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Repeating error code on X1 box

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Repeating error code on X1 box

What started out to be occasional has escalated to every day.   What is and why do I receive the RDK 03033 service interruption error message so often?

When this happens I also notice my Internet speed at the modem is < 20Mbps.

I do perform a power off/on/reboot of the X1 box which give me some short reprieve but what else can I do?   Replace the box?

Might there be infrastructure issues in our area?

 

Official Employee

Re: Repeating error code on X1 box

The username that you logged in with has no equipment attached to it. Feel free to Private Message your proper account information and I can take a look