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Recorded shows disappearing.

New Poster

Recorded shows disappearing.

I am having a problem with programs that have been recorded and the next day they are gone. I have checked the recently deleted and only programs that I deleted are there. I had shows recorded last night that when I check before going to bed last night they were under my saved recordings but this morning they are not there. This has been going on for at least a few weeks now. I have tried unplugging the unit for a few minutes and plugging back in but that hasn't helped. I wanted to add that some shows record and do not disappear.



Official Employee

Re: Recorded shows disappearing.


smitty27344, thanks for reaching out. Let's take a look at why those shows are disappearing. Please send me a private message with your full name and the phone number associated with your residential account for help.