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Remote box oddity

Posted by
Regular Contributor

Message 1 of 18
496 Views

I'll state right up front I don't know off hand what my bedroom satellite box is, but my main box is the X1. Starting a couple weeks ago (or thereabouts) the wee black box in the bedroom after having not been watched all day will, for the lack of a better way to describe it, "re-tune" the channel it is on as soon as I press any command button on the remote. This, of course, clears the buffer. This is especially aggravating if the first button I push was to rewind something that was playing. It will go black, reaquire the channel, and merrily continue.  System reboots have been done, although I have not yet power cycled anything.

 

Anyone know what the deal could be?

17 REPLIES
Posted by
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Message 2 of 18
463 Views
Same exact experience. Another new thing with that box is that audio gets out of sync and drops out every few seconds. A reboot clears the audio issue, no solution for the remote/buffer issue though.
Posted by
Regular Contributor

Message 3 of 18
436 Views

This box is a Pace PX032ANI, for what that's worth.

Posted by
Service Expert

Message 4 of 18
423 Views

MrScott1 wrote:

I'll state right up front I don't know off hand what my bedroom satellite box is, but my main box is the X1. Starting a couple weeks ago (or thereabouts) the wee black box in the bedroom after having not been watched all day will, for the lack of a better way to describe it, "re-tune" the channel it is on as soon as I press any command button on the remote. This, of course, clears the buffer. This is especially aggravating if the first button I push was to rewind something that was playing. It will go black, reaquire the channel, and merrily continue.  System reboots have been done, although I have not yet power cycled anything.

 

Anyone know what the deal could be?


I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.




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Posted by
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Message 5 of 18
410 Views

I am experiencing the same exact issue.  It seems to have started over the last couple of weeks.

 

The TV (satellite X1 in master bedroom) will be happily playing a channel.  If I so much as sneeze at the remote (pause, try to rewind, or, simply, hit the big square grey button in the middle of the remote), the TV "retunes" to the current channel, wiping out the viewed buffer.  It is highly annoying.

Posted by
Regular Contributor

Message 6 of 18
391 Views

Power cycling did not seem to affect anything.

Posted by
Admin1

Message 7 of 18
365 Views

Hello All -- I can help with this box issue. While there is not a clear cut explanation as why this occurring, the one thing your accounts all have in common is present signal level issues. With those signal level issues being present what could be happening is a communication issue with your box that's causing it re-tune. The recommendation is to have a tech visit to clear up these signal level issues and see that stops your boxes from re-tuning. I can setup tech visits for each of you and would need to know days/times that work best for each of you. 




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Posted by
Regular Contributor

Message 8 of 18
346 Views

I JUST had a tech here for "signal issues" where he changed all my connector ends out (which a tech just a few month prior did the exact same thing) This started happening after his visit. Can you be any more specific?

Posted by
Regular Contributor

Message 9 of 18
326 Views

Further to those thoughts, I have had Comcast out many times this last year. They've reburied the cabel from the pole to my outside box at least 3 times, replaced the line coming down from the pole 4 times, replaced the box on the pole twice, and declared some amplifier up the street as "bad" once. Currently I have 2 loose lines hanging unsecured from the pole in my backyard, just waiting to get caught up with the next careless lawn mowing crewman. The very last time they were out, they put an amplifier in my attic, and redid the cable ends "just in case". I'm getting sick of "signal issues" being blamed for a system that just plain doesn't seem to work very well.

 

As for the current issue that is the subject of this thread, once you get past the intial re-tune, it works as expected. Wouldn't further "signal issues" render this situation a lot more volatile than this?

Posted by
Official Employee

Message 10 of 18
321 Views

MrScott1 wrote:

Further to those thoughts, I have had Comcast out many times this last year. They've reburied the cabel from the pole to my outside box at least 3 times, replaced the line coming down from the pole 4 times, replaced the box on the pole twice, and declared some amplifier up the street as "bad" once. Currently I have 2 loose lines hanging unsecured from the pole in my backyard, just waiting to get caught up with the next careless lawn mowing crewman. The very last time they were out, they put an amplifier in my attic, and redid the cable ends "just in case". I'm getting sick of "signal issues" being blamed for a system that just plain doesn't seem to work very well.

