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Upcoming X1 Updates

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Posted by
Service Expert

Member Since: ‎08-19-2009
Posts: 7,218
Message 201 of 2,732 (5,216 Views)

Re: Xre 1.47.17 11/12/2014 14:33 new version


TiredRetired wrote:

Got the latest version today.  I see no changes.   Box continues to momentarily lose connect with the server from time to time resulting in laggy performance or a black screen with the One Moment Please in the upper right.  Then back to normal again for a while.

 

There is no question that since around the second week of October the X1 system for me has lost a level or two of dependability.

 

Not sure what happened.  What scares me is that I am also not sure Comcast does either.  

 

Cheers. 


I have experienced something similar, but it is very seldom.  That leads me to believe that the issue is a local issue.  Some connections to the plant are better than others.

 

I don't know what the real name is that Comcast uses for "plant", but I suspect it is some kind of area "server" or "controller".




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Posted by
Valued Contributor

Member Since: ‎04-11-2014
Posts: 538
Message 202 of 2,732 (5,195 Views)

Re: Xre 1.47.17 11/12/2014 14:33 new version


TiredRetired wrote:

Got the latest version today.  I see no changes.   Box continues to momentarily lose connect with the server from time to time resulting in laggy performance or a black screen with the One Moment Please in the upper right.  Then back to normal again for a while.

 

There is no question that since around the second week of October the X1 system for me has lost a level or two of dependability.

 

Not sure what happened.  What scares me is that I am also not sure Comcast does either.  

 

Cheers. 


We've experienced this a couple of times this week as well. Very intermitten though. Never before this week.

Posted by
Service Expert

Member Since: ‎10-22-2012
Posts: 7,028
Message 203 of 2,732 (5,351 Views)

XRE 1.47.18 11/13/2014 14:01 new version discussion

XRE 1.47.18 11/13/2014 14:01

 

no menu changes found, apps etc unchanged. 

 

change? I switched to TVLand, hit record and got the Your recording is set without the extra "this episode only/all episodes" sub menu.




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Posted by
Regular Contributor

Member Since: ‎01-28-2014
Posts: 102
Message 204 of 2,732 (5,285 Views)

Re: XRE 1.47.18 11/13/2014 14:01 new version discussion

I've also noticed these updates are happening on-the-fly without the box restarting.

Posted by
Service Expert

Member Since: ‎08-19-2009
Posts: 7,218
Message 205 of 2,732 (5,512 Views)

Re: Upcoming X1 Updates and both

Now we are up to 1.47.18 xappl-XRE.47P18 and still not word from Comcast about November updates?




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Posted by
Frequent Visitor

Member Since: ‎10-24-2007
Posts: 11
Message 206 of 2,732 (5,487 Views)

Re: Upcoming X1 Updates

My ABOUT page says UNKNOWN for my remote's battery level.  I am using the XR2 vP2 remote that Comcast gave me.  Could that be the problem?

Posted by
Regular Contributor

Member Since: ‎10-12-2009
Posts: 434
Message 207 of 2,732 (5,474 Views)

Re: Upcoming X1 Updates

 

 

 

 


SLR42 wrote:

My ABOUT page says UNKNOWN for my remote's battery level.  I am using the XR2 vP2 remote that Comcast gave me.  Could that be the problem?



My remote is an XR2 vU2 so maybe. At this point who knows much of anything the way X1 software releases keep changing the game.

Posted by
Valued Contributor

Member Since: ‎04-11-2014
Posts: 538
Message 208 of 2,732 (5,460 Views)

Re: Upcoming X1 Updates


SLR42 wrote:

My ABOUT page says UNKNOWN for my remote's battery level.  I am using the XR2 vP2 remote that Comcast gave me.  Could that be the problem?


Did you pair the remote with the box? Directions are usually on the back of the remote.

Posted by
Service Expert

Member Since: ‎08-02-2013
Posts: 12,548
Message 209 of 2,732 (5,143 Views)

Re: Xre 1.47.17 11/12/2014 14:33 new version


grantsa4 wrote:

Has any else noticed that the DVR gauge on the Aris DVR's has gone away?

