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The remotes turns tv on and off but I cannot select channels

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The remotes turns tv on and off but I cannot select channels

My remote will turn the tv on and off but I cannot select channels, on demand, etc.  I can 

change the sound.

Service Expert

Re: The remotes turns tv on and off but I cannot select channels


rennerv wrote:

My remote will turn the tv on and off but I cannot select channels, on demand, etc.  I can 

change the sound.


either unplug the power of your X1 set top box for 30 seconds or so and then plug back in (hard reboot), or press and hold the setup button on the remote until the LED changes to green, then quickly press the numbers 9 8 7 - then to repair the remote via RF press setup button on remote again until LED changes to green and press the Xfinity button one time and when prompted type the three numbers shown on the tV screen. 




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