Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,465,750

members

42

online now

1,690,588

discussions

Setup pandora on TV

SOLVED
Posted by
Visitor
  • Congrats on Posting your first topic!

Member Since: ‎09-03-2013
Posts: 1
Message 1 of 11 (23,887 Views)

Setup pandora on TV

I have triple play but can't figure Out how to set up Pandora I've gone to the infinity online app help and I still can't figure it out. The help menu only tells you how to navigate Pandora once you have it on the television.
10 REPLIES
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎09-03-2013
Posts: 1
Message 2 of 11 (23,859 Views)

Re: Setup pandora on TV

Sorry.  I don't have an answer for you because I'm in the same boat!  It's extremely frustrating and the user interface on the website is SO not intuitive or user friendly.  It shouldn't be this hard.  Good luck getting anyone on the phone to help either.

Posted by
Gold Problem Solver

Member Since: ‎12-03-2007
Posts: 11,419
Message 3 of 11 (23,851 Views)
Posted by
Official Employee

Member Since: ‎10-04-2008
Posts: 8,651
Message 4 of 11 (23,826 Views)

Re: Setup pandora on TV

Go here:
http://wwwb.comcast.com/x1

Hover mouse over "Already have it?" button. Click on the Manage Settings link that appears.
Then enter your Pandora settings.
Posted by
Visitor
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.

Member Since: ‎05-06-2014
Posts: 5
Message 5 of 11 (21,581 Views)

Re: Setup pandora on TV

Okay, so, none of this was any help to me; I see that apparently it worked for some people, but either things are so screwed up that it's different for different people, or it has changed.  I had to figure it out on my own, which took some trial and error.  What's most upsetting is that the responses from the 'official employees' are no help...

 

After signing in, click 'My Account,' (https://customer.comcast.com/Overview), then 'My Services,' (https://customer.comcast.com/MyServices).  You'll see options for TV, internet, and phone.  Click the 'Xfinity TV,' heading, (https://customer.comcast.com/MyServices/Video) then 'Learn more about the x1 platform from Xfinity.'  This takes you to this page: http://xfinitytv.comcast.net/microsites/x1platform, where you scroll down a bit; click 'Customize your experience,' or 'Customize' under the 'Customize your experience' heading below.  This takes you here: https://welcome.comcast.net/x1/prefs/.  Click 'TV App Settings' (https://welcome.comcast.net/x1/prefs/apps) at the top of the page, scroll down to Pandora, and from there it should be self explanatory.

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎06-01-2014
Posts: 2
Message 6 of 11 (21,024 Views)

Re: Setup pandora on TV

Thank you..this was the ONLY comment that helped me. 

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎06-01-2014
Posts: 2
Message 7 of 11 (21,023 Views)

Re: Setup pandora on TV

Thank you..This was the ONLY comment that helped me. I just got connected. 

Posted by
Silver Problem Solver

Member Since: ‎10-10-2013
Posts: 10,340
Message 8 of 11 (21,013 Views)

Re: Setup pandora on TV

Chillax a little bit. Andrew has helped COUNTLESS people in this forum and his reputation is secure. The link he posted would have gotten you to the same place you arrived at, it just would have taken a few more steps...

 


bdinte1 wrote:

Okay, so, none of this was any help to me; I see that apparently it worked for some people, but either things are so screwed up that it's different for different people, or it has changed.  I had to figure it out on my own, which took some trial and error.  What's most upsetting is that the responses from the 'official employees' are no help...

 

After signing in, click 'My Account,' (https://customer.comcast.com/Overview), then 'My Services,' (https://customer.comcast.com/MyServices).  You'll see options for TV, internet, and phone.  Click the 'Xfinity TV,' heading, (https://customer.comcast.com/MyServices/Video) then 'Learn more about the x1 platform from Xfinity.'  This takes you to this page: http://xfinitytv.comcast.net/microsites/x1platform, where you scroll down a bit; click 'Customize your experience,' or 'Customize' under the 'Customize your experience' heading below.  This takes you here: https://welcome.comcast.net/x1/prefs/.  Click 'TV App Settings' (https://welcome.comcast.net/x1/prefs/apps) at the top of the page, scroll down to Pandora, and from there it should be self explanatory.




Posted by
Regular Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Great Job! Your reply has been accepted. Thank you for helping and Congrats on your 1st Solution.

Member Since: ‎09-25-2007
Posts: 1
Message 9 of 11 (30,329 Views)

Re: Setup pandora on TV

https://welcome.comcast.net/x1/prefs/

 

Use this link.  It works!!!!!

Posted by
Visitor
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.

Member Since: ‎05-06-2014
Posts: 5
Message 10 of 11 (19,288 Views)

Re: Setup pandora on TV

That 'few more steps' is precisely the problem.  Exactly where one should go from the link provided was not self-explanatory, and further instruction was either unclear or absent.  In other words, what was provided was not helpful; an employee of the company should be able to provide clear, precise instructions on how one would solve a problem that clearly plenty of people are having.  A minimal response that still leaves a good deal for the customer to figure out by him- or herself tends to cause greater frustration.  the bottom line is, what was provided did not solve the problem.  I felt compelled to fill in the gaps.

Posted by
Problem Solver

Member Since: ‎08-08-2014
Posts: 1,270
Message 11 of 11 (19,235 Views)

Re: Setup pandora on TV

To access and edit X1 Platform App settings, use this website

 

https://secure.comcast.net/profile