 

Why take away something so useful? Especially when you know when hitting the 60% mark that it's time to delete shows.


Strange... my ARRIS has 1.47.18 and I have the DVR gauge... it has not disappreared....




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Posted by
Service Expert

Member Since: ‎10-22-2012
Posts: 7,028
Message 210 of 2,732 (5,428 Views)

Re: Upcoming X1 Updates


SLR42 wrote:

My ABOUT page says UNKNOWN for my remote's battery level.  I am using the XR2 vP2 remote that Comcast gave me.  Could that be the problem?


that info on the x1 screen is only available when you have the remote RF linked (you will see only the green LED color flash when RF linked, else it is red LED color flash.




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Posted by
Service Expert

Member Since: ‎08-02-2013
Posts: 12,548
Message 211 of 2,732 (5,414 Views)

Re: Upcoming X1 Updates


SLR42 wrote:

My ABOUT page says UNKNOWN for my remote's battery level.  I am using the XR2 vP2 remote that Comcast gave me.  Could that be the problem?


This only works for DVR's.... not STB's.... cannot pair the remote to an STB..... just saying.....




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Posted by
Frequent Visitor

Member Since: ‎10-24-2007
Posts: 11
Message 212 of 2,732 (5,408 Views)

Re: Upcoming X1 Updates

Thanks.  I had not "Paired" my remote and did not realize that this also actvated an RF link so that I no longer have to point the remote directly at the cable box.

Posted by
Regular Contributor

Member Since: ‎04-19-2014
Posts: 226
Message 213 of 2,732 (5,130 Views)

Re: Xre 1.47.17 11/12/2014 14:33 new version

Mine is back.
Posted by
Regular Contributor

Member Since: ‎10-12-2009
Posts: 434
Message 214 of 2,732 (5,352 Views)

Re: Upcoming X1 Updates


Rustyben wrote:

SLR42 wrote:

My ABOUT page says UNKNOWN for my remote's battery level.  I am using the XR2 vP2 remote that Comcast gave me.  Could that be the problem?


that info on the x1 screen is only available when you have the remote RF linked (you will see only the green LED color flash when RF linked, else it is red LED color flash.


Do you realize if we put your remote version together with mine we get PU a good description of how X! has been working lately.

Posted by
Service Expert

Member Since: ‎10-22-2012
Posts: 7,028
Message 215 of 2,732 (5,216 Views)

Re: XRE 1.47.18 11/13/2014 14:01 new version discussion

ok another 1.47.18 bug 

on last with comcast expanded last option, "last watched" first item is a partially watched recording. When selected to "D" delete it says removed but still in the list. Not sure if it is the 'first' one that is the error (far left) or that it is a dvr recording. Either way not working to remove 'just' that item. Did remove 'all' and it removed.




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Posted by
Problem Solver

Member Since: ‎03-10-2014
Posts: 2,820
Message 216 of 2,732 (5,205 Views)

Re: XRE 1.47.18 11/13/2014 14:01 new version discussion


2themax wrote:

I've also noticed these updates are happening on-the-fly without the box restarting.


These types of updates on on the sever side, so if you refreshed the resolution it would refresh the page....

Posted by
Service Expert

Member Since: ‎10-22-2012
Posts: 7,028
Message 217 of 2,732 (5,191 Views)

Re: XRE 1.47.18 11/13/2014 14:01 new version discussion


gotpizza wrote:

2themax wrote:

I've also noticed these updates are happening on-the-fly without the box restarting.


These types of updates on on the sever side, so if you refreshed the resolution it would refresh the page....


i'm no longer having to do that to sync the 3 dvrs. It appears that each time when you are in viewing mode and press xFinity button the system is refreshing.




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Posted by
Service Expert

Member Since: ‎08-19-2009
Posts: 7,218
Message 218 of 2,732 (5,189 Views)

Re: XRE 1.47.18 11/13/2014 14:01 new version discussion


Rustyben wrote:

gotpizza wrote:

2themax wrote:

I've also noticed these updates are happening on-the-fly without the box restarting.


