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Re: Voice over narration

Posted by
Visitor
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Message 1 of 6
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I was very surprised when this popped up after I installed the new cable box. It is actually a big help to my wife, who is visually impaired. But it would be nice to be able to turn it on or off.

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Posted by
Official Employee

Message 2 of 6
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GeorgeLanning wrote:

I was very surprised when this popped up after I installed the new cable box. It is actually a big help to my wife, who is visually impaired. But it would be nice to be able to turn it on or off.


With your remote, press the A button




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Message 3 of 6
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The A button gets me "Application Unavailable" Reference code ETV 1000.

Posted by
Official Employee

Message 4 of 6
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GeorgeLanning wrote:

The A button gets me "Application Unavailable" Reference code ETV 1000.


Sorry I thought you had X1 equipment.

 

With your remote, menu to 

1.Press the Menu button twice on the XFINITY Universal Remote Control. The Menu button is the red oval button located to the right of the center of the remote. Find the right-facing arrow button and move your thumb to the right and then down.
2. Use the arrow buttons to navigate to Setup in the menu and press OK/Select on the remote

3. Use the arrow buttons to navigate to Audio Setup and Press Ok/Select

4.Press the down arrow on your XFINITY remote once to highlight Descriptive Video Service, then use the right or left arrows to turn video description on or off.
Note: Video description can only be heard if the program provider or cable channel is providing that additional audio option.
5.Press the Exit button on the remote (above the Volume button) to resume program viewing.




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Posted by
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Message 5 of 6
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I don't have a menu button on my remote.  How do I turn off this awful feature?  It's extremely annoying.

Posted by
Service Expert

Message 6 of 6
304 Views

Nik8472 wrote:

I don't have a menu button on my remote.  How do I turn off this awful feature?  It's extremely annoying.


If you have the X1 platform: as stated above, press the A button.




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