Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,858,399

members

1,263

online

29,705

topics

Top

SAP and Video Description Turns on by themselves.

New Poster

SAP and Video Description Turns on by themselves.

Occasionally SAP and Video Description turn on by themselves. Most of the times it is on recorded programs but also occurs on live TV. I have started watching a saved program and turned SAP and Description off then flipped to a live program. When I turned back I have to again turn off SAP and Description. How do I permanently turn these off? Thanks.
Service Expert

Re: SAP and Video Description Turns on by themselves.

Do you have more than one remote paired to the box?  Which model box do you have?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Forums Tips and Tricks:
Tagging Posts... See More
Discussion stats
  • 1 reply
  • 427 views
  • 0 kudos
  • 2 in conversation