Xfinity plant
Xfinity globe
Community Forum

Repeating error code on X1 box

New Poster

Repeating error code on X1 box

What started out to be occasional has escalated to every day.   What is and why do I receive the RDK 03033 service interruption error message so often?

When this happens I also notice my Internet speed at the modem is < 20Mbps.

I do perform a power off/on/reboot of the X1 box which give me some short reprieve but what else can I do?   Replace the box?

Might there be infrastructure issues in our area?


Official Employee

Re: Repeating error code on X1 box

The username that you logged in with has no equipment attached to it. Feel free to Private Message your proper account information and I can take a look