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The ASTB needs to download new software.

New Poster

The ASTB needs to download new software.

This  is the message I get when I turn my tv on and the box.

 

 WHAT DOES IT MEAN.  Earlier it said ,Two Way Connect   Open.  The two customer service reps. I spoke to were confused and wanted to send a Tech.  I have two tvs and the other one works fine.  Please help.

 

When I asked the rep. she said well download the software then, I don't have the software, it's your message.  Hello.

 

 

 The ASTB needs to download new software.  This could take a few minutes, please be patient!

 

00B Channel

Tuned to frequency     LKC :75.250MHz

00B Wait For GTC          :

 

 

DOCSIS DSG  3.1 channel

DOCSIS DSG Channel           :LOCKED

DSG Tunnels                             PEN

DSG Wait For GTC                   :

 

Signed Not so dumb.


Accepted Solutions
Official Employee

Re: The ASTB needs to download new software.

That's a message on the X1 RNG150,schedule a tech visit to swap it out.

All Replies
Official Employee
Moved:

Re: The ASTB needs to download new software.

Expert

Re: The ASTB needs to download new software.

What model box?

Official Employee
Moved:

Re: The ASTB needs to download new software.

Official Employee

Re: The ASTB needs to download new software.

That's a message on the X1 RNG150,schedule a tech visit to swap it out.
New Poster

Re: The ASTB needs to download new software.

What does ASTB stand for? I called your office to have a tech come out and no one showed up. I'm about to pull my hair out.

 

Please advise.

New Poster

Re: The ASTB needs to download new software.

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