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A Comcast tech came out today and installed the wireless box on my kitchen TV. It is able to view recorded shows, on demand, and Pandora. It will bring up the guide but trying to watch a live show produces an error code XRE-10007. The tech left without fixing the problem. I got charged $40 for installation and $6 a month for a service that doesn't work.
I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.
gymnast46, the xi5 box utilizes wi-fi to stream cable tv content. That code specifies an issue with your internet connection. I've sent a refresh signal to your modem. It will not reboot your modem. Let me know if you're able to see a connection/see a picture on your cable box.
Adding to Comcastken, check on the back of your gateway that the moca light is lit or not, it needs to be on. It's located where the coax is connected.
gymnast46, did the reset work that was sent?
Were you able to get your issue with error code XRE-10007 resolved? I'd like to take a look at your account and equipment. Please send me a private message verifying the first and last name of the account holder, and the street address associated with your services. To send a private message click on my name "ComcastChe", then click private message me.
To help residents and emergency personnel stay connected during this time, Comcast is opening up Xfinity WiFi outdoor and SMB hotspots in these communities to anyone who needs them, including non-Xfinity Internet subscribers.
This will be starting at 4:00 PM ET on Monday, March 5, 2018, through Friday, March 16, 2018.
For more about these open Xfinity Hotspots see here.