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Re: XRE 03121

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New Poster

Re: XRE 03121

I have had this same issue most of the football season, as I see most everyone esle has too. Mine persists to today JAN 8 2018. I've called tech support, then to another level of tech suppport, scheduled a tech to check my connection. even though the last tech said he found no issue with the signal to my cablebox. What causes this issue. the channels get all choppy and blocky. 

Accepted Solution

Re: XRE 03121

Just started working after several account and system refreshes and system recycles
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Service Expert

Re: XRE 03121

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.




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New Poster

Re: XRE 03121

I have this same issue....some lower channels work, but channels like 45 do not and neither does hbo....basically im paying for services I can't use....dvr does work as does xfinity menus
New Poster

Re: XRE 03121

Just started working after several account and system refreshes and system recycles
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