Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,859,827

members

1,042

online

29,222

topics

Top

TV picture

New Poster

TV picture

When I turn on the TV I get a solid blue screen or orange screen. The clock is working. Sometimes the picture will come on after awhile. Most times I have to unplug the plug to reboot. Sometimes it works on first try but usually have to reboot several times. Friends said that the X1 DVR is bad?

Service Expert

Re: TV picture

That is the first thing to do; swap it at your nearest Xfiinity store; it is a free swap and you get a new remote.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Forums Tips and Tricks:
Tagging Posts... See More
Discussion stats
  • 1 reply
  • 215 views
  • 0 kudos
  • 2 in conversation