These types of updates on on the sever side, so if you refreshed the resolution it would refresh the page....


i'm no longer having to do that to sync the 3 dvrs. It appears that each time when you are in viewing mode and press xFinity button the system is refreshing.


Maybe that is for the battery level and/or signal level?




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Posted by
Problem Solver

Member Since: ‎03-10-2014
Posts: 2,820
Message 219 of 2,732 (5,185 Views)

Re: XRE 1.47.18 11/13/2014 14:01 new version discussion


Rustyben wrote:

gotpizza wrote:

2themax wrote:

I've also noticed these updates are happening on-the-fly without the box restarting.


These types of updates on on the sever side, so if you refreshed the resolution it would refresh the page....


i'm no longer having to do that to sync the 3 dvrs. It appears that each time when you are in viewing mode and press xFinity button the system is refreshing.


So rusty you are saying that the saved list/just you is showing up now in real time without a refresh? To be honest out of all of the things that bugged me the most was not seeing things on other DVRs...You should test this with single recordings and series recordings to see if they both work in real time!!! 

Posted by
Problem Solver

Member Since: ‎03-10-2014
Posts: 2,820
Message 220 of 2,732 (5,184 Views)

Re: XRE 1.47.18 11/13/2014 14:01 new version discussion

Rusty what about the free movie shortcut is the list showing up evertime when entering the free section?

Posted by
Service Expert

Member Since: ‎10-22-2012
Posts: 7,028
Message 221 of 2,732 (5,175 Views)

Re: XRE 1.47.18 11/13/2014 14:01 new version discussion


gotpizza wrote:


So rusty you are saying that the saved list/just you is showing up now in real time without a refresh? To be honest out of all of the things that bugged me the most was not seeing things on other DVRs...You should test this with single recordings and series recordings to see if they both work in real time!!! 


wife set a recording to test in the living room. The one i'm watching did not show the recording red light. When I hit the xFinity button the red light came on when the 'menu' came up. navigating to saved, it showed in progress. This might not be what you are asking. let me know if I misunderstood.




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Posted by
Service Expert

Member Since: ‎10-22-2012
Posts: 7,028
Message 222 of 2,732 (5,174 Views)

Re: XRE 1.47.18 11/13/2014 14:01 new version discussion


gotpizza wrote:

Rusty what about the free movie shortcut is the list showing up evertime when entering the free section?


ok you got me there. I watch most movies from netflix. I found a 'top free movies' under ondemand>movies. is that what you mean? just has lots of posters first is 21 jump street.




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Posted by
Edited on
‎11-16-2014 09:03 AM

Regular Contributor

Member Since: ‎03-21-2014
Posts: 121
Message 223 of 2,732 (5,123 Views)

Re: XRE 1.47.18 11/13/2014 14:01 new version discussion

[ Edited ]

I still have an issue with the box other than the main DVR.  If I hit XFinity and try to scroll through the OnDemand I just get empty Icons.  I have to restart the box in order to have the picture fill out the boxes so I can see what I am looking for.  Getting tired of waiting for the long restart just to pick out a show.  The Main X1DVR seems fine, responds quicker and the Icons are always filled out.  BTW I am on 1.47.18

Posted by
Service Expert

Member Since: ‎08-19-2009
Posts: 7,218
Message 224 of 2,732 (5,109 Views)

Re: XRE 1.47.18 11/13/2014 14:01 new version discussion


SuperDave426 wrote:

I still have an issue with the box other than the main DVR.  If I hit XFinity and try to scroll through the OnDemand I just get empty Icons.  I have to restart the box in order to have the picture fill out the boxes so I can see what I am looking for.  Getting tired of waiting for the long restart just to pick out a show.  The Main X1DVR seems fine, responds quicker and the Icons are always filled out.  BTW I am on 1.47.18


That sounds like a problem connectiong to the Comcast servers.  Have you called the X1 support line?

