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Setup pandora on TV

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Message 1 of 11
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I have triple play but can't figure Out how to set up Pandora I've gone to the infinity online app help and I still can't figure it out. The help menu only tells you how to navigate Pandora once you have it on the television.
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Message 9 of 11
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Solution

https://welcome.comcast.net/x1/prefs/

 

Use this link.  It works!!!!!

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Message 2 of 11
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Sorry.  I don't have an answer for you because I'm in the same boat!  It's extremely frustrating and the user interface on the website is SO not intuitive or user friendly.  It shouldn't be this hard.  Good luck getting anyone on the phone to help either.

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Message 3 of 11
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Posted by
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Message 4 of 11
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Go here:
http://wwwb.comcast.com/x1

Hover mouse over "Already have it?" button. Click on the Manage Settings link that appears.
Then enter your Pandora settings.



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Message 5 of 11
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Okay, so, none of this was any help to me; I see that apparently it worked for some people, but either things are so screwed up that it's different for different people, or it has changed.  I had to figure it out on my own, which took some trial and error.  What's most upsetting is that the responses from the 'official employees' are no help...

 

After signing in, click 'My Account,' (https://customer.comcast.com/Overview), then 'My Services,' (https://customer.comcast.com/MyServices).  You'll see options for TV, internet, and phone.  Click the 'Xfinity TV,' heading, (https://customer.comcast.com/MyServices/Video) then 'Learn more about the x1 platform from Xfinity.'  This takes you to this page: http://xfinitytv.comcast.net/microsites/x1platform, where you scroll down a bit; click 'Customize your experience,' or 'Customize' under the 'Customize your experience' heading below.  This takes you here: https://welcome.comcast.net/x1/prefs/.  Click 'TV App Settings' (https://welcome.comcast.net/x1/prefs/apps) at the top of the page, scroll down to Pandora, and from there it should be self explanatory.

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Message 6 of 11
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Thank you..this was the ONLY comment that helped me. 

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Message 7 of 11
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Thank you..This was the ONLY comment that helped me. I just got connected. 

Posted by
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Message 8 of 11
34,200 Views

Chillax a little bit. Andrew has helped COUNTLESS people in this forum and his reputation is secure. The link he posted would have gotten you to the same place you arrived at, it just would have taken a few more steps...

 


bdinte1 wrote:

Okay, so, none of this was any help to me; I see that apparently it worked for some people, but either things are so screwed up that it's different for different people, or it has changed.  I had to figure it out on my own, which took some trial and error.  What's most upsetting is that the responses from the 'official employees' are no help...

 

After signing in, click 'My Account,' (https://customer.comcast.com/Overview), then 'My Services,' (https://customer.comcast.com/MyServices).  You'll see options for TV, internet, and phone.  Click the 'Xfinity TV,' heading, (https://customer.comcast.com/MyServices/Video) then 'Learn more about the x1 platform from Xfinity.'  This takes you to this page: http://xfinitytv.comcast.net/microsites/x1platform, where you scroll down a bit; click 'Customize your experience,' or 'Customize' under the 'Customize your experience' heading below.  This takes you here: https://welcome.comcast.net/x1/prefs/.  Click 'TV App Settings' (https://welcome.comcast.net/x1/prefs/apps) at the top of the page, scroll down to Pandora, and from there it should be self explanatory.




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Message 9 of 11
43,959 Views
Solution

https://welcome.comcast.net/x1/prefs/

 

Use this link.  It works!!!!!

Posted by
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Message 10 of 11
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That 'few more steps' is precisely the problem.  Exactly where one should go from the link provided was not self-explanatory, and further instruction was either unclear or absent.  In other words, what was provided was not helpful; an employee of the company should be able to provide clear, precise instructions on how one would solve a problem that clearly plenty of people are having.  A minimal response that still leaves a good deal for the customer to figure out by him- or herself tends to cause greater frustration.  the bottom line is, what was provided did not solve the problem.  I felt compelled to fill in the gaps.

Posted by
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Message 11 of 11
32,422 Views

To access and edit X1 Platform App settings, use this website

 

https://secure.comcast.net/profile


 




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