Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,875,032

members

1,212

online

29,262

topics

Top

Resetting DVR Constantly

New Poster

Resetting DVR Constantly

I push buttons on the remote and the delay time for the DVR to react is SLOW. When I ReSet, that time becomes normal again, but just hours later I need to repeat. Using the option next to ReSet (Name escaping me at the moment) doesn't work any better.

Official Employee

Re: Resetting DVR Constantly


Kevin62 wrote:

I push buttons on the remote and the delay time for the DVR to react is SLOW. When I ReSet, that time becomes normal again, but just hours later I need to repeat. Using the option next to ReSet (Name escaping me at the moment) doesn't work any better.


You have, on both your X1 box and modem, what's called Downstream SNR issues. Meaning you have something in the cables in your house ( maybe the drop, maybe interior cabling) that are causing issues. Check all your cables, connections etc.


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 1 reply
  • 386 views
  • 0 kudos
  • 2 in conversation