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Re: picture freezing a couple of times a week.

Regular Contributor

Re: picture freezing a couple of times a week.

It's happening to me again, too. And this after we just went through a 3 month ordeal of signal issues and "area improvements".

Contributor

Re: picture freezing a couple of times a week.

As of late Oct 2017, still hasn't been solved.

Service Expert

Re: picture freezing a couple of times a week.


steveoregon wrote:

As of late Oct 2017, still hasn't been solved.


I have three X1 DVR's and none of them are freezing.  What is the model number of your box? (Settings>About)




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New Poster

Re: picture freezing a couple of times a week.

This is now happening to me several times a day (2 so far today, 3 yesterday), sometimes it resolves in less than a minute.

However, if it goes beyond that, I have to reboot all 3 boxes. Glad to see this issue discussed here - I will double-check all connections - one more time.

Then and if this keeps going, schedule a service call as well. 

Contributor

Re: picture freezing a couple of times a week.


What is the model number of your box? (Settings>About)

Since my box is still doing this, might not be a bad idea:

IMG_0931.JPG

.

What I wrote on my box when I first got it:

IMG_0932.JPG

New Poster

Re: picture freezing a couple of times a week.

So you are suggesting that the only fix for this is to have a Comcast tech come to the house. I know from experience that some idoit level 1 technition (if you can call them that) is going to call and declare that they know better than anyone and can fix it remotely. After rebooting the box it will go away and they will ask if the problem still exist. Of course it doesn't and the appointment is cancelled. Should you be able to convience them you still need a technition, Comcast will call 4 or 5 times to confirm the appointment and if you don't answer one of those times they will cancel the appointment! I even had Comcast tell me that they would call me to let me know when the technition was in the driveway!!! Really I need these idiots to tell me when someone is in my driveway!!! I have had technitions out 4 times already about this who found nothing! I have had my box replaced once, and the house rewrited once. Still the problem persist. Why don't you all fix the problem???

Service Expert

Re: picture freezing a couple of times a week.


wrote:

What is the model number of your box? (Settings>About)

Since my box is still doing this, might not be a bad idea:.

What I wrote on my box when I first got it:

 


your STB version appears to be xg1v3 the label you showed was an xg1v1




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Frequent Visitor

Re: picture freezing a couple of times a week.

I am having the exact issue described in this thread.  It began a couple weeks ago and has happened about 4 times now.  

 

Very frustrating, and even moreso to realize that I have yet to see a successful resolution.