 

As for the current issue that is the subject of this thread, once you get past the intial re-tune, it works as expected. Wouldn't further "signal issues" render this situation a lot more volatile than this?


Your boxes and (unrelated to X1) are way out spec. Your bedroom box gets its live tv from the XG2 (den).  If that box is struggling to get certain channels, the XiD (bedroom) is going to struggle. It looks like it could be an outside issue but you still need a tech out.




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Posted by
Regular Contributor

Message 11 of 18
314 Views

I have to trust you see things I can't. How do I arrange to get a tech out this time, potentially an experienced one who can look deeper than the last seventeen techs who also proclaimed "signal issues" at various places from my attic to 20 miles up the street that I apparently still have.

Posted by
Official Employee

Message 12 of 18
306 Views

MrScott1 wrote:

I have to trust you see things I can't. How do I arrange to get a tech out this time, potentially an experienced one who can look deeper than the last seventeen techs who also proclaimed "signal issues" at various places from my attic to 20 miles up the street that I apparently still have.


ComcastZach was trying to help you set up an appointment a couple of days ago and a few posts back. He's the quickest way to go.

 

And you do have access to look up the the stats of the DVR, XG2 and your modem.




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Posted by
Regular Contributor

Message 13 of 18
299 Views

ComcastAndrew wrote:

MrScott1 wrote:

I have to trust you see things I can't. How do I arrange to get a tech out this time, potentially an experienced one who can look deeper than the last seventeen techs who also proclaimed "signal issues" at various places from my attic to 20 miles up the street that I apparently still have.


ComcastZach was trying to help you set up an appointment a couple of days ago and a few posts back. He's the quickest way to go.

 

And you do have access to look up the the stats of the DVR, XG2 and your modem.


Thanks, I do appreciate your help, I'm just getting really tired of hearing "signal issues" after having so many visits already. They were supposed to come back the last time and do yet something else to the pole, but judging by the temporary cables just hanging loosely, I'm guessing that never happened. I haven't looked at my modem stats lately, but right after the last visit they couldn't have looked any closer to perfect. I don't know how to access teh X1 stats.

Posted by
Regular Contributor

Message 14 of 18
267 Views

ComcastAndrew wrote:

MrScott1 wrote:

I have to trust you see things I can't. How do I arrange to get a tech out this time, potentially an experienced one who can look deeper than the last seventeen techs who also proclaimed "signal issues" at various places from my attic to 20 miles up the street that I apparently still have.


ComcastZach was trying to help you set up an appointment a couple of days ago and a few posts back. He's the quickest way to go.

 

And you do have access to look up the the stats of the DVR, XG2 and your modem.


I've PM'd Zach, should I just be calling the support line?

Posted by
Admin1

Message 15 of 18
242 Views

MrScott1 -- I have scheduled first available for you. I have sent the appointment time via PM. 




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Posted by
Regular Contributor

Message 16 of 18
214 Views

Well, so far the very patient tech has replaced every cable end in the house and the attic, just like the last 3 guys did, and it has changed nothing. Is each and every tech required to change the cable ends every time they come, regardless of how many times before it has been done? This is getting ridiculous.

Posted by
Regular Contributor

Message 17 of 18
179 Views

For public follow-up, the latest technician from this morning claims it is my Motorola SB6121 internet modem that is causing my X1 issues. Because it is "officially" obsolete, and he was quite convinced this was the issue, I have a SB8200 coming in tomorrow, and we'll see if that changes anything. I have my doubts, but at least this guy didn't insist on merely changing my cable ends for the 3rd time this year.

Posted by
Regular Contributor

Message 18 of 18
120 Views

New modem changed nothing, other than removing yet one more excuse.