 

877-896-8678




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Posted by
Edited on
‎11-16-2014 10:28 AM

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Member Since: ‎11-01-2014
Posts: 389
Message 225 of 2,732 (5,105 Views)

Re: XRE 1.47.18 11/13/2014 14:01 new version discussion

[ Edited ]

SuperDave426 wrote:

I still have an issue with the box other than the main DVR.  If I hit XFinity and try to scroll through the OnDemand I just get empty Icons.  I have to restart the box in order to have the picture fill out the boxes so I can see what I am looking for.  Getting tired of waiting for the long restart just to pick out a show.  The Main X1DVR seems fine, responds quicker and the Icons are always filled out.  BTW I am on 1.47.18


SuperDave426 I just looked at your boxes and see you've had some issues with upstream RF levels on all your boxes and a downstream issue on one over the last few days.  My recommendation now is to have a tech visit setup.  Please let me know if I can help.  Thanks!




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Posted by
Problem Solver

Member Since: ‎03-10-2014
Posts: 2,820
Message 226 of 2,732 (5,080 Views)

Re: XRE 1.47.18 11/13/2014 14:01 new version discussion

Rusty/Neal , The issue that I have had for three weeks now is the red free movie shortcut. When I enter that shortcut the only thing that pops up is the dividing lines, and they bounce all over the place for about 5sec then disappear. Once that happens the last button will not exit that sub menu, and you are forced to hit exit...

 

This shortcut is the only true way to see all free movies, and all other shortcut sub menus function!

Posted by
Service Expert

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Message 227 of 2,732 (5,065 Views)

Re: XRE 1.47.18 11/13/2014 14:01 new version discussion


gotpizza wrote:

Rusty/Neal , The issue that I have had for three weeks now is the red free movie shortcut. When I enter that shortcut the only thing that pops up is the dividing lines, and they bounce all over the place for about 5sec then disappear. Once that happens the last button will not exit that sub menu, and you are forced to hit exit...

 

This shortcut is the only true way to see all free movies, and all other shortcut sub menus function!


Same here.




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Posted by
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Member Since: ‎10-22-2012
Posts: 7,028
Message 228 of 2,732 (5,053 Views)

Re: XRE 1.47.18 11/13/2014 14:01 new version discussion


RobertWy wrote:

gotpizza wrote:

Rusty/Neal , The issue that I have had for three weeks now is the red free movie shortcut. When I enter that shortcut the only thing that pops up is the dividing lines, and they bounce all over the place for about 5sec then disappear. Once that happens the last button will not exit that sub menu, and you are forced to hit exit...

 

This shortcut is the only true way to see all free movies, and all other shortcut sub menus function!


Same here.


can you give path to see the red free movie icon you navigate to?




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Posted by
Edited on
‎11-17-2014 08:43 AM

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Message 229 of 2,732 (5,005 Views)

Re: XRE 1.47.18 11/13/2014 14:01 new version discussion

[ Edited ]

Select the On Demand tab.

 

Scroll down to "Shortcuts".  The icons are all red.  Choose "All Free Movies by genre.




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Posted by
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Message 230 of 2,732 (4,982 Views)

Re: XRE 1.47.18 11/13/2014 14:01 new version discussion


RobertWy wrote:

Select the On Demand tab.

 

Scroll down to "Shortcuts".  The icons are all red.  Choose "All Free Movies by genre.


ewwe .. that is wicked acting. ty for letting me 'see' it in action.




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Posted by
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Member Since: ‎07-10-2003
Posts: 346
Message 231 of 2,732 (4,933 Views)

Re: XRE 1.47.18 11/13/2014 14:01 new version discussion

the day of the update my companion box lost sound had to unplug it and restart it.
Posted by
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Posts: 11,937
Message 232 of 2,732 (4,930 Views)

Re: XRE 1.47.18 11/13/2014 14:01 new version discussion

Tried it this morning. Workin fine for RG in MSP...


gotpizza wrote:

Rusty/Neal , The issue that I have had for three weeks now is the red free movie shortcut. When I enter that shortcut the only thing that pops up is the dividing lines, and they bounce all over the place for about 5sec then disappear. Once that happens the last button will not exit that sub menu, and you are forced to hit exit...

