Updates and both

Now we are up to 1.47.18 xappl-XRE.47P18 and still not word from Comcast about November updates?




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Frequent Visitor

Re: Upcoming X1 Updates

My ABOUT page says UNKNOWN for my remote's battery level.  I am using the XR2 vP2 remote that Comcast gave me.  Could that be the problem?

Regular Contributor

Re: Upcoming X1 Updates

 

 

 

 


SLR42 wrote:

My ABOUT page says UNKNOWN for my remote's battery level.  I am using the XR2 vP2 remote that Comcast gave me.  Could that be the problem?



My remote is an XR2 vU2 so maybe. At this point who knows much of anything the way X1 software releases keep changing the game.

Valued Contributor

Re: Upcoming X1 Updates


SLR42 wrote:

My ABOUT page says UNKNOWN for my remote's battery level.  I am using the XR2 vP2 remote that Comcast gave me.  Could that be the problem?


Did you pair the remote with the box? Directions are usually on the back of the remote.

Service Expert

Re: Xre 1.47.17 11/12/2014 14:33 new version


grantsa4 wrote:

Has any else noticed that the DVR gauge on the Aris DVR's has gone away?

 

Why take away something so useful? Especially when you know when hitting the 60% mark that it's time to delete shows.


Strange... my ARRIS has 1.47.18 and I have the DVR gauge... it has not disappreared....




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Service Expert

Re: Upcoming X1 Updates


SLR42 wrote:

My ABOUT page says UNKNOWN for my remote's battery level.  I am using the XR2 vP2 remote that Comcast gave me.  Could that be the problem?


that info on the x1 screen is only available when you have the remote RF linked (you will see only the green LED color flash when RF linked, else it is red LED color flash.




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Service Expert

Re: Upcoming X1 Updates


SLR42 wrote:

My ABOUT page says UNKNOWN for my remote's battery level.  I am using the XR2 vP2 remote that Comcast gave me.  Could that be the problem?


This only works for DVR's.... not STB's.... cannot pair the remote to an STB..... just saying.....




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Frequent Visitor

Re: Upcoming X1 Updates

Thanks.  I had not "Paired" my remote and did not realize that this also actvated an RF link so that I no longer have to point the remote directly at the cable box.

Regular Contributor

Re: Xre 1.47.17 11/12/2014 14:33 new version

Mine is back.
Regular Contributor

Re: Upcoming X1 Updates


Rustyben wrote:

SLR42 wrote:

My ABOUT page says UNKNOWN for my remote's battery level.  I am using the XR2 vP2 remote that Comcast gave me.  Could that be the problem?


that info on the x1 screen is only available when you have the remote RF linked (you will see only the green LED color flash when RF linked, else it is red LED color flash.


Do you realize if we put your remote version together with mine we get PU a good description of how X! has been working lately.

Service Expert

Re: XRE 1.47.18 11/13/2014 14:01 new version discussion

ok another 1.47.18 bug 

on last with comcast expanded last option, "last watched" first item is a partially watched recording. When selected to "D" delete it says removed but still in the list. Not sure if it is the 'first' one that is the error (far left) or that it is a dvr recording. Either way not working to remove 'just' that item. Did remove 'all' and it removed.




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Problem Solver

Re: XRE 1.47.18 11/13/2014 14:01 new version discussion


2themax wrote:

I've also noticed these updates are happening on-the-fly without the box restarting.


These types of updates on on the sever side, so if you refreshed the resolution it would refresh the page....

Service Expert

Re: XRE 1.47.18 11/13/2014 14:01 new version discussion


gotpizza wrote:

2themax wrote:

I've also noticed these updates are happening on-the-fly without the box restarting.


These types of updates on on the sever side, so if you refreshed the resolution it would refresh the page....


i'm no longer having to do that to sync the 3 dvrs. It appears that each time when you are in viewing mode and press xFinity button the system is refreshing.




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Service Expert

Re: XRE 1.47.18 11/13/2014 14:01 new version discussion


Rustyben wrote:

gotpizza wrote:

2themax wrote:

I've also noticed these updates are happening on-the-fly without the box restarting.


These types of updates on on the sever side, so if you refreshed the resolution it would refresh the page....


i'm no longer having to do that to sync the 3 dvrs. It appears that each time when you are in viewing mode and press xFinity button the system is refreshing.


