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Remote won’t change channels

New Poster

Remote won’t change channels

My X1 remotes won’t change the channels but I can change the volume on them. What is the problem and why I can’t change the channels with my remote?
Service Expert

Re: Remote won’t change channels

First try the A button and select System Refresh.




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New Poster

Re: Remote won’t change channels

Turns tv on off... nothing else responds.
Light at top is green

No Other buttons work
No idea what the refresh is someone mentioned
Service Expert

Re: Remote won’t change channels

Remove the batteries and reinsert them?

Remotes are free at the nearest Xfinity Store.




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