 

This shortcut is the only true way to see all free movies, and all other shortcut sub menus function!


 

Posted by
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Member Since: ‎03-21-2014
Posts: 121
Message 233 of 2,732 (4,856 Views)

Re: XRE 1.47.18 11/13/2014 14:01 new version discussion


ComcastNeal wrote:

SuperDave426 wrote:

I still have an issue with the box other than the main DVR.  If I hit XFinity and try to scroll through the OnDemand I just get empty Icons.  I have to restart the box in order to have the picture fill out the boxes so I can see what I am looking for.  Getting tired of waiting for the long restart just to pick out a show.  The Main X1DVR seems fine, responds quicker and the Icons are always filled out.  BTW I am on 1.47.18


SuperDave426 I just looked at your boxes and see you've had some issues with upstream RF levels on all your boxes and a downstream issue on one over the last few days.  My recommendation now is to have a tech visit setup.  Please let me know if I can help.  Thanks!


Is there any special level of tech that handles an issue like this? I could use your help in setting up a tech visit, if I call in I'll get the runaround from the CSR because they don't understand how and why I am requesting such a visit with a reference from a forum.  It took 4 visits initially to get the Pace box switched for an Arris because of the sound drop outs.  I had techs tell me there were absolutely no Arris boxes used in this region, but yet somehow I have one.

Posted by
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Message 234 of 2,732 (5,069 Views)

Re: Xre 1.47.17 11/12/2014 14:33 new version

1.47.18 11/13 updated




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Posted by
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Message 235 of 2,732 (5,057 Views)

Re: Xre 1.47.17 11/12/2014 14:33 new version


Rustyben wrote:

1.47.18 11/13 updated


Me too.  

 

Also STB Version 1.3.4p4s1 November 7.




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Posted by
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Message 236 of 2,732 (5,042 Views)

Re: Xre 1.47.17 11/12/2014 14:33 new version

On to 1.47.19 11/18/14



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Posted by
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Message 237 of 2,732 (5,022 Views)

Re: Xre 1.47.17 11/12/2014 14:33 new version


RobertWy wrote:

Rustyben wrote:

1.47.18 11/13 updated


Me too.  

 

Also STB Version 1.3.4p4s1 November 7.


must just be for arris box? none of my paces have a new firmware.




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Posted by
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Message 238 of 2,732 (5,018 Views)

Re: Xre 1.47.17 11/12/2014 14:33 new version

Nope, original Pace, both DVR and companion have it.



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Posted by
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Member Since: ‎04-19-2014
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Message 239 of 2,732 (5,015 Views)

Re: Xre 1.47.17 11/12/2014 14:33 new version

Andrew,

 

Any other updates coming on November?

 

Haven't seen anything listed.

Posted by
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Message 240 of 2,732 (4,995 Views)

Re: Xre 1.47.17 11/12/2014 14:33 new version


Rustyben wrote:

RobertWy wrote:

Rustyben wrote:

1.47.18 11/13 updated


Me too.  

 

Also STB Version 1.3.4p4s1 November 7.


must just be for arris box? none of my paces have a new firmware.


Pace greenie.  I forced the download with an unplug/plug.




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Posted by
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Message 241 of 2,732 (4,965 Views)

Re: Xre 1.47.17 11/12/2014 14:33 new version

i did a reboot from the longexit, down down down 2 screen. got 1.3.4p4s.1.PRODse still with the xre 1.47.18 11/13




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Posted by
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Message 242 of 2,732 (4,959 Views)

Re: Xre 1.47.17 11/12/2014 14:33 new version


Rustyben wrote:

i did a reboot from the longexit, down down down 2 screen. got 1.3.4p4s.1.PRODse still with the xre 1.47.18 11/13


I think 1.47.18 is the latest.




