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Remote will only turn tv on or off. Red, green, blue lights are not solid.

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Remote will only turn tv on or off. Red, green, blue lights are not solid.

My remote will only turn tv on and off. The red, green & blue lights are not solid. Changed batteries. Held info & XFINITY buttons for 10 seconds.
Service Expert

Re: Remote will only turn tv on or off. Red, green, blue lights are not solid.


wrote:
My remote will only turn tv on and off. The red, green & blue lights are not solid. Changed batteries. Held info & XFINITY buttons for 10 seconds.

where are you seeing the red, green & blue lights? what is your remote's model number? Do you also have a receiver or sound bar for audio control?




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Re: Remote will only turn tv on or off. Red, green, blue lights are not solid.

Could mean your remote needs new batteries.....usually when I need to change them I can only get a few buttons to work.   

Service Expert

Re: Remote will only turn tv on or off. Red, green, blue lights are not solid.


wrote:
My remote will only turn tv on and off. The red, green & blue lights are not solid. Changed batteries. Held info & XFINITY buttons for 10 seconds.

I paired a remote yesterday and couldn't get it to control volume.  Turns out I missed a step where I had to say the code I entered was not controlling audio.  The next step showed other 5-digit codes for the TV.  I tried each one until I found one that worked.

https://www.xfinity.com/support/articles/programming-your-xfinity-remote




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