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Stuck on select your language screen

New Poster

Stuck on select your language screen

Setting up a new tv. Can’t get past the select your language on cfinity box. Tried every Comcast remote I have. There’s no setup button on remote to put a code in. Tried turning box and tv off. Nothing works.

Accepted Solutions
Official Employee

Re: Stuck on select your language screen

Hold down A and D buttons together, LED will flash blue and press 987. Then go through the pairing process

All Replies
Official Employee

Re: Stuck on select your language screen

Hold down A and D buttons together, LED will flash blue and press 987. Then go through the pairing process
New Poster

Re: Stuck on select your language screen

When I hold down a and d they turn red then green. Still I press 987 nothing happens
Official Employee

Re: Stuck on select your language screen

After, Did you press OK to get out of the language screen?
New Poster

Re: Stuck on select your language screen

Yes I pressed ok. Nothing happened. Done it many times now. But remote still not responding. Tried every Comcast remote in the house.
New Poster

Re: Stuck on select your language screen

981 worked not 987. Thanks
Official Employee

Re: Stuck on select your language screen

Odd but glad you got it going
981- clears all codes (tv,audio,RF)
987- clears RF pairing codes