Welcome to Comcast Help & Support Forums
You can contribute an answer or post a question.
Reply
Posted by
New Visitor
Member Since: ‎09-03-2013
Posts: 1
Accepted Solution

Setup pandora on TV

I have triple play but can't figure Out how to set up Pandora I've gone to the infinity online app help and I still can't figure it out. The help menu only tells you how to navigate Pandora once you have it on the television.
Posted by
New Visitor
Member Since: ‎09-03-2013
Posts: 1

Re: Setup pandora on TV

Sorry.  I don't have an answer for you because I'm in the same boat!  It's extremely frustrating and the user interface on the website is SO not intuitive or user friendly.  It shouldn't be this hard.  Good luck getting anyone on the phone to help either.

Posted by
Gold Problem Solver
Member Since: ‎12-03-2007
Posts: 8,893
Posted by
Official Employee
  • Comcast Approved! We are here to Help.
Member Since: ‎10-04-2008
Posts: 5,640

Re: Setup pandora on TV

Go here:
http://wwwb.comcast.com/x1

Hover mouse over "Already have it?" button. Click on the Manage Settings link that appears.
Then enter your Pandora settings.
Posted by
New Visitor
Member Since: ‎05-06-2014
Posts: 5

Re: Setup pandora on TV

Okay, so, none of this was any help to me; I see that apparently it worked for some people, but either things are so screwed up that it's different for different people, or it has changed.  I had to figure it out on my own, which took some trial and error.  What's most upsetting is that the responses from the 'official employees' are no help...

 

After signing in, click 'My Account,' (https://customer.comcast.com/Overview), then 'My Services,' (https://customer.comcast.com/MyServices).  You'll see options for TV, internet, and phone.  Click the 'Xfinity TV,' heading, (https://customer.comcast.com/MyServices/Video) then 'Learn more about the x1 platform from Xfinity.'  This takes you to this page: http://xfinitytv.comcast.net/microsites/x1platform, where you scroll down a bit; click 'Customize your experience,' or 'Customize' under the 'Customize your experience' heading below.  This takes you here: https://welcome.comcast.net/x1/prefs/.  Click 'TV App Settings' (https://welcome.comcast.net/x1/prefs/apps) at the top of the page, scroll down to Pandora, and from there it should be self explanatory.

Posted by
New Visitor
Member Since: ‎06-01-2014
Posts: 2

Re: Setup pandora on TV

Thank you..this was the ONLY comment that helped me. 

Posted by
New Visitor
Member Since: ‎06-01-2014
Posts: 2

Re: Setup pandora on TV

Thank you..This was the ONLY comment that helped me. I just got connected. 

Posted by
Silver Problem Solver
Member Since: ‎10-10-2013
Posts: 6,284

Re: Setup pandora on TV

Chillax a little bit. Andrew has helped COUNTLESS people in this forum and his reputation is secure. The link he posted would have gotten you to the same place you arrived at, it just would have taken a few more steps...

 


bdinte1 wrote:

Okay, so, none of this was any help to me; I see that apparently it worked for some people, but either things are so screwed up that it's different for different people, or it has changed.  I had to figure it out on my own, which took some trial and error.  What's most upsetting is that the responses from the 'official employees' are no help...

 

After signing in, click 'My Account,' (https://customer.comcast.com/Overview), then 'My Services,' (https://customer.comcast.com/MyServices).  You'll see options for TV, internet, and phone.  Click the 'Xfinity TV,' heading, (https://customer.comcast.com/MyServices/Video) then 'Learn more about the x1 platform from Xfinity.'  This takes you to this page: http://xfinitytv.comcast.net/microsites/x1platform, where you scroll down a bit; click 'Customize your experience,' or 'Customize' under the 'Customize your experience' heading below.  This takes you here: https://welcome.comcast.net/x1/prefs/.  Click 'TV App Settings' (https://welcome.comcast.net/x1/prefs/apps) at the top of the page, scroll down to Pandora, and from there it should be self explanatory.




Posted by
Regular Visitor
Member Since: ‎09-25-2007
Posts: 1

Re: Setup pandora on TV

https://welcome.comcast.net/x1/prefs/

 

Use this link.  It works!!!!!

Posted by
New Visitor
Member Since: ‎05-06-2014
Posts: 5

Re: Setup pandora on TV

That 'few more steps' is precisely the problem.  Exactly where one should go from the link provided was not self-explanatory, and further instruction was either unclear or absent.  In other words, what was provided was not helpful; an employee of the company should be able to provide clear, precise instructions on how one would solve a problem that clearly plenty of people are having.  A minimal response that still leaves a good deal for the customer to figure out by him- or herself tends to cause greater frustration.  the bottom line is, what was provided did not solve the problem.  I felt compelled to fill in the gaps.

Posted by
Bronze Problem Solver
Member Since: ‎08-08-2014
Posts: 1,270

Re: Setup pandora on TV

To access and edit X1 Platform App settings, use this website

 

https://secure.comcast.net/profile


 

Advanced
You must be signed in to add attachments