Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,787,553

members

58

online now

1,937,956

discussions

Top

System locks up when starting the Netflix App

New Poster

System locks up when starting the Netflix App

Total system locks up and requires a refresh when Netflix app is used.   This includes the main box and two secondary units.

After around 10 minutes the system restarts and regular TV is resumed.

It is a hit and miss if the system will lock up but it has happened more frequently after a package change back in November 2017.  The one common factor is one user is watching something with "On-Demand" and another uses the Netflix app.

 

Would this have anything to do with signal strength?

Thanks.

Service Expert

Re: System locks up when starting the Netflix App


oldsmobile02 wrote:

Total system locks up and requires a refresh when Netflix app is used.   This includes the main box and two secondary units.

After around 10 minutes the system restarts and regular TV is resumed.

It is a hit and miss if the system will lock up but it has happened more frequently after a package change back in November 2017.  The one common factor is one user is watching something with "On-Demand" and another uses the Netflix app.

 

Would this have anything to do with signal strength?

Thanks.


probably. call 800-Comcast and select TV and when you get the representative, ask the person to run the Internet Troubleshooting Guide (Einstein).




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Labels
Discussion stats
  • 1 reply
  • 89 views
  • 0 kudos
  • 2 in conversation