Maybe that is for the battery level and/or signal level?




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Problem Solver

Re: XRE 1.47.18 11/13/2014 14:01 new version discussion


Rustyben wrote:

gotpizza wrote:

2themax wrote:

I've also noticed these updates are happening on-the-fly without the box restarting.


These types of updates on on the sever side, so if you refreshed the resolution it would refresh the page....


i'm no longer having to do that to sync the 3 dvrs. It appears that each time when you are in viewing mode and press xFinity button the system is refreshing.


So rusty you are saying that the saved list/just you is showing up now in real time without a refresh? To be honest out of all of the things that bugged me the most was not seeing things on other DVRs...You should test this with single recordings and series recordings to see if they both work in real time!!! 

Problem Solver

Re: XRE 1.47.18 11/13/2014 14:01 new version discussion

Rusty what about the free movie shortcut is the list showing up evertime when entering the free section?

Service Expert

Re: XRE 1.47.18 11/13/2014 14:01 new version discussion


gotpizza wrote:


So rusty you are saying that the saved list/just you is showing up now in real time without a refresh? To be honest out of all of the things that bugged me the most was not seeing things on other DVRs...You should test this with single recordings and series recordings to see if they both work in real time!!! 


wife set a recording to test in the living room. The one i'm watching did not show the recording red light. When I hit the xFinity button the red light came on when the 'menu' came up. navigating to saved, it showed in progress. This might not be what you are asking. let me know if I misunderstood.




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Service Expert

Re: XRE 1.47.18 11/13/2014 14:01 new version discussion


gotpizza wrote:

Rusty what about the free movie shortcut is the list showing up evertime when entering the free section?


ok you got me there. I watch most movies from netflix. I found a 'top free movies' under ondemand>movies. is that what you mean? just has lots of posters first is 21 jump street.




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Regular Contributor

Re: XRE 1.47.18 11/13/2014 14:01 new version discussion

I still have an issue with the box other than the main DVR.  If I hit XFinity and try to scroll through the OnDemand I just get empty Icons.  I have to restart the box in order to have the picture fill out the boxes so I can see what I am looking for.  Getting tired of waiting for the long restart just to pick out a show.  The Main X1DVR seems fine, responds quicker and the Icons are always filled out.  BTW I am on 1.47.18

Service Expert

Re: XRE 1.47.18 11/13/2014 14:01 new version discussion


SuperDave426 wrote:

I still have an issue with the box other than the main DVR.  If I hit XFinity and try to scroll through the OnDemand I just get empty Icons.  I have to restart the box in order to have the picture fill out the boxes so I can see what I am looking for.  Getting tired of waiting for the long restart just to pick out a show.  The Main X1DVR seems fine, responds quicker and the Icons are always filled out.  BTW I am on 1.47.18


That sounds like a problem connectiong to the Comcast servers.  Have you called the X1 support line?

 

877-896-8678




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Valued Contributor

Re: XRE 1.47.18 11/13/2014 14:01 new version discussion


SuperDave426 wrote:

I still have an issue with the box other than the main DVR.  If I hit XFinity and try to scroll through the OnDemand I just get empty Icons.  I have to restart the box in order to have the picture fill out the boxes so I can see what I am looking for.  Getting tired of waiting for the long restart just to pick out a show.  The Main X1DVR seems fine, responds quicker and the Icons are always filled out.  BTW I am on 1.47.18


SuperDave426 I just looked at your boxes and see you've had some issues with upstream RF levels on all your boxes and a downstream issue on one over the last few days.  My recommendation now is to have a tech visit setup.  Please let me know if I can help.  Thanks!




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Problem Solver

Re: XRE 1.47.18 11/13/2014 14:01 new version discussion

Rusty/Neal , The issue that I have had for three weeks now is the red free movie shortcut. When I enter that shortcut the only thing that pops up is the dividing lines, and they bounce all over the place for about 5sec then disappear. Once that happens the last button will not exit that sub menu, and you are forced to hit exit...

 

This shortcut is the only true way to see all free movies, and all other shortcut sub menus function!

Service Expert

Re: XRE 1.47.18 11/13/2014 14:01 new version discussion


gotpizza wrote:

Rusty/Neal , The issue that I have had for three weeks now is the red free movie shortcut. When I enter that shortcut the only thing that pops up is the dividing lines, and they bounce all over the place for about 5sec then disappear. Once that happens the last button will not exit that sub menu, and you are forced to hit exit...

 

This shortcut is the only true way to see all free movies, and all other shortcut sub menus function!


Same here.




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Service Expert

Re: XRE 1.47.18 11/13/2014 14:01 new version discussion


RobertWy wrote:

gotpizza wrote:

Rusty/Neal , The issue that I have had for three weeks now is the red free movie shortcut. When I enter that shortcut the only thing that pops up is the dividing lines, and they bounce all over the place for about 5sec then disappear. Once that happens the last button will not exit that sub menu, and you are forced to hit exit...

 

This shortcut is the only true way to see all free movies, and all other shortcut sub menus function!


Same here.


can you give path to see the red free movie icon you navigate to?




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Service Expert

Re: XRE 1.47.18 11/13/2014 14:01 new version discussion

Select the On Demand tab.

 

Scroll down to "Shortcuts".  The icons are all red.  Choose "All Free Movies by genre.




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Service Expert

Re: XRE 1.47.18 11/13/2014 14:01 new version discussion


RobertWy wrote:

Select the On Demand tab.

 

Scroll down to "Shortcuts".  The icons are all red.  Choose "All Free Movies by genre.


ewwe .. that is wicked acting. ty for letting me 'see' it in action.




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Regular Contributor

Re: XRE 1.47.18 11/13/2014 14:01 new version discussion

the day of the update my companion box lost sound had to unplug it and restart it.
Gold Problem Solver

Re: XRE 1.47.18 11/13/2014 14:01 new version discussion

Tried it this morning. Workin fine for RG in MSP...


gotpizza wrote:

Rusty/Neal , The issue that I have had for three weeks now is the red free movie shortcut. When I enter that shortcut the only thing that pops up is the dividing lines, and they bounce all over the place for about 5sec then disappear. Once that happens the last button will not exit that sub menu, and you are forced to hit exit...

 

This shortcut is the only true way to see all free movies, and all other shortcut sub menus function!


 

Regular Contributor

Re: XRE 1.47.18 11/13/2014 14:01 new version discussion


ComcastNeal wrote:

SuperDave426 wrote:

I still have an issue with the box other than the main DVR.  If I hit XFinity and try to scroll through the OnDemand I just get empty Icons.  I have to restart the box in order to have the picture fill out the boxes so I can see what I am looking for.  Getting tired of waiting for the long restart just to pick out a show.  The Main X1DVR seems fine, responds quicker and the Icons are always filled out.  BTW I am on 1.47.18


SuperDave426 I just looked at your boxes and see you've had some issues with upstream RF levels on all your boxes and a downstream issue on one over the last few days.  My recommendation now is to have a tech visit setup.  Please let me know if I can help.  Thanks!


Is there any special level of tech that handles an issue like this? I could use your help in setting up a tech visit, if I call in I'll get the runaround from the CSR because they don't understand how and why I am requesting such a visit with a reference from a forum.  It took 4 visits initially to get the Pace box switched for an Arris because of the sound drop outs.  I had techs tell me there were absolutely no Arris boxes used in this region, but yet somehow I have one.

Service Expert

Re: Xre 1.47.17 11/12/2014 14:33 new version

1.47.18 11/13 updated




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Service Expert

Re: Xre 1.47.17 11/12/2014 14:33 new version


Rustyben wrote:

1.47.18 11/13 updated


Me too.  

 

Also STB Version 1.3.4p4s1 November 7.




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Official Employee

Re: Xre 1.47.17 11/12/2014 14:33 new version

On to 1.47.19 11/18/14



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Service Expert

Re: Xre 1.47.17 11/12/2014 14:33 new version


RobertWy wrote:

Rustyben wrote:

1.47.18 11/13 updated


Me too.  

 

Also STB Version 1.3.4p4s1 November 7.


must just be for arris box? none of my paces have a new firmware.




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Official Employee

Re: Xre 1.47.17 11/12/2014 14:33 new version

Nope, original Pace, both DVR and companion have it.



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Regular Contributor

Re: Xre 1.47.17 11/12/2014 14:33 new version

Andrew,

 

Any other updates coming on November?

 

Haven't seen anything listed.

Service Expert

Re: Xre 1.47.17 11/12/2014 14:33 new version


Rustyben wrote:

RobertWy wrote:

Rustyben wrote:

1.47.18 11/13 updated


Me too.  

 

Also STB Version 1.3.4p4s1 November 7.


must just be for arris box? none of my paces have a new firmware.


Pace greenie.  I forced the download with an unplug/plug.




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Service Expert

Re: Xre 1.47.17 11/12/2014 14:33 new version

i did a reboot from the longexit, down down down 2 screen. got 1.3.4p4s.1.PRODse still with the xre 1.47.18 11/13




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Service Expert

Re: Xre 1.47.17 11/12/2014 14:33 new version


Rustyben wrote:

i did a reboot from the longexit, down down down 2 screen. got 1.3.4p4s.1.PRODse still with the xre 1.47.18 11/13


I think 1.47.18 is the latest.




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Service Expert

Re: Xre 1.47.17 11/12/2014 14:33 new version


RobertWy wrote:

Rustyben wrote:

i did a reboot from the longexit, down down down 2 screen. got 1.3.4p4s.1.PRODse still with the xre 1.47.18 11/13


I think 1.47.18 is the latest.


see post 15 on this thread




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Regular Contributor

Re: Xre 1.47.17 11/12/2014 14:33 new version


RobertWy wrote:

Rustyben wrote:

i did a reboot from the longexit, down down down 2 screen. got 1.3.4p4s.1.PRODse still with the xre 1.47.18 11/13


I think 1.47.18 is the latest.


I've got 1.47.18 with stb version 1.3.4p5s4

Gold Problem Solver

Re: Xre 1.47.17 11/12/2014 14:33 new version

I think the STB firmware version numbers might be slighly different for Pace vs. Arris.

Comcast Neal can you confirm this???


BeowolfJones wrote:

RobertWy wrote:

Rustyben wrote:

i did a reboot from the longexit, down down down 2 screen. got 1.3.4p4s.1.PRODse still with the xre 1.47.18 11/13


I think 1.47.18 is the latest.


I've got 1.47.18 with stb version 1.3.4p5s4


 

Service Expert

Re: Xre 1.47.17 11/12/2014 14:33 new version


RickGr4 wrote:

I think the STB firmware version numbers might be slighly different for Pace vs. Arris.

Comcast Neal can you confirm this???


BeowolfJones wrote:

RobertWy wrote:

Rustyben wrote:

i did a reboot from the longexit, down down down 2 screen. got 1.3.4p4s.1.PRODse still with the xre 1.47.18 11/13


I think 1.47.18 is the latest.


I've got 1.47.18 with stb version 1.3.4p5s4


 


fixed sound/audio sync? surround?




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Gold Problem Solver

Re: Xre 1.47.17 11/12/2014 14:33 new version

My Arris DVRs currently indicate XRE 1.47.18, STB 1.3.4 p5s4.

Nothing I am concerned about or I have been monitoring has been fixed. I see no changes or improvements...

Funny I just rebooted one of my Arris DVRs and 1.47.19 appeared...

 

Service Expert

Re: Xre 1.47.17 11/12/2014 14:33 new version


RickGr4 wrote:

My Arris DVRs currently indicate XRE 1.47.18, STB 1.3.4 p5s4.

Nothing I am concerned about or I have been monitoring has been fixed. I see no changes or improvements...

Funny I just rebooted one of my Arris DVRs and 1.47.19 appeared...

 


Golod grief!  No wonder X1 is so unstable!




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Service Expert

Re: Xre 1.47.17 11/12/2014 14:33 new version


RickGr4 wrote:

My Arris DVRs currently indicate XRE 1.47.18, STB 1.3.4 p5s4.

Nothing I am concerned about or I have been monitoring has been fixed. I see no changes or improvements...

Funny I just rebooted one of my Arris DVRs and 1.47.19 appeared...

 


I have been watching intently, and forcing reboots, but alas, no 1.47.19 for my Arris yet....  must definitly be a regional deployment thingy....

Oh well...  patience is a virtue.... which I virtually do not have!!!

-=ray=-




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Service Expert

Re: Upcoming X1 Updates and both

July 2014 Updates

August 2014 Updates

September 2014 Updates

October 2014 Updates

 

No November Updates?

 

I'm up to 1.47.19 11/18/2014 and STB November 7 1.3.4p4s1.

 

Something must have changed.




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