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Re: X1 Pixellation Issue

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Re: X1 Pixellation Issue

We switched to Xfinity today from Verizon. We didn't watch TV until just before bed and the reception is horrible! It is tiling and the speech is garbled. We reset the box twice and no improvement. Is this what to expect from Comcast? If so I will have to go back to Verizon.


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Official Employee

Re: X1 Pixellation Issue

Hello @murjur. We apologize you are experiencing trouble with your cable service. I can assist it getting your issue resolved, or get a technician visit scheduled if need be. To get started, please send me a private message and include your full name, service address, and account number so I can access your account. 


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Expert

Re: X1 Pixellation Issue


wrote:

We switched to Xfinity today from Verizon. We didn't watch TV until just before bed and the reception is horrible! It is tiling and the speech is garbled. We reset the box twice and no improvement. Is this what to expect from Comcast? If so I will have to go back to Verizon.


hi, I moved your post to a separate thread and have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.

Official Employee

Re: X1 Pixellation Issue

Hello @murjur. We apologize you are experiencing trouble with your cable service. I can assist it getting your issue resolved, or get a technician visit scheduled if need be. To get started, please send me a private message and include your full name, service address, and account number so I can access your account.