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System locks up when starting the Netflix App

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System locks up when starting the Netflix App

Total system locks up and requires a refresh when Netflix app is used.   This includes the main box and two secondary units.

After around 10 minutes the system restarts and regular TV is resumed.

It is a hit and miss if the system will lock up but it has happened more frequently after a package change back in November 2017.  The one common factor is one user is watching something with "On-Demand" and another uses the Netflix app.

 

Would this have anything to do with signal strength?

Thanks.

Service Expert

Re: System locks up when starting the Netflix App


oldsmobile02 wrote:

Total system locks up and requires a refresh when Netflix app is used.   This includes the main box and two secondary units.

After around 10 minutes the system restarts and regular TV is resumed.

It is a hit and miss if the system will lock up but it has happened more frequently after a package change back in November 2017.  The one common factor is one user is watching something with "On-Demand" and another uses the Netflix app.

 

Would this have anything to do with signal strength?

Thanks.


probably. call 800-Comcast and select TV and when you get the representative, ask the person to run the Internet Troubleshooting Guide (Einstein).




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