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Posted by
Edited on
‎11-20-2014 04:04 PM

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Message 243 of 2,732 (4,942 Views)

Re: Xre 1.47.17 11/12/2014 14:33 new version

[ Edited ]

RobertWy wrote:

Rustyben wrote:

i did a reboot from the longexit, down down down 2 screen. got 1.3.4p4s.1.PRODse still with the xre 1.47.18 11/13


I think 1.47.18 is the latest.


see post 15 on this thread




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Posted by
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Member Since: ‎10-12-2009
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Message 244 of 2,732 (4,940 Views)

Re: Xre 1.47.17 11/12/2014 14:33 new version


RobertWy wrote:

Rustyben wrote:

i did a reboot from the longexit, down down down 2 screen. got 1.3.4p4s.1.PRODse still with the xre 1.47.18 11/13


I think 1.47.18 is the latest.


I've got 1.47.18 with stb version 1.3.4p5s4

Posted by
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Member Since: ‎10-10-2013
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Message 245 of 2,732 (4,933 Views)

Re: Xre 1.47.17 11/12/2014 14:33 new version

I think the STB firmware version numbers might be slighly different for Pace vs. Arris.

Comcast Neal can you confirm this???


BeowolfJones wrote:

RobertWy wrote:

Rustyben wrote:

i did a reboot from the longexit, down down down 2 screen. got 1.3.4p4s.1.PRODse still with the xre 1.47.18 11/13


I think 1.47.18 is the latest.


I've got 1.47.18 with stb version 1.3.4p5s4


 

Posted by
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Message 246 of 2,732 (4,922 Views)

Re: Xre 1.47.17 11/12/2014 14:33 new version


RickGr4 wrote:

I think the STB firmware version numbers might be slighly different for Pace vs. Arris.

Comcast Neal can you confirm this???


BeowolfJones wrote:

RobertWy wrote:

Rustyben wrote:

i did a reboot from the longexit, down down down 2 screen. got 1.3.4p4s.1.PRODse still with the xre 1.47.18 11/13


I think 1.47.18 is the latest.


I've got 1.47.18 with stb version 1.3.4p5s4


 


fixed sound/audio sync? surround?




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Posted by
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Message 247 of 2,732 (4,916 Views)

Re: Xre 1.47.17 11/12/2014 14:33 new version

My Arris DVRs currently indicate XRE 1.47.18, STB 1.3.4 p5s4.

Nothing I am concerned about or I have been monitoring has been fixed. I see no changes or improvements...

Funny I just rebooted one of my Arris DVRs and 1.47.19 appeared...

 

Posted by
Service Expert

Member Since: ‎08-19-2009
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Message 248 of 2,732 (4,906 Views)

Re: Xre 1.47.17 11/12/2014 14:33 new version


RickGr4 wrote:

My Arris DVRs currently indicate XRE 1.47.18, STB 1.3.4 p5s4.

Nothing I am concerned about or I have been monitoring has been fixed. I see no changes or improvements...

Funny I just rebooted one of my Arris DVRs and 1.47.19 appeared...

 


Golod grief!  No wonder X1 is so unstable!




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Posted by
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Member Since: ‎08-02-2013
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Message 249 of 2,732 (4,863 Views)

Re: Xre 1.47.17 11/12/2014 14:33 new version


RickGr4 wrote:

My Arris DVRs currently indicate XRE 1.47.18, STB 1.3.4 p5s4.

Nothing I am concerned about or I have been monitoring has been fixed. I see no changes or improvements...

Funny I just rebooted one of my Arris DVRs and 1.47.19 appeared...

 


I have been watching intently, and forcing reboots, but alas, no 1.47.19 for my Arris yet....  must definitly be a regional deployment thingy....

Oh well...  patience is a virtue.... which I virtually do not have!!!

-=ray=-




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Posted by
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Message 250 of 2,732 (4,972 Views)

Re: Upcoming X1 Updates and both

July 2014 Updates

August 2014 Updates

September 2014 Updates

October 2014 Updates

 

No November Updates?

 

I'm up to 1.47.19 11/18/2014 and STB November 7 1.3.4p4s1.

 

Something